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January 2024 by Rhonda Jones
Very professional and willing to help.
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December 2023 by K M.
This was the best furniture purchase experience I have had. The staff was helpful in finding the sofa that I found online. In addition, they were helpful, warm and friendly during the entire purchase process. Other furniture stores were high pressure and took several weeks to deliver. Aaron's Laurel was a next-level experience. I also like that you can pay the same as cash price within 3 months and easily return it if you change your mind and don't like it. This was stress-free, all my others have been stressful.
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September 2023 by Erick NATHAN
5 stars service!! From store staff members to drivers. Very professional group of people!! Outstanding service!!! The early payoff is a good plus. Easy online application. Furniture comes from the warehouse ??
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July 2023 by Djwizardk3lly
Wouldn’t recommend anyone working here terrible leader ship, terrible management. Let’s get into the dirty furniture that you will be delivering
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July 2023 by Zachary K.
One of the worst appliance stores in the business these people will cash prize you used furniture, damage, furniture smoke out bed bug infected
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April 2023 by Ms. Damita Jo
I needed a couch last year and I was able to get a brand new comfy couch from Aaron’s. They delivered and set it up quickly. The best thing about my experience was Kobi, he’s knowledgeable, professional and he follows up. I own the couch after I make my last payment this month but will definitely look to Aaron’s in Laurel if I have an immediate need. Check them out. Tell them Damita said they ROCK!
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March 2023 by Chiquita Grooms
Most horrible customer service I rent to own from the laurel store I haven't really had any problems they usually work with me till now my last payment I paid I set up an ez payment for the 9th of March I spoke to a very nice lady who really helped me turns out I receive a phone call today stating that my account is past due when it clearly doesn't say it on my account I told him I would talk to another day as I was working and explain my situation then I look on my account and their is a promise to pay on March 3 that I did not agree to or know anything about I am highly upset with this stores customer service
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January 2022 by For Tony
STAY AWAY FROM THIS COMPANY!!! I have never had a worse experience from a company like what I've had with Aaron's. My store was the one on Fort Meade Rd in Laurel, MD. I would call to make payments and I was told by the representative who answered (on several occasions) that they couldn't take a payment because they were helping a customer and there was no one else there. To say they are understaffed is an understatement. Then they'd show up to my house, call my personal and work phone, and charge me a fee for showing up to my house because I didn't make a payment. One time they took a payment from my debit card before the preset bi-weekly payment date, which is why I call them to make payments now. I couldn't deal with them anymore so I told them that I'd be returning every item one-by-one and requested for them to pick up one item ASAP . They told me they couldn't pick up the item until I made a payment (on every item I had). I made the payment and they refused to pick up the item. I'd call them, they'd hang up on me. I called the corporate office and filed a complaint, still waiting on a return call for that. Two guys from the store, Andy and Charles are the most disrespectful and unprofessional people I've ever met. I called the store yesterday to tell them to pick up the item like they told me they would and Charles stated that if they come they're taking evey item I have. I have contacted a lawyer because I've read my contract and it states that I can return any item at any time. I could go on and on about the disrespect, unprofessionalism, and lack of accountability but it'd be way too much to type. If only I had read the reviews first. For the sake of your peace of mind, STAY AWAY FROM AARON'S.
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January 2021 by Larry Wise
Prior to entering store I completed their on line application and received a 520 per month credit, I then went to the store and picked out a TV for $79 per month gave a $100 down payment and they said I could not take the TV! ?????They said it would have to be delivered???Which would be after Christmas, which was the point of the purchase.Even though it was in stock, in the box, available and I offered to take to my car.I was given no reason why I could not take the TV, got my $100 back and left store very disappointed and angry. Never do business with this Company!!!!
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October 2020 by AJ Johnson
Excellent team
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August 2020 by Marcus Williams
I always have a great experience. The staff is polite and professional.
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March 2020 by Emmanuel Gilmore
Check it out.
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January 2020 by Lewis Joyner
Very affordable items you can't beat there price for a rental place been there over 20 years
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April 2019 by Kristine Harvard
I am giving 5 stars based on the fact that I have furnished my entire home from Aaron's. Obviously, everyone has their own opinions but as for mine...My start to finish at Aaron's came with some, but few frustrations. That being said COMMUNICATION IS KEY! These people will work with you if you just communicate with them. In a world where not everything is perfect a few times I had to call or visit the store to correct an issue. One thing I didn't like was the turn over in employees the Laurel location has. That alone I think is what caused a lot of confusion during the time I was with Aaron's. Again, if you just communicate, MOST of the staff is decent enough to work through whatever it is you may need. Alex is the manager I've dealt with the most. Kudos to you and your team.
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November 2018 by Nataka Young
I called to ask a simple question regarding my order. I spoke with Natash who was very pleasant and full of joy to talk to not sure if it was because she was about to get off or just happy. Great costumer experience.
