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December 2022 by Therena G.
DeNisha the office manager was very helpful by explaining procedures and policies of when I made my purchase. She was very helpful and friendly. Understood her much better than my sales rep.
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October 2022 by Christopher M.
Do not buy anything from this store because they are all liars and the service department is the WORST. Can you imagine sleeping on a bed where your head is lower than your feet, but your back/stomach is higher than your head and feet? That's what Ashley sold me! Background: While shopping for furniture, a salesman approached us and said that we should buy from the store rather than from their online store because the store prices are cheaper and if we need help with customer service, they would help out. The lies started here. We brought a bed frame and a mattress. Both items on Ashleyfurniture.com were SIGNIFICANTLY cheaper than in the store. The salesman acted shocked and told us that was not usually the case. He did beat the online price. And apparently, the salesmen in this store can lower the price at will, because our salesman frantically started inputting different discount percentages in the computer until it was lower than the online price. The bed frame and mattress were delivered to our home. Upon inspection of the mattress, we noticed right away that it was not even. The foot of the mattress was lower than the middle. Even worst, the head of the mattress was lower than the foot. We were told that it takes 48 hours to fill out since the mattress was rolled up. (Note: we also brought a mattress from Sleeponlatex.com and that was not the case, but we thought it was possible since the material was different.) After 48 hours, the bed was still uneven. The indentations were still significant at the head and foot of the mattress. We called customer service requesting a refund or a new bed. Customer service told us we couldn't get a refund because it's been 48 hours! WOW, what a sleazy business practice! Customer service asked me to send pictures and they would send a technician out in 7-10 business days to inspect it. I sent pictures that same day. 15 business days later, no word from Ashley. After my failed attempt of trying to reach customer service. My wife had to call the store to get them to call customer service. Eventually, we got a technician scheduled five business days later. The technician shows up at my house and I showed the technician the mattress and did the measurement myself in front of him. He acknowledged that the mattress was off. He asked me to give him a minute to let him do his thing. I went back downstairs to our office which is right by our front door. A few moments later, I noticed him hastily walking towards the front door to leave, so I stopped him and asked what is wrong with the mattress. He says "Yeah, the mattress is off and you will be hearing from Ashley in 10 to 15 business days." About three business days later, I received a call from Ashley's customer service. They said that the technician told them nothing was wrong with the mattress! I'm furious at this point because he lied! (See pictures) I called Ashley's customer service again. This time I speak to like three different people. The last woman tells me the perception of the bed was considered normal because it was not off by 1.5 inches. Which is not true. The head of the bed is closer to 2 inches off from the middle. And who wants to sleep on an uneven bed? However, I concluded at this point that they will have an excuse for everything. First, wait 48 hours to let the bed fill out and now, 1.5 inches "perceptions" are considered normal. The next excuse from Ashley would probably be that, we had the mattress for three months, so they can't replace it even though I was waiting on them for the hold time. smh. Do not trust Google reviews. Left this same review under Google and it was deleted. After further research, I found out that business owners can delete negative reviews.
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September 2022 by Yo S.
Donte was very professional and very helpful. I would recommend returning. Thanks for making our furniture shopping so rewarding.
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September 2022 by Nyisha K.
I had a wonderful shopping experience today with Therlow (who was my Sales Associate) an Khalea (who was my financial associate). I am a Loyal customer of Ashley Furniture but this was my first time in this store. Therlow was knowledgeable, personable, professional and such a pleasure to work with. If you go visit him tell him the new Mrs. Williams sent you! Trust me you will not be disappointed.
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August 2022 by Oscar D.
Corneice Pearsall is the best she was very efficient and gave information very quickly on anything I was interested in !! Everyone there is great! Fast and easy experience!
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August 2022 by Arthur W.
Truly Enjoyed My experience today . Being an older buyer I needed someone to navigate my purchase and frankly NO one was better than Kevin Jacobs . This young man took the TIME to explain EVERYTHING . If you need furniture ASK for him . You won't regret it
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July 2022 by CiCora Leigh
The only reason this store is receiving one star from me is because you have to give one star to comment. When I made my purchase in store, I was informed the next step would be setting up a delivery date and time. The salesman, Lamont (I believe), told me everything I wanted was in stock. That was a lie. I had to wait until a slat arrived for the bed and was informed I would be contacted at an unknown time when it was time for me to schedule the delivery. You do not schedule the delivery. A scheduler calls and gives you a date to confirm or not. Then they contact you again and give a non-negotiated four hour window block in which your exact time of delivery is unknown. When speaking with the scheduler, I tried to set a time that I would be available. I was quickly told the first change is free, but if I move the time again, they would charge me. The first date of delivery was fine, but the window started at 0700. I didn’t get off work until 1000 AM. No type of accommodation or compromise was made. They canceled the date of delivery. I attempted to call to reschedule again. The scheduling representative informed me that I spoke with his manager on my first call so there was nothing he could do for me. I told them I would like to cancel the purchase. I was informed I could only do so in store. I went into the store where I was told if I cancelled, they would keep my money. The woman acted as if she would be contacting me directly and there would be no more messy conversations with the scheduling department. I was told that she'd tell me the time of delivery as a heads up, but this was the same four hour timeframe the scheduling company provided. I only received another date with a four hour window for which they told me I would have to be available the entire time because they do not know the specific time the furniture would be delivered. I will never purchase from this Ashley Furniture again or any other Ashley. Terrible service all around.
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July 2022 by Derrick S.
Our customer service rep, AJ, was incredibly helpful and gave great suggestions. He really helped us out with getting our new couch!
