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July 2024 by Nicole C Robinson
I have been coming to this salon for the past two years now, and wow! I love my hair! Whether fully natural blow outs or in between my protective sew-in style I can get a nice wash, roller set and blow out. Thankfully this salon makes it convenient to get my hair done near my home and it always looks so nice! The stylists are very kind and honest upfront when you ask about the price. I’d highly recommend this place!
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July 2024 by Nick Smith
I swear they worked their magic on my daughter's hair today. I literally thought I was going to have to cut her hair completely off after she got in our community pool, to much chlorine was added and it completely dried out her hair and almost knotted her hair completely but these women worked their magic and brought my baby's hair back to life. I can definitely say they did the damn thing today. And for all the worked that was put into this is was fairly priced no complaint.
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April 2024 by bittie
I came here a while ago for a silk press. When I washed my hair, all my curls were dead and it had a VERY STRONG CHEMICAL SMELL! I later found out that smell was due to a keratin spray/treatment being done on my hair WITHOUT MY CONSENT!!! I didn’t even have heat damage before and my curls were dead for months until the treatment wore off!! I have went to other Dominican salons and never had this issue. So I would not recommend!!!
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April 2024 by Shameeka Stanley
From the moment I walked in, the staff made me feel welcome and comfortable. My stylist, Santa, took the time to listen to what I wanted and nailed it. I left feeling rejuvenated and confident. I highly recommend this salon for anyone looking for exceptional service and a fantastic hair transformation.
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March 2024 by Amber Hay
Santa is so attentive and does wonderful job with color, silk press, set, trim. Amazing.
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February 2024 by Jeanine Alredge
CREATES BEAUTIFUL STYLES!
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January 2024 by EpicHarte
I've been going here for years. My favorite salon ever.
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January 2024 by Kiera Davis
Response to Elsa's response below:
Rating yet another 1 star for Elsa. What a long-winded way to avoid accountability. Even to go as low as insinuating that I would 'act a certain way' or 'dehumanize' a member of your team because of the language barrier mentioned. That's unbelievable. As a business manager, this is very low of you and I hope you can step outside of your ego and resolve the issue at hand, rather than writing an essay attempting to portray yourself as a Saint and make implications.
Having worked in customer service myself, I make it a point to be courteous to everybody. My mentioning the language barrier with Romana was NOT a complaint, and had nothing to do with lack of respect for her or inferiority. I'm sure you have disrespectful customers who may act as such, but that is not the case here. It was simply to highlight the difficulty in trying to understand the pricing inconsistency policies before I asked to call you. To my point, if your salon pricing and policies were clear and consistent to begin with, that wouldn't be a factor. Romana is the best stylist there, and I always treat her (and any other staff member for that matter) with the utmost respect. Even when I was confused prior to calling you, I remained courteous with her, as I know that the salon's operational issues aren't her responsibility.
I stand firm on what I said in my initial review and the issue at hand. Your prices are unclear and inconsistent - as expressed by multiple other patrons under this review section. It would behoove you to hire a consultant to teach you customer service skills, because they are clearly lacking. Take care.
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December 2023 by Desayda Roche
Went to this hair salon to get my hair fixed . I was attended by Bibi. Very nice lady. My hair came out nice ?
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November 2023 by Geneva
Friendly staff. Hair looks great every time!
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October 2023 by Soul B.
I wish I could give zero stars, I truly do. If you want to go somewhere that is low quality and unprofessional then please be my guest and get your hair done here. I tried giving this place a chance but please it's not worth it. I come in to get my hair done and one of the ladies was completely rude to me. Inform me if I didn't get what she wanted me to get to my hair that she couldn't service me. I didn't want rollers because I was on a time crunch. She started speaking Spanish aggressively. If I'm spending my money; why shouldn't I get what I want. Mangement was not any better. Why is is so hard to find a quality services! I would never step foot in this establishment ever again. I would rather spend my hard working money at a place who cares about there clients and there hair! As soon as you walk in, you could smell the burn of hair. Maybe she saved me from getting my hair burned up with there texture products and overly heating on my hair
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October 2023 by K D
tl;dr: Unclear pricing & horrible customer service from Salon Manager, Elsa.Wow..I went to post my review and noticed other folks have had the same issue. Not surprising! Totally agree with Dana, T.J. and Sepe in the previous reviews.I've had generally OK experiences at this salon in the past, but I recently encountered a significant issue with their customer service, which stems from their unclear pricing policies. Prior to visiting the salon, I called to inquire about a blow-dry service and spoke with Elsa, who is the salon manager. During our conversation, I mentioned that my hair was already washed, and Elsa confirmed that they could provide the blow-dry service. Elsa was not present when I arrived.After the service was completed, the stylist, Romana, who had limited proficiency in English, initially informed me that the cost of the service was $85. This came as a surprise to me, as I had specifically received only a blow-dry. On previous visits to the salon, I had received the full service (wash/set/blow-dry) and I had been charged