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December 2023 by Barrett C.
Bought my car on October 30th and they still haven't paid off my trade in. Did not transfer my tags (cost another $120 dollars)Do not let Travis Jenkins do the financing. When I try to get answers, I'm passed around like turkey gravey at Thanksgiving. Nothing has been resolved and the longer it takes the more money it cost.If you don't mind bad service...this place is for you. Otherwise you are better off at Carvana or Carmax.
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November 2023 by Vicki N.
I contacted them online via chat and this is what I got before I was abruptly cut off. Wow - great service isn't it.An online assistant will be with you shortly.Hello! My name is Marisol P. How may I assist you?I have been trying for a year and a half to contact someone from service because I have to bring my vehicle in for the takata recallI apologize for any inconvenienceI would like to schedule an appt.DeliveredI do apologize, I'm not able to schedule service appointments for recalls and/or installation of parts you may need ordered. Please call us directly at 2402945149 to schedule an appointment. For info on our financing to help with your service needs visit here: app.dignifi.com/campaign…Thanks for chatting in with us today and have a great one!
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November 2023 by Paul C.
Bought a car from Autonation Auction. Autonation Chevrolet Laurel was the seller. I paid for the car in January and still don't have a title.
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September 2023 by BJ Goldberg
Very nice people here
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September 2023 by Zach M.
Boy, has this place changed since my original review back in 2017. The service department really went downhill with the pandemic and never recovered. I quit going after they botched a repair on my wife's Cruze, then charged me another $500+ without so much as an apology. I think that was back in 2021. I found a different mechanic after that.Fast forward to recent events, I was in the market to replace that Cruze with a Bolt EV. Autonation is one of the few dealers that did not have a needless markup on the vehicle, so I ordered it through them. The process from ordering to buying was super simple. It was probably the easiest car buying experience I've had. When the car came in, the dealer requested some documentation via email so that they could take care of some paperwork up front.They quoted me more than what I expected to get for the Cruze. Always a plus! It was otherwise pretty standard stuff - sign a bunch of papers, get the keys and go. I do seem to be missing an IRS document related to the sale of the EV, which I did reach out to the dealer about. He said he would look into it, but I haven't heard anything since.The dealership side is overall pretty good, minus that issue with the document. It certainly won't be a problem if you're going there looking for something gas powered.While I was there, multiple people were encouraging me to give the service center another try. They told me they had gone through several managers and that it's different now. Seemed like marketing speech to me, but I decided to give them another try at some point out of curiosity.I should have listened to my instincts and not bothered, but sometimes I'd like to be proven wrong. The entire experience was a waste of time. I dropped my Volt off Thursday afternoon. The appointment is for Friday. Friday comes and goes. No call, no update.Saturday, I try to call the service center using their automated system to check on the status of the vehicle. It rings....and rings, then eventually kicks me back to the main menu because nobody picks up. This cycle continued three or four more times before I get on the line with someone on the dealership end and they forward me directly to a service advisor. That time, someone picked up.The woman on the line told me that there was a delay getting the car diagnosed. I think she said that it should be looked at either later that day or on Monday. Nobody deigned it necessary to inform me of this. I'm irritated at this point because the appointment was for the prior day, not Saturday or Monday. By the end of Saturday, again, nobody called with an update.Monday rolls around with the same radio silence from the service center. Only it's somehow even harder to get ahold of anyone. I spammed their automated system for a while, then called the main desk on the dealership end. The receptionist forwarded me to the service center manager's phone this time. The phone rang and went to voicemail. At this point, I keep spamming the automated system, hoping that someone will get annoyed enough with the constantly ringing phone and pick up. That eventually worked. Someone on the line said that my car was out being tested and that I would be called with an update when the tech returned. As is the theme here, I received no call as the hours went by.It's 6pm on Monday. My appointment was supposed to be Friday and I'm tired of all the crap. My wife drives me down to the service center to pick up the car. Much to my surprise, it's closed! Even though the schedule on the door and online says that they're open until 7pm, they're not. They're open until 6pm. The only reason I know this is because of a newly recorded voicemail message I got when I called in that stated their new hours.Tuesday morning, I went down there and got my car back right when they opened. I told them that I just wanted to get my car and leave. I didn't care what was going on in the back, the only thing I wanted to do was get my vehicle and leave. I was brought back into the garag
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July 2023 by Janelle B.
Half of these reviews are fake. Once you purchase your car, you get this email about getting a chance to win a $100 gas card if you write a review. I bought my car back in February 2023. It's now July and I have YET received proper help about registration and new license plate (I finally got help this week after calling every single day). I was calling day after day to get my USB port fixed (back when I had my free 3 month warranty) or if I could purchase a better warranty so that it could be replaced and NO ONE GOT BACK TO ME. Before I drove the car off the lot, I went inside to tell them about the broken CarPlay/usb port, they didn't help me fix it or give me a solution onto when or how. Months after calling, wasting my time, no answer. HORRIBLE customer service. They just want to meet their quota on sales and screw you over. My cars AC is blowing out a cigarette smell that gets in my hair EVERYDAY. The detailing that was done before purchasing my car was HORRIBLE! Like come on service department. I know you wouldn't want your car to look like a CHILD was eating in it!! The shift to park comes on EVERY FREAKING TIME I turn off the car!!! No one looked into it! The managers...horrible! I left them over 20 voicemails and not ONE of them got back to me! I should sue for the lemon law since I should not have to pay to get my car fixed after purchasing it less than a week of issues. The finance manager was an ass when I asked to speak to corporate to see if there was any way to bypass my married name to use the name on my license after signing all of the paperwork. His response was that, "I am corporate." Sir, get off your high horse. Just an overall, horrible experience. 0/5 stars for this location. Also note, I've never seen a woman saleswoman at the used car location. Only men. And they treated me (a woman) like shit. They need to be sued for selling bad cars and turning a blind eye when good paying customers are asking for help!!!! Don't be fooled. Go somewhere else to a company that will treat you like family. Not enemies.
