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February 2024 by sallycorb2
Always friendly, even the newest members of the team. They have a learning curve, but they are polite while learning. It is my preferred location because I’ve found them to be friendly and helpful. I used them when they were located in a different shopping center and continue to use them now. Best feature….more parking space! Nice people.
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February 2024 by Christy Verghese
Always had great service at this location. Today particularly there was no wait and the representative was very helpful in telling me my options and services for what I needed done.
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February 2024 by Marshall Kass
Great service!
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January 2024 by M R
Best Manager and Employees in all of the land.
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December 2023 by James Handlon
Steph is an all star. This store handled a drop off and packaged and shipped my goods to Maryland. The packaging was flawless. Items arrived intact and great. Thank You!
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October 2023 by Marcin K
Terrible service won’t print a return label and wants you to use a charge station. UPS should pull his franchise!
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October 2023 by Samella Ramòn Horsley
I arrived at this store on October 20th, 2023 at approximately 5:03pm. When i went into the lobby there was only 2 customers in the line so I proceeded to the desk to take out the paperwork I needed notarized and look through it. At about 5:14pm, more customers arrived in the store. I left the desk and proceeded to the line, a customer stated you can get in front of me and I stated it’s ok, I just need a notary. After I said that, the customer in front of me said did you hear what she said, I replied no. What did the employee behind the counter say, “she said she is not doing any notary because she is the only employee working in the store”. I approached the counter to ask the employee could I get my document notarized and that I had been in the store since 5:03pm. The UPS employee refused to provide services to me. She stated, “at 5pm I stop notarizing documents when I’m the only employee in the store.” I was discriminated against by this employee and refused services. Therefore I will be filing a complaint for discrimination.
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October 2023 by Dorthea Crenshaw
The staff in this store go above and beyond when it comes to customer service. They greet you by name and bring your packages before you can get the slips out of your box. They even suggested a way to help me save time and be more efficient when I went into the store. They are courteous and efficient. This store has been a blessing since I started and am learning how to run my own business. I’m grateful for their support.
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October 2023 by Intrepid Info
I experienced a hostile customer experience at 8:00am, Sept 5, 2023, at UPS Store #4431, 8843 Greenbelt Rd, 20770. I arrived when the store opened for an Amazon return. I explained to the employee that I'm a person with disabilities, I was there early because of my condition, and I might need assistance. For this item, UPS was the only option and Amazon’s directions stated bring the item in its original packaging, no label needed. To me that meant in the product packaging. I arrived with the item in a box, but the handle was exposed. UPS Stores consolidate Amazon returns into containers, so I thought I was following directions.After scanning the QR Code the employee said he couldn’t accept it because it needed to be boxed. I asked him about my options. He said he could sell me a box, but that wasn’t an option for me. I asked if he had tape available if I found another solution. He said he has complementary tape for customers. In my car I found a sturdy brown paper bag to fold and tape to the box to cover the end of the item. A quick, creative solution, or so I thought.Back in the store, I asked about using the tape. To my shock, the employee started yelling at me! Yelling is triggering for my hearing disability—I can’t process what is said at elevated, angry tones. Each time I calmly asked a question or asked him not to yell, he yelled back. He was hostile and tried to gaslight me into thinking I was the one behaving wrongly. Then he threatened me, saying he had my information and I had to leave the store.I was so confused, overwhelmed, and shocked that as I left the store I muttered "a-hole." This caused him to come around the counter and chase me into the parking lot, still yelling. I was fearful for my safety and desperately trying to get into the car. Once in my car I was shaking, trying to compose myself enough to drive. His behavior was so egregious, I hope this review can prevent others from experiencing this volatility and verbal abuse.
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October 2023 by Tony Rich
If they could get the owner of this store to manage the United States Postal Service we would all be better off Or better yet close the usps and just use ups save the cointry a bunch of money This store Rocks in and out Cant say that about the other Ups store in Bowie I drive the extra distance to go to this store I avoid United States Postal Service, as much as possible bad experience all around I highly recommend the store even if you gotta pay a little more well worth it
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October 2023 by Vanessa Waller
The staff are very helpful, kind and professional. Never any issues. Great hours
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August 2023 by Lia Amalia
All the employees in this store are very nice and professional.Today,I came here late to return the package at 6:58pm,the store almost close.The employees are very nice,the guy evenhelped me to sign into the computer to print the label.Thank you
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June 2023 by Regina Andrews
Used notary service. Quick, efficient, and knowledgeable.
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May 2023 by Natalia
associates are very helpful and nice. never a long wait at this location, they get you in and out fast!
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December 2022 by Michael Bruce
I sell high-end lamps to clients throughout the U.S., and this is my go-to location for shipping. The staff is courteous, knowledgeable, skilled and creative when packaging my items. My lamps have all arrived intact and within the suggested time frame.I highly recommend this location for all shipping related services.
