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March 2024 by Jose Pagoaga
Very good drinks
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February 2024 by Erica N.
My head always hurt whenever I go to this Starbucks, their music is sooooo loud!
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January 2024 by Selena anderson
The woman making the drinks had long braids that was touching all the food and when I asked if she could put her hair back (because this is very unsanitary) multiple times management did nothing and I was dismissed. That is very disgusting and the fact that this was not addressed, I may not be returning to this Starbucks. It takes two seconds to pull your hair back. Please do better.
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January 2024 by Ladye (LadyE)
Don't place a pickup order because it's never ready on-time. I've always had to wait at least 10 minutes even when the place isn't busy. This morning I left without my order when i heard tge barista say he was behind in the orders. I waited 13 minutes past the pickup
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December 2023 by Felicia Thomas
It never fails with all the Starbucks in apredominantly black community. The person taking the order always have a nasty attitude. They can't get your drink right. I went 30 days without going Starbucks and the minute I go back nothing has change. I hope they all crumble!
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December 2023 by Jackie Barnes
Food and drinks are always consistently good. Services are professional and fast.
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December 2023 by Ty Howard
*Update: I asked the baristas at the store who told me to call corporate, I called and spoke to corporate who told me to contact the store. I called the store and spoke with the manager who said they can’t refund because it was partial payment with stars, and to contact corporate. I contacted corporate via chat, the agent was rude, refused refund, and said he’d share my experience with the store for a learning opportunity, ha. So I went to BBB, and contacted their corporate that way, and got a refund of my stars and money, and it didn’t even take long. Absolutely insane that I had to do all of that.Original review: I recently had an incredibly frustrating experience at Starbucks that I feel compelled to share. I ordered two sugar plum danishes through the mobile app, but upon checking in at the speaker, I was informed they were out of stock. When I requested a refund, I was told to proceed to the window. To my surprise, the lady there tried to hand me someone else's order.When I reminded her of the refund, she seemed irritated, asking what I ordered and how I paid. I explained one was paid with stars and the other with a Starbucks card. She responded dismissively, claiming she didn't know how to process it and asked another employee who suggested calling corporate. This was frustrating, as my past experience with corporate directed me back to the store for refunds.Upon contacting corporate, I was unsurprisingly instructed to return to the store. When I called and spoke with the store manager, a more understanding individual, he suggested alternatives like a store credit. However, the issue of refunding stars remained a corporate matter.My frustration stems from the convoluted processes, especially given Starbucks' non-franchised structure. The separation of app and store processes seemed outdated and inconvenient, especially when facing inventory issues beyond the customer's control. In a world where technology drives convenience, it's perplexing that the app lacks the capability to cancel an order, automatically refunding payments as it does with in-store purchases.This experience left me questioning Starbucks' commitment to customer satisfaction. The outdated methods and lack of a streamlined process raise concerns about valuing customers. It's disheartening that, despite the detailed steps I've followedI believe Starbucks should empower its stores to cancel app orders, automatically initiating refunds for both star and card payments, similar to in-store purchases instead of leaving customers feeling undervalued and even raising questions about the efficiency of Starbucks' operational methods.As a long-time customer, I'm disappointed in the lack of a streamlined approach and still await my refund.
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December 2023 by Alysha B
This is really unexceptable in an establishment. Why would the staff walk pass as if they don’t see the trash on the floor. It take 2 seconds to clean it up presentation is everything. I gave this visit a 3/5 because my drink was good and made fast no complaints there. The cashier was not very friendly but that’s fine I came to get my drink and not be her best friend. Maybe she was just having a bad day.
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November 2023 by Monica Browne
I always use the drive through. Never too long of a wait and my food and drinks are always on point. One of my favorite coffee shops in the area.
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November 2023 by Mark Cunningham
Medium iced moca no whipped cream very good.
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October 2023 by DON C.
This location has a drive through available. I usually use it and it moves quickly and tge staff are friendly. Today I went inside. The atmosphere and vibe was great. The staff and manager that assisted me was very friendly. They had many people which made food preparation and the service quick. As I waited. For my order, I even noticed that they had various sized tables to accommodate different groups of people. There were people both teleworking, studying, sitting having casual talk and even I noticed a chess club meetup. They also had an outside seating area and patio which was really a cool space. The only gripe and reduction is that the store could have use some cleaning. There was visible trash on the floor and tables/chairs were everywhere in the outdoor seating area. I suggest the staff do a spot check every hour or so just to keep the store clean and in order. Store location is in a shopping center and a standalone Starbucks. It is surrounded by trees changing from the season and a bit secluded iwhich makes for a great retreat if going for a reprieve. I ordered a Double Smoked Bacon and Cheddar Sandwich (to-go) and Iced Americano (my favorite). I also ordered a medicine ball tea. During this season, it is a must. The citrus and mint flavors is a great, relaxing, green tea concoction that kicks the beginning of any cold. Highly recommend! This is my first visit here and I can say the experience was really good. Definitely would come back when in this area.
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October 2023 by P Hayes
This whole store could be much cleaner. The area where you pick up your drink and add your cream is a mess every day. And those who work there need training on customer service. You are greeted with "Next" and a stare.
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October 2023 by 꽃이 피다영원히
Shady and rude service from the three “women” working this morning. I was treated with despicable behavior for no reason. I have worked at Starbucks as well and did not expect to be met with such disgusting attitudes for no reason at all.
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October 2023 by Monica Baucum
I guess customer service is not a factor when working here. EVERYONE has attitudes and seem to inconvenienced by having to assistcustomers. Orders are done wrong and instead of apologizing it’s as if you have to apologize for asking for your correct order. No greetings when you walk in, just awkward staring. I came into this establishment three times this week and one day they barked how they didn’t have ingredients for a medicine ball. The next I ordered a cinnamon raisin bagel and was charged for a everything bagel, asked for my original order and was told they were discontinued so extra had to be paid to get cream cheese with a plain bagel. Came in the third day for a hot tea and was burned as the barista filled the water to the brim. I’ll never come here again and will spend my money elsewhere.Signed,A former Starbucks Barista who was taught to provide incredible customer service ?
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October 2023 by Lauren Cox
The barista Nika was extremely rude. We nicely asked if the order for our second drink was put in and she snarkily responded “it’s coming” with an attitude. She then proceeded to put the drink on the counter while rolling her eyes and said nothing. We stood there trying to ask for a straw for about 5 minutes while being ignored by all the baristas. I had to walk over to the cash register to get someone to give me a straw. Terrible service.