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June 2023 by Nikki T.
I hope that you aren't looking for great customer service, a quick turn around, or someone to get back to you. I have been going back and forth with this autonation location since December 2022. Long story short, they put in a faulty fuel pump back in December and I finally got them to repair it a month ago. I found out the fuel pump was faulty because I took my car to another mechanic because my previous experience with autonation was TERRIBLE. Since I had proof of the faulty fuel pump, Autonation agreed to fix the damage, pay my diagnostic fee from the current shop my car was at, and get my car towed. Since the repair a month ago, I have not been refunded my diagnostic fee, which they ensured me I would get and said it would help quicken the process if I paid for it upfront. I can't get the Manager on the phone or my service agent. They stopped responding to my emails and calls. I am disgusted with how I have been treated and reported them to Corporate and still waiting for corporate's response. PLEASE PLEASE PLEASE don't go to this location. If I could give them 0 stars I would.
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April 2023 by Kathy P.
Looked up car value on Kelley's Bluebook, got a quote and a couple of dealerships to contact to sell our car in a matter of minutes. One of those suggested places was AutoNations in Laurel, and Michelle Torres the acquisition specialist contacted me via text and email immediately. I was able to make an appointment online. Everything was very convenient. I went in with the car and title. Left with a higher payout than the Kelley Bluebook offer and Carmax offer! Ms. Torres worked quickly, and I so appreciated her professionalism and respectful mannerisms. Thankful for the quick and convenient sale. Thank you, AutoNation. 4 stars mainly for the hour long wait, but that's kind of expected but still long.
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April 2023 by Christopher N.
I went in for an oil change and tire rotation, which I knew was $100 due to inflation on my Chevy Cruze. But the extra $150 for the most expensive windshield wipers which netted me a $253 bill for an oil change, tire rotation, and windshield wiper replacement... and this took almost 3 hours to do. Never coming back. Don't waste your time in the non-AC waiting room. Also when I got my keys back the mechanic plastic and mat were still in the car. This place isn't worth the time.
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January 2023 by Luis Castillo
Very good attention and an excellent place to find parts for American cars that normal stores do not have
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October 2022 by Paulett Seaton
Sales personnel were very polite and respectful to their costumers.
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October 2022 by Danielle S.
After purchasing the vehicle, I reached out numerous times to see when / if my permanent plates had come in before my temporary plates had expired, but I was only told "they haven't come in yet." The day after they expired, I was told they should be in the following day. I drove to the dealership the next day to be told they weren't in, and then I was told "oh you should receive a check in the mail. There was a violation and we couldn't get the registration." No one had told me that in the 60 days I had the temporary plates. I contacted the MVA who stated the Maryland state inspection had never been sent to them. I called the dealership multiple times over the series of a week to see if they had the Maryland state inspection, and was either kept on hold, sent to voicemail, or transferred between people who never answered my question. No one called back to answer a simple question and I still yet not received a check for the registration, despite bringing the receipts to the dealership who made copies and promised to get back to me. It's been almost 4 months now. Horrible communication. Don't waste your time or money here.
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March 2022 by Matheus M.
Positives and negatives. Great customer experience until the purchase was made. I bought a used 2018 Toyota Yaris iA with them in November, 2021. Before purchase, all emails and calls were answered promptly and quickly. Price was fair amidst the pandemic supply shortage.However, after purchasing, they stopped responding to emails and calls. I needed some info on when brakes had been serviced last, because they started screeching 2 weeks after I got the car. With my busy life I stopped trying to contact them and waited to do an inspection. I assumed it wasn't a big deal (maybe dirty) because they worked fine and only screeched occasionally. I finally (March 2022, 4 months after purchase) decided to get them checked and got slapped with a $800 charge to replace brake rotors and pads, which were 80% worn out. I only drove about 1000 mi in these 4 months...I know I share some of the blame for this, but I was trusting a dealership to be more interested in maintaining good customer relationship and trust even after purchase. Now they've lost trust and my recommendation. If you're doing business with them, be aware they might disappear after taking your money and try to be more active/nagging than I was if you need any other info from them.
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March 2021 by MaryLou B.
When you buy/lease over 5 cars from one venue, it says a lot! I am thankful for this team and their friendship! We have been loyal customers for over 10 years and I have even spoke to corporate about them. The staff is very capable of being able to get my needs met and I can be very picky at times, especially when it comes to safety! Money is money and a car is a car, but when all comes together to keeping my family safer on the roads... well that is why we come here! Start off with quality service, quality product, and quality follow through and you have a winner!!! God bless these community heroes!!! Thank you for your excellence!! Love ya!! Sales and Service team!!