varying amounts, such as $85 and $65. The inconsistency in pricing left me confused, as I had anticipated a lower cost for a partial service.In an attempt to clarify the situation, I asked to call Elsa. Elsa explained that, regardless of whether I had washed my hair before coming in, the salon's policy was to charge the price of the full service (wash/set/blow-dry). I had not been made aware of this policy during my initial inquiry, and it was not mentioned on their website or through any signage in the salon. To further complicate matters, the salon's website listed "Blow Dry" as an a-la-carte service, leading me to believe that they offered this service separately.Additionally, when I questioned the inconsistency in pricing during my previous visits, Elsa attributed it to potential errors made by the stylists due to their unfamiliarity with the POS system. However, I expressed that this was not my responsibility. Reluctantly, I agreed to pay $65 at that moment to avoid leaving without payment, but I also expressed my intention to dispute the charge due to the salon's lack of pricing consistency and their failure to communicate the full-price policy for a partial service.What made matters worse was Elsa's behavior during our interaction. She was extremely rude, frequently interrupting me and speaking over me while I was attempting to express my confusion. Not a hint of understanding or humility. She even told me that if I didn't like their "policies," I didn't have to come back. This behavior was particularly disheartening because, overall, I had a positive opinion of the salon before this encounter.In retrospect, I've observed other customers at the front desk expressing similar concerns during previous visits. It seems that this recurring issue is a result of the salon's unclear pricing policies and operational inefficiency.Separately, they often don't use proper detangling techniques, as they tend to begin detangling from the roots and work their way down. During each visit, I find myself needing to gently remind them to start detangling from the ends instead.In addition to this, I've experienced an incident where a small section at the front of my hair seems to have been burnt off. I suspect that this may be attributed to the intense heat emitted by the dryer, which heats the metal clips used when setting my hair in rollers (which is partially why I only opted to get my hair blow dried during my most recent visit, to avoid this happening again).If you're going to charge premium prices for your services, it would be reasonable to expect that your prioritize the health and well-being of your clients' hair, and treat them with respect!
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October 2023 by K D.
tl;dr: Unclear pricing & horrible customer service from Salon Manager, Elsa. I've had generally OK experiences at this salon in the past, but I recently encountered a significant issue with their customer service, which stems from their unclear pricing policies. Prior to visiting the salon, I called to inquire about a blow-dry service and spoke with Elsa, who is the salon manager. During our conversation, I mentioned that my hair was already washed, and Elsa confirmed that they could provide the blow-dry service. Elsa was not present when I arrived. After the service was completed, the stylist, Romana, who had limited proficiency in English, initially informed me that the cost of the service was $85. This came as a surprise to me, as I had specifically received only a blow-dry. On previous visits to the salon, I had received the full service (wash/set/blow-dry) and I had been charged varying amounts, such as $85 and $65. The inconsistency in pricing left me confused, as I had anticipated a lower cost for a partial service. In an attempt to clarify the situation, I asked to call Elsa. Elsa explained that, regardless of whether I had washed my hair before coming in, the salon's policy was to charge the price of the full service (wash/set/blow-dry). I had not been made aware of this policy during my initial inquiry, and it was not mentioned on their website or through any signage in the salon. To further complicate matters, the salon's website listed "Blow Dry" as an a-la-carte service, leading me to believe that they offered this service separately. Additionally, when I questioned the inconsistency in pricing during my previous visits, Elsa attributed it to potential errors made by the stylists due to their unfamiliarity with the POS system. However, I expressed that this was not my responsibility. Reluctantly, I agreed to pay $65 at that moment to avoid leaving without payment, but I also expressed my intention to dispute the charge due to the salon's lack of pricing consistency and their failure to communicate the full-price policy for a partial service. What made matters worse was Elsa's behavior during our interaction. She was extremely rude, frequently interrupting me and speaking over me while I was attempting to express my confusion. Not a hint of understanding or humility. She even told me that if I didn't like their "policies," I didn't have to come back. This behavior was particularly disheartening because, overall, I had a positive opinion of the salon. In retrospect, I've observed other customers at the front desk expressing similar concerns during previous visits. It seems that this recurring issue is a result of the salon's unclear pricing policies and operational inefficiency. Separately, they often don't use proper detangling techniques, as they tend to begin detangling from the roots and work their way down. During each visit, I find myself needing to gently remind them to start detangling from the ends instead. In addition to this, I've experienced an incident where a small section at the front of my hair seems to have been burnt off. I suspect that this may be attributed to the intense heat emitted by the dryer, which heats the metal clips used when setting my hair in rollers (which is partially why I only opted to get my hair blow dried during my most recent visit, to avoid this happening again). If you're going to charge premium prices for your services, it would be reasonable to expect that your prioritize the health and well-being of your clients' hair, and treat them with respect!
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October 2023 by Lashea Davis
Love romona
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October 2023 by S G
Elsa amd team are we are wonderful and accommodating. Have you on weekly specials.