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June 2022 by Love Isbeautiful
BUYER BEWARE!!I’m going to share one of many issues we’ve had with this location. We purchased a mattress in 2021. We were told that they are currently out of stock but they have some coming in two weeks or so; we would get a call to schedule delivery. Two weeks went by and no phone call from Ashley Furniture so I called to follow up. I was told “oh we’re expecting those mattresses to come in tomorrow, let’s schedule a delivery date and they will call you the night before to confirm the time they will make the delivery”. We scheduled delivery and no one called to confirm the delivery time so I called back. Needless to say I kept getting the run around. Fast forward TWO MONTHS LATER and still no mattress. During which time I encountered VERY rude managers and employees it’s sickening.Three months later, we get our mattress and ITS THE WRONG MATTRESS!!!!! We called to inform them of their error only to encounter rude staff and management again! After many attempts to rectify the issue, we were stuck with this mattress that we can’t sleep on because it’s so uncomfortable. We have spread the word about the lack of customer service. Many of our friends/family have had similar issues and refuse to shop here. We should have listened. Again, this is only one of many issues we’ve had with Ashley and Regency Furniture. They seem to be the same company.The only customer service you will receive is when you are making a purchase. At the time of checkout, they ask for a five star review with the sales persons name listed in the review for incentive, then if you encounter an issue they couldn’t care less. Do not believe the five star ratings as they are based on false advertising and fake customer service up front. You should take your business to Haverty’s, at least they care and will provide TRUE customer service.
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June 2022 by S. Haskins
I'm still waiting on my furniture. I ordered it in April and now I was told it will be delivered in July. Had I known it would take this long, I would have ordered from some place else. Also, I don't like their payment process. They debit your credit card to hold the payment week after week. They said they don't charge it until after it is delivered but it will ping your card and hold the funds then decline and then hold the funds again. VERY ANNOYING! I will update my review once I get my furniture. Let's see how the delivery and assembling goes. ?
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May 2022 by A Layne
BUYER BEWARE!!Very disappointed. Only reason they get 1 star is to rate WITH a comment. This is not Ashley but a franchise that bought the Ashley name and is delivering Regency furniture. I bought a $ 1689 firm mattress in June 2020, by December the mattress had 2 soft spots when weight is applied with a very firm center.After trying to get the mattress replaced a so called tech came out to assess the mattress. They did not do anything. My wife and I even turned over the mattress and slept on the bottom of the mattress. That gave us relief for 2 months. The mattress is garbage. We even contacted investigative reporter Susan Hogan at channel 4. They could not do anything because Ashley did not close our case. The pictures show two levels. The yellow level shows the mattress is level with no weight. The red level shows how the mattress sags with weight applied. You will see the bubble in the center of the level is not in the middle. Pictures show weight on the middle and each side. We called corporate for Ashley and were informed that the Ashley location was not a part of their corporation. All attempts at rectifying went through Regency Furniture in Waldorf. The mattress lasted 6 months. We got ? tired of the pains we are feeling because of the garbage mattress that we went out and purchased a good mattress from Havertys. DO NOT BUY FROM THIS ASHLEY IT IS OWNED BY REGENCY FURNITURE. THEY ALSO OWN MARLO.
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May 2022 by Just Erika
I was SO pleased when I walked out of Ashley furniture that leaving a review only made sense! I initially purchased my furniture in February and worked with Aziz. He was absolutely phenomenal. I told him what I was in search of and my budget and worked so diligently to make sure that I found what I needed. Well, there is no secret that ALL furniture stores are a bit behind on the delivery of out-of-stock products but after 11 weeks, I decided to call yesterday. I was greeted by a young lady named Jasmine on the phone. She was extremely professional as she shared my options with me. One of them being to come into the store to find an in-stock item and compete an exchange. Once I arrived to the store, Kiara was the sales rep that assisted me and OMG… I wanted to give her the biggest hug before leaving. She was patient, helpful and even gave some of her own personal input in helping me select my items. I felt like I was shopping with a friend and not being an annoying customer as I paced the floor for over an hour lol. It was time to check out and another young lady (who’s name I didn’t get but she had curly hair and sat up front) was so sweet and helpful as we wrapped my portraits (because yes, Kiara helped me pic a few wall pieces) and she assisted with carrying them to my car. I am very big on customer service! And it’s not often that you receive superior service from every singe team member and from beginning to end, but I did yesterday! Thank you to the Ashley Furniture team :)
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April 2022 by Nilufar R.
DO NOT BUY ASHLEY FURNITURE!!! We bought table set and bedroom set in the showroom for over $1450. Ashley furniture fell apart in one week. We tried to fix it was keep falling apart and it became unsafe to keep it at home given that we have two small kids. When we called the store to ask for compensation, they said that it was all sales final deal and they will not compensate any cent. This extremely poor quality furniture and service, not only costed us almost $2000 (with delivery and dumpster costs) but also huge amount of stress.
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April 2022 by Monique Turner
Went into Ashley Furniture to browse. The ambiance was immediately welcoming from the music to the lighting and associates. We were quickly approached by Kimberly who made the shopping experience a delight. She was super knowledge about the products, inventory, and overall gave really good recommendations. She has such a genuine spirit and was a pleasure to talk to. Highly recommend shopping with her! Can’t say enough good things about her. Ultimately, thanks to Kimberly, our browsing became a purchase and we’re so happy with our selection.
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April 2022 by Manny Morales
Frank was amazing in helping us out with the great selection that Ashley Furniture offers! Found some great beds for the whole family. Comfortable and a variety of styles for all our tastes. Will come back again. Thank you!