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January 2024 by Jessica Fajardo
I have had a great experience all my time at APL! It is easy to apply for loans and I have always been treated with the utmost respect and care. Even when I moved across the country they have been so great about everything!
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December 2023 by Kenya Watkins
She was amazing!??She helped me get to the bottom of the problem and make the best decision moving forward. She was patient with my ignorance and guided me to clarity and understanding of how things work. I truly appreciate her willingness to help me understand the why!That’s why I love APL FCU the staff care about the customer Ms Douglas you rock! Thank you for everything. Have an amazing 2024?
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December 2023 by Stephanie Weaver
This was my first time getting an auto loan for a car I was buying and not going to lease. Craig Dickerson was the agent that helped me. He was nice and knowledgeable. He helped me get an auto draft loan as I was still trying to figure out what vehicle I was buying. He explained the differences in auto loans and was always able to answer my questions quickly. We went over the different add ons like gap and so forth and helped me pick the best plan. I was able to sign all the documents electronically while at work so I didn't have to leave my job. The process was easy and understandable the whole way which I appreciated as a new buyer.
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December 2023 by Christopher O'Lone
Throughout my auto loan process, I had the absolute pleasure of working with Lori. Can't send enough praise her way for how easy and seamless she made the whole process. From her prompt and detailed responses to my questions early on, to her commitment to being available by phone on the day of my final purchase at the dealership (just in case I ran into issues), she went above-and-beyond from start to finish. Would give her 6 stars if I could! Thank you, Lori!
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December 2023 by Jose Vargas
I wanted to take sometime and share with you! What an amazing process this was to open an account and a car loan with APL credit union! They made the process so easy with doing everything over the phone!! We enjoy the process with Lori and our Loan officer Laura!! Me and my wife can’t thank them enough!
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November 2023 by Courtney Thomas
I was looking to refinance my car loan and a friend recommended APL. I applied and within a few days my application was approved and loan was refinanced. I had the pleasure of working with Lori and she made the process seamless. I'm beyond satisfied with the customer service and efficiency of this branch, which can be hard to find in the banking world. 10/10 would recommend APL.
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November 2023 by Mark Baker
Friendly and efficient. Nicole suggested a solution and address our request quickly. I have been with the APL FCU for 38 years and they have always been helpful. I highly recommend them for your banking needs, etc.
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October 2023 by Barbara Collins
APLFCU has been our credit union since we moved to Columbia in 2004. We are strong supporters of credit unions and APL has been and continues to be one of the best. Very responsive to our questions and our financial needs from checking and savings accounts to home equity and car loans. And they keep an eye out for fraudulent activity for our protection. We love APL!
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October 2023 by Whitney O'Meara
Been using APLFCU for years, and am happy to be a member. I shop around quite a bit, and they consistently have some of the lowest interest rates. Check them out the next time you're in the market for a car loan or HELOC.
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September 2023 by Don Hugh
Great experience ALL around. Jim Sulima is very professional and knowledgeable. He patiently took me through the steps of the process. This is my 3rd financial transaction with APL Federal Credit Union. And I have been please every time!
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September 2023 by Brian Burkhart
Laura always goes above and beyond for us! Had a challenge with buying an out of state car and she worked tirelessly to get us everything we needed at a fantastic rate! Thank you so much Laura and the APL team
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September 2023 by Adam Frankel
I had always used traditional mainstream banking services such w/o giving it much thought, it was just simple to use. However, my experience today at the Columbia branch of APL has changed my outlook! The staff that I had the pleasure of meeting were all incredibly kind, helpful & knowledgeable! Especially Lori Jorif; the representative I was lucky enough to sit down with as she took time from her day to help me through creating & understanding my account! By the time I left I had a smile on my face & I knew it was the right bank for me! So much so that I took it upon myself to leave a review in hopes of helping others. And of course to give credit where credit is due (no pun intended haha). Thank you all again so much! ~Adam :)
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August 2023 by Lileko Siyolwe
Wonderful- the service was exceptional. Professional- knowledgeable about your product. Patient, enough to take me every step of the way and beyond. Polite, Personable. She made my day no doubt so many others! She’s a Top example of your brand!!!Great brand!!!
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August 2023 by Chelsea Smith
Had an awful experience trying to finalize a car loan. After being approved and turning in all of the documents needed, Levita Williams has still not returned our calls. It’s been over a week of my husband calling daily, leaving messages on her personal machine, as well as leaving his number with the main office.Being a military family we don’t have the opportunity to just come in with paperwork and finalize the loan. We’ve banked with APL credit union for years, specifically for car loans. After this terrible experience we had to go elsewhere to complete our purchase and sadly will not return to APL.
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July 2023 by SeungEon Roh
I highly recommend APL Federal Credit Union in Howard County as the best credit union I have ever experienced. Tracy and Laura, the representatives I worked with, were incredibly kind, knowledgeable, and straightforward in addressing my financial needs. Their expertise and professionalism made my interactions with them pleasant and efficient. I am extremely fortunate to have found APL, and I intend to remain a lifelong customer. If you're looking for a reliable and trustworthy financial institution, I cannot recommend APL enough. I’ll give 6 stars.
