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May 2024 by Bryce Jackson
The facility is good. However, the staff is 100% terrible. The staff response to shooting was abysmal. They decided to collectively punish or restrict all gym patrons and close the basketball court for months. The gym members at this location are mostly minorities. Minorities are not a monolith and to respond in such a way shows a lack of respect and understanding of the community that pays you! Again the facility is great. However the staff needs training on civility and a change in management.Equipment is also regularly broke. This is not solely the gyms fault as patrons have a responsibility to use Equipment in a manner that does break it. However, LA fitness only employees a very small staff to fix Equipment or perform preventive maintenance.The company overall is not bad but the location at RUBY LOCKHART need a totally new staff.
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May 2024 by Shapre Jennings
I gave a friend access to a 7-day guest pass. Upon her signing up, one of the employees (gentleman from Los Angeles/AZ) could be overheard making insensitive jokes about her to other employees. This behavior is unacceptable and very discouraging for people starting out in their fitness journey.
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May 2024 by Atiat Lamptey
The locker room is a little dark for me and the shower, especially the one with the bench is very cramped and there really isn't anywhere to hang your clothes in the shower area.
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May 2024 by Marcus
Great equipment, great staff. The pool needs to be cleaned better or more frequently. They also need to open the basketball court back up. If the shooting had happened in the weight room, it would not have been shut down indefinitely. It's what separates this gym from others, the fact it has a basketball court. It's not fair to other members that the court is closed indefinitely.
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May 2024 by Billy Poeschl
If you like a gym where no one puts anything back, weight racks are empty because free weights are scattered around the gym, people bring in there own portable speakers to listen to music instead of headphones and people sitting on multiple machines at one time and not letting others use any of them then you’ll love this place.
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May 2024 by Yinzú Nairouz
This is by far the overall nicest LA Fitness location between MoCo and PG counties. Clean and neat, new equipment, several good mats, and dumbbells in the fitness room for classes. Good instructors
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May 2024 by Ericka Regino
Place is clean for the most part, well kept women’s bathroom when it’s not too busy, they always stock the cleaning wipes and they have lots of cardio machines. However, I go here to lift weights and it’s always an ordeal. No matter what time you go there’s a wait on squat rack and weight machines. Sometimes it’s simply because someone took the barbell and never brought it back, or missing the J-cups/holders. Also, for some reason it’s always the 45s left on the barbells. Just super annoying having to constantly clean up after someone. There will be the occasional chewed on gum stuck on window sill, corner of the squat rack. Weights all over the place, missing dumbbells. Can’t wait for a better gym to open up in the area.
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May 2024 by Mindy Skelly
I like the 2 levels. Makes the gym feel spacious. The spin classes are great too!
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May 2024 by brandon johnson
It would be nice if the new cleaning guy didn't mop the studio floors during the middle of the day. Some people like to use the studio to workout or hit the heavy bag during those hours but lately can't since he's been there.
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April 2024 by David Banks
Great chain of local guns with experienced instructors skilled at helping folks get in shape, meet fitness goals, and have fun. Clean facilities with adequate bathrooms, Water fountains, and space to get the workout you want done. Friendly staff at the front desk seem to usually greet you as you enter and bid you good day when you leave.
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April 2024 by Garfield Jenkins Jr
Customer service is excellent. However, the equipment is old. They brought in additional equipment, and a lot of it is already not working correctly. TVs are often not working, or they'll have something like the Disney Channel on, no idea why. The gym is cleaned frequently. However, there are weights everywhere.
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April 2024 by Atem Julalice
Everything about this place is awesome I highly recommend
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April 2024 by Kathy Still
It's a clean and decent gym. Lots of equipment. I never have to wait for a treadmill but you probably will have to wait for weight equipment/machines... I haven't discover the best time to go yet.I don't like that people are able to walk off of the gym floor full clothed in outside shoes and go into the sauna and stream room (wet area pool etc)... I think that is very unsanitary and for that reason I can not use the sauna or steam room. I think that practice needs to be stopped and the wet area should not allow outside shoes.
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April 2024 by Yaneth R
Always greeted, place is clean, good environment.
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April 2024 by markie wright
The front desk associate (Skylar) was very helpful to me.
