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February 2024 by Adam Ortiz
$550 for a car battery. Yes, you read that correctly. They overcharged me about $150 for the battery itself. I brought it to their attention, even down to the part number, and they refused to make a correction. They said if I was unhappy they’ll take the battery out and I can tow it someplace else for service. Unbelievable.
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January 2024 by Strange Town Recordings
Friendly staff but if you are traveling a long distance do not choose to book an oil change it took over 2 hours. The reason being is because they didn't have the oil filter on site and needed to order it for same day delivery setting us back on our travels.
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January 2024 by Abel
Bad service and overpriced. They don't honor their appointment times. Never going back.
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December 2023 by AbeZ T
Bad service and overpriced. They don't honor their appointment times. Never going back.
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November 2023 by Wenceslao Caro
I had my car towed for a dead battery??? When all I needed was a new battery, took 1 hour for tow truck to reach me when I’m less than 7 minutes away from a shop. Car was leftover night at the shop, next morning I received a phone call and was told they would have a technician check the car out. Received another phone call within minutes saying I would need a new battery, which is exactly why I contacted AAA. After those two phone calls they went dead on me I walked to the shop to see the progress on my vehicle, stated they needed to check the starter and alternator. I was fine with that, but after waiting SEVERAL HOURS for a phone call once I realized I wasn’t getting a phone call I called them over 10 times with no one picking the phone up I walked to the shop extremely frustrated with the service that was “provided” today. Upon receiving my vehicle my cables were missing from my trunk and when I asked for my old battery back one of the mechanics said I would have to pay an additional $50. It’s extremely inconvenient having to miss work due to this poor service! I would never recommend this facility to anybody. DO NOT SPEND YOUR MONEY HERE!!! if I could give zero stars I wouldn’t even give them that.
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October 2023 by Wayne Quon
Friendly and courteous staff greeted me and addressed my objectives in being there.
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October 2023 by Barry Jones
This place is not safe to leave your vehicle overnight they don't make sure your vehicle is properly locked up.And expect your vehicle to have items stolen and if reported to managers they don't give a Damm.BAD EXPERIENCE THERE AND VEHICLE STILL NOT WORKING RIGHT DON'T WASTE YOUR GAS GOING THERE ?
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October 2023 by K&I Beauty by Daysi
I would have to start off by saying that this was my first and will be my last visit to this service center. Had an appointment @8:30 which I arrived for on time, was helped by even Mark Occonnor, my service request was for an oil change and brakes, was asked what time would I like to pick up I emphasized ASAP as I needed my truck for work. I was sent an estimate through text @ 10:10 am for $606. I called in to the service center to confirm all my requests were included in the price, was told that was the wrong amount, so was sent a new estimate @ 10:31am with an amount over 1k. Waited for over 4hrs, called back to check on status and Mike answered told me he would call me back in 4 mins that he had a customer in front of him, never received a call back. I kept calling to the service center, called over 7 times and no answer, so I decided to drive up to the service because it was already past 5pm and knew closing time was @ 6pm. When I walked in I asked for Mark and was told he left at 4pm! So I would say that the lack of communication and or follow up is unacceptable. My vehicle was just sitting there for hours and no one called to notify me with a status nor completion of service. I wonder what would’ve happened if I never have showed up?? I spent over 1k for a service that I couldn’t even get a call back for. I never received a call for the incorrect amount of the estimate, I did. Never received a call to let me me know status and or completion of my truck , I did. Mark’s service was unsatisfactory and unacceptable, being the face of an establishment as a Mgr. clients should be priority and not leaving like there is no value to our business as the clients that make the business.
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September 2023 by Ken Hodge
The work was done on a timely basis and all repairs were clearly pointed out on my receipt as well as suggested items to address. My only complaint was that they didn't return my 5 year battery that they replaced and it was only a year and a half old. I had planned on returning it to the auto parts store for a credit. They said the recycle person picked it up earlier. I pointed out I wanted the battery. Otherwise my rating would be higher.
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July 2023 by Ariana Thompson
Went here to get an international driver's license/permit and it was such a great experience! They took the photos for us and then processed it within 30 mins, no appointments necessary. Clean, tons of brochures and maps, and lots of travel accessories and luggage.
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May 2023 by TC Calloway
Laurel has a lot of car repair shops, but this one is pretty nice inside and has SAE mechanics, so it is always busy. A rest room you would not mind using, for example...Becoming so busy that they are starting to skip over inspections they say they are going to do, just to meet their appointment demands daily. Be wary.
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May 2023 by Marialana M
Today we brought back an item for a refund with a receipt, card and physical ID as well as the item unopened. At time of purchase we were told it was returnable as we specifically asked because we were unsure if we would use it. Today upon asking for a return we were instructed "I just work here and to see a manager next Monday." Disappointing service and lack of training. We've had mechanical service here before and never an issue. We are also AAA members.
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May 2023 by Janice Nicholas-perry
First time here but not my last. Everyone was very professional and detailed in all questions asked. Yes I would refer my friends to them to render multi services within.
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April 2023 by Frank W.
never in all my years have ever been this disgusted by a service center. if i had the option to give no stars i would. and i promise you if they do fix my vehicle accordingly after they messed it up ill be seeing them in court. i can not believe this place.
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March 2023 by Brandon Timothy C.
Extremely poor technicians at this location. Will not diagnose problems in your vehicle properly. As in my my case in which they cleared my car as good to go. 10 minutes down the road total transmission failure. Completely incompetent technicians. Poor customer service when i tried to review what they actually did with my car when I had in their car for 2 days.
