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March 2024 by Olayinka Adebajo
The Assistant manager Neferteria was as professional and thorough as one can get. The truck was ready and was in excellent condition. I would come back again and again. Wonderful experience.
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February 2024 by Christine Jones
I don't appreciate your staff calling me when they know that I don't have the money available right now
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February 2024 by Edwin Arias
Ridiculous service. If the reason of the switch out is not of their taste, they will refuse to provide de service.
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February 2024 by Terik Hampton
Very professional & timely with the car rental & offer other discount and offers but i decline!
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February 2024 by Mel
Amazing customer service
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February 2024 by Mike Fad
Huge shout-out to the Branch Manager, Jeremy F. My experience started out a horrid nightmare. I always dread reserving a vehicle at this branch because they run out of vehicle quite frequently, this, in my opinion, discredit Enterprise as a reliable car rental company. The upside is, it makes a world of difference when the branch manager is competent and able to manage what would have been a negative customer experience by turning it into a positive one. Kuddos to Jeremy for holding down the branch and providing outstanding service.
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January 2024 by Tomiwa Aroyehun
I am writing to express my extreme disappointment with the service I recently received at your establishment. Unfortunately, my experience was marred by the evident rudeness and unprofessionalism displayed by your staff.From the moment I entered, it was clear that customer service was not a priority. The interactions with your team were characterized by a lack of courtesy and a dismissive attitude, making me feel unwelcome and undervalued as a customer.Moreover, the unprofessional behavior extended beyond mere rudeness. The tone used by your staff was inappropriate, and it was evident that a basic level of respect towards customers was lacking. Such behavior is unacceptable and reflects poorly on the reputation of your business.I believe it is crucial for businesses to maintain a high standard of professionalism to ensure positive customer experiences. Unfortunately, my recent encounter with your establishment fell far short of this expectation to make matters worse this happens to be the manager of this said location.I hope that this feedback serves as an opportunity for improvement. Addressing issues related to staff behavior and customer service will undoubtedly contribute to creating a more positive environment for patrons in the future.
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December 2023 by Qais Bahadur
Yesterday I was booked a car in this branch which when I went there after one hour and 30 minutes wait time they didn’t coordination with me and they replaced my reservation with other car with more high price I told them I didn’t order or reserve this car they said we can not make any changes on your reservation I told them if there any branch manager available to talk with it will be great they refused my request and the lady said I’m the manager I can not help you I was surprised by her bad attitudes. I hope I never see her again she is so rude person I ever saw in my lifetimes I hope they find professional people to do the better customer services not hire like that rude people.
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December 2023 by Mirwais Bahadur Hadi
1. “Unfortunately, my experience with Enterprise Car Rental in Lanham was overshadowed by the rude behavior of the staff. The lack of professionalism and courtesy made the overall rental process unpleasant and left a lasting negative impression.”2. “I cannot recommend Enterprise in Lanham due to the rude demeanor of their staff. Renting a car should be a straightforward process, but the disrespectful treatment I received from the employees significantly tarnished my experience.”3. “My interaction with the staff at Enterprise Car Rental in Lanham was disappointing. Their rude behavior and lack of customer service skills were evident throughout the rental process, making it a regrettable choice for car rental services.
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November 2023 by Khalid Majaz
Reservation staff is completely clueless. I booked a car twice, on each occasion I was promised car is on Lanham, and Annapolis location, and the Reservation staff personally confirmed it. When I arrived on site there wasn't any thing reserved for me. Enterprise is in a deception car rental deception business.
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November 2023 by Johnson's Auto Service Scott & Tracey Johnson
When I arrived for my scheduled pick up the vehicle wasn't ready and I received a vehicle that was just hosed off and not dried not washed I had to personally wash the rental myself because I belive in driving a clean vehicle i was disappointed that this location didn't make sure the vehicle was cleaned properly
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October 2023 by Pavan Nani
I picked up the rental car reserved by insurance for 30 days as per policy after reaching out this place intially the guy with nice attire mentioned to me my rental car was reserved for 9 days and I picked up the car and after 9 days I called the same guy to check about my rental extension he said it got extended one more week and the second time after 7 days I called to check back about my extension to make sure I will be not get charged but this time it was different the call was answered by a lady and she provided a mis leading information saying my rental due date was on the 7th day of the week but when I cross checked after dropping my keys to close the rental agreement the manager at the counter told I have 4 more days as per rental agreement due to the mis communication I took rental car with expensive price on the week endMis guided with wrong information on phone and there will be lot of waiting time to pick up the vehicles here always crowded and not happy with the serviceThey don’t even given options for the vehicles I asked for small sedan but they only given one option Nissan to pick it upIt doesn’t make any sense to me why I should drive what they given to me to drive instead of picking my own
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October 2023 by l little
Great customer service. Fast and efficient. Car wasn't up to par for sales person so he took it back and cleaned vehicle to.include vacuuming even on a rainy day. Very good!!I believe his name was Joshua (I'll look at the card and update later)
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September 2023 by sylvia caldwell
Courteous staff. Rental location excellent . Clean cars and in general, just a convenient avenue to renting. Thanks enterprise for your continued service to your customer's driving needs!!
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September 2023 by Melissa Sanders
The service was excellent and the rental car is up to date. Car very clean .I had and Toyota Rav 4. Excellent vehicle ? ?. Thank you ?.
