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July 2023 by Nelson Master
The atms never work in this location its embarrassing
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May 2023 by Lisa L.
This bank usually provides quick and dependable teller service for check deposits. Today on Friday, 5/19/23, the female teller was extremely slow in helping me with depositing my checks. She studied my license and compared it to every check. This is thorough, but the speed needs to pick up, not at a leisurely, casual pace! It was not crowded. Management should train tellers that timing is important for customer service.
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April 2023 by Motti Mulleta
Sat for over half hour for a basic notary public. Had to leave without. Been a customer for over 20 years.Very disappointing.
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October 2022 by Kyrra Shalynn
I've been banking with capital one for many years now and I usually do not go inside to cash a check, but today I did because I did not want to wait for the mobile deposit. I went inside to cash the check and the lady that was supposed to do this service for me asked me have I banked here before which if I didn't I wouldn't have went in there in the first place. I gave her the check and she tells me I can't cash the check, she does not give me a reason at all. This is the first time I've ever gone through this before with them I don't know if its discrimination or what, but not wanting to cash my check and not giving me a reason screams it to me!
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July 2022 by Opatumh Buashugan
i wand to give negative star..... but no option there..... the laurel MD location .. don't go to that location..i asked before i waited in line try to trade twenty dollar bills for 100 dollar bills finally my turn the person at the counter said we don't do that here. just rude after i've waited for a good while now i am thinking about closing my bank there .. after 30 + years... thinking hard about it right now
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June 2022 by Yolanda Snowden
I came into bank on my lunch break , for a notary to notarize my documents . I waited over 20 minutes, still no one provided me with an update on how much longer I will be waiting . I am now due to return to work and I have her to receive any assistance
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April 2022 by Kyrra Lashae
I've been banking with capital one for many years now and I usually do not go inside to cash a check, but today I did because I did not want to wait for the mobile deposit. I went inside to cash the check and the lady that was supposed to do this service for me asked me have I banked here before which if I didn't I wouldn't have went in there in the first place. I gave her the check and she tells me I can't cash the check, she does not give me a reason at all. This is the first time I've ever gone through this before with them I don't know if its discrimination or what, but not wanting to cash my check and not giving me a reason screams it to me!
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March 2022 by Olalekan Alo
They discriminate alot here, their Manager Twene Samuel already judged me even though he doesnt know me. This branch treated me like a suspect just because i wanted to open a business account.
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March 2022 by Suhaib Muhammad
Really bad sevice, employees are racist.
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January 2022 by Keyli Tirado
the customer care isn’t no help, and doesn’t really help with much assistance.
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October 2021 by Alektronica F!erce2021
THE NEW CHASE BANK LAUREL MD LOCATION IS AWESOME! I TRULY ENJOYED MY EXPERIENCE WITH LUANA TODAY 10/14/2021. LUANA ANSWERED MY CALL EXACTLY 1 MINUTE TO CLOSING. SHE IS AN EXCEPTIONAL, COMPASSIONATE, GENUINELY EMPATHETIC AND PATIENT PERSON. I MYSELF HAVE WORKED IN CUSTOMER SERVICE DEPARTMENTS VIA TELEPHONE FOR QUITE SOME TIME NOW, AND I COULD HEAR HER QUALITIES IN HER VOICE IMMEDIATELY! SHE INFORMED ME THAT THIS LOCATION HAS BEEN OPEN FOR JUST 2 WEEKS. HER SKILLSET IS INTRINSIC MEANING SHE IS NATURALLY INCLINED AND MORE THAN CAPABLE OF HANDLING THE COMPLEXITIES OF A CONFUSED CUSTOMER JUST NEEDING A SENSE OF DIRECTION AND CLARIFICATION ABOUT A NEWLY OPENED ACCOUNT. IN ADDITION, I SPOKE WITH BANKER MR. SEAN CLARK FIRST ACTUALLY. HE CALLED ME TO WELCOME ME TO CHASE BANK AS A CUSTOMER AND ANSWERED ALL OF MY PRELIMINARY QUESTIONS WITH EASE AND CONFIDENCE, JUST LIKE LUANA. ANY EMPLOYEE WILLING TO ANSWER A CALL OF DESPERATION DUE TO PERSONAL CIRCUMSTANCE OF TIME DEADLINES, SUCH AS MY SITUATION, DESERVES TO BE A FUTURE LEADER IN THE INDUSTRY OF BANKING BECAUSE MONEY IS A SERIOUS SUBJECT, AND LUANA, AS WELL AS SEAN CLARK, GAVE ME A SENSE OF THEIR LEVEL OF INTEGRITY AND I SENSED TRUSTWORTHINESS FROM LUANA ESPECIALLY UPON PROVIDING HER A FEW QUALIFIED INTIMATE DETAILS OF MY ACCOUNT WITH EASE. I'M USUALLY NOT COMFORTABLE WITH BANKERS, BUT I GIVE LUANA 500 STARS AS WELL AS CHASE BANK (LAUREL MD) AN OUTSTANDING REVIEW. LETS START BEING HONEST AND REFRAIN FROM BASHING ON THESE REVIEWS OUT OF PURE FRUSTRATION. PEOPLE LIKE LUANA ARE FULL OF VIRTUE AND EXCELLENCE, SO WHEN I SEE THESE DISGUSTING REVIEWS ALL OVER IN GENERAL...JUST KNOW THAT, I KNOW ITS DEFINITELY NOT LUANA OR SEAN CLARK AT ALL! THANK YOU CHASE BANK.
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October 2021 by DEVOPS GY
A complete waste of time , a mix No Personalities & I don't care customer service I had today at this location today makes me sick to my stomach. Refusal to open a business account despite having everything legal documentation needed in this country to do so.To Management , train your staff well to respect human dignity and communicate in languages that customers understand. When in dobt call the freaking manager and hopefully some manager with personality. This service was appalling and complete waste of my time.Kelvin Kelvin Kelvin.. not sure if this guy is just lazy or just have issues with non Spanish speaking people. His attitude and demeanor says it all !*** Please add a NO STAR rating options , your branch don't even deserve any
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May 2021 by Nandlal Gevaria
Great staff
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March 2021 by Kevin F.
The worst most inefficient bank ever! I waited nearly 45 minutes until I had enough. I couldn't do it anymore. Horrible service.
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March 2021 by iiamriquell _
I hate this bank they blocked myCard and I called them On Friday to unblock it they KEPT TRANSFERRING ME TO THIS VOICEMAIL SAYING THERE GOING TO CALL U BACK I KEPT TRYING TO TELL THEM THEY ACT SO SLOW THERE COSTUMER SERVICE IS SO BAD THE FACT THAT I HAD TO CALL THEM 9 TIMES KILLS ME
