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August 2024 by Nkeng-Dirk Morfaw
The customer service here is amazing!
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August 2024 by Etienne Lamothe
The ATM is down a lot, and the one that’s inside the lobby is inaccessible because the card reader that is supposed to let you in the ATM lobby is broken and it does not seem like they plan to fix it. It’s been broken for likely a little less than a year now.
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June 2024 by cristian gonzalez-santos
So tell me why there is no one here, it is 2pm, chase closed my account and the 1800 number told me I can go to any branch to open a new account and the the closing was done in error. But I come in and they say sorry they have no one to be able to open up an account. But the 3 different people (not including the guard)in the bank they are all greeting people coming in. And then they start mocking me with the security. Now I see why it’s at a 2.5 stars. Just go across the street to open an account at Wells Fargo. I opened their Wells Fargo Clear Access Banking checking account.
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June 2024 by Elliot Ramirez
Great experience, Aaron is very professional, knowledgeable and pleasant to work with. I was able to get what I wanted done in a timely manner & expand my relationship with Chase thanks to Aaron.
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February 2024 by William Carmichael
Unable to access my accounts. Rather than assisting me the staff at this bank decided to run me in circles. Still unable to access my accounts.
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November 2023 by Kenny Tucker
Understaffed.A lot of nothing going on .. takes 20+ minutes to take my name off of an account … Horrible experience!
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November 2023 by Peter Pae (Paendabear)
Worst banking experience made me recite my social security number last time really not too sure what the issue is at this branch
Edit: the lastet visit was more timely and no one expected me to recite my social security. Still made me fill out a slip for withdrawal should find a better method for that
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November 2023 by Ramsey Brown
Need better customer service!
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November 2023 by Paendabear
Worst banking experience made me recite my social security number last time really not too sure what the issue is at this branchEdit: the lastet visit was more timely and no one expected me to recite my social security. Still made me fill out a slip for withdrawal should find a better method for that
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November 2023 by Ivania Flores
I have come to this bank several tomes now and they close at 5 Pm. It is 3:30 when i walk in and they wont open an acount for me. I wil look for another bank.
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September 2023 by Robbie Robb Lewis
Horrible, They treat blacks way differently, wouldn't cash my check only would deposit it , told me I have to wait 11 day to access my money. This the second time I've had this happen to me the first when I opened the account. I've had an account for 3 months or so and 2 out of the 4 times ive had very disturbing experiences... Why do I have to wait 11 days fir a check to clear that's official...
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August 2023 by Tony Smith
Great communication and service. The associate helped me work with the main service office to troubleshoot some issues with my application. While the verification and reverification (and re and re) process I had to go through was obnoxious as heck, the support at this branch by these professionals was great. Supported by Joey Ho.
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August 2023 by Faraz Hussain
Came in to open an account but nobody helped us just one lady came said that we can’t do it today and still had time 1 hour left to close there were two people who want to open an account she said to one that we can’t because it’s only 1 hour left to close and system will not allow us and to us she said we have appointments at 12 pm but believe me it was all empty.That’s why this branch has only 2.6 starsThey don’t need business.
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June 2023 by Shannon
I spent 10 years with JP Morgan Chase in the Columbia Maryland location, Dimon came on board from Bank One 2 years later, before Chase ever had banking branches anywhere beyond the Tri-State area. At that time, I was one of FEW African Americans, regardless of gender, in the entire Division (Jack Adams Divisional, Joe Bak Regional), and continuously complained directly to Dimon about the lack of diversity, especiallyin leadership. Outside of NY, NJ and CT, there wasn't a Latino employed from Maryland to Georgia. Walked in this Branch today and was not surprised to see it staffed practically with only Latinos. I say that because, unlike during my time, Chase employs based demographics of the area it opens up shop. JP Morgan Chase is JP MORGAN CHASE, it is entrenched in the founders view of access to capital and credit by minorities just as Wells Fargo is. And yes, I worked for Wells Fargo prior to their merger under the flag of Norwest Mortgage Inc.
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March 2023 by Aurelia Brown
Wow...I don't know what bank you guys are referencing, but I love the customer service here. Just was there last week!
