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October 2024 by Arturo Reyes Carrillo
They answered right away and arrived within the hour. Very reliable when nobody else wanted to help. I appreciate them very much and will share with friends and family
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October 2024 by Eboni Crenshaw
Excellent Service and extremely professional. They took great care with my Mercedes. Would absolutely use them again and recommend them highly.
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September 2024 by Adeyinka Ariyo
Very poor customer service .. please ask them about their rate before you let them pick up your car.. I was charged $217 for 2miles
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September 2024 by Leo Elias
The customer service was the best from the multiple places I called. They said it would take 20-35 mins to tow my car from where I was and although it took much longer (it took about an hour because of business issues), the service remained great. The person who came to pick up my car looked really really young but wow, he knew what he was doing. Props to him for all of his hard work.
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August 2024 by Michael Taylor
Our vehicle died and we were stuck in the left lane of the road.
I called Double J Towing and they said they would be here in 20 minutes, and they were! Usually that's a rarity in the towing industry. Collin our driver was very professional and careful in his actions on the road and also loading and unloading the vehicle at our destination. I will definitely call them in the future and recommend them to others!
Thanks again Double J Towing!
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April 2024 by Richando Micklewhite
Honest company that stood by their word. They were there on time and went the extra mile to help me. I recommend their services. Appreciate it!
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April 2024 by Britni
They are very unprofessional I called them to see where my car was located after my accident and was told that they only have a 21 day courtesy hold and after that the car will be “removed “ from their lot. I was never contacted and told that information, I asked if I could meet J at the lot to get my tags and was told that the owner “J “ instructed “J” not to give me the address to get my personal items out of my car. There is no physical address, there is no manager to speak to because he is supposedly out of town, there is no last names given and everyone’s name is J.
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February 2024 by Alex Owens
Called them late afternoon for towing after car broke down driver got to me within 20 to 25 minutes cant say enough good things about the driver he took his time driving to drop the vehicle really took care of the entire process
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November 2023 by Nina Cadney
Very professional, accommodating, and assisted with problem solving. Great experience and will definitely use company again. Felt comfortable and confident my vehicle would be transported safely and efficiently. Will be referring other people to the company.Service: Car towing
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September 2023 by Karen Hooker
Jay and his assistant arrived in a timely manner and were so great! Very accommodating and caring! Thanks guys!Service: Special vehicle towing
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September 2023 by Kingsley Pugh
These guys were a life saver. We were driving through town from NC to CT and broke down after midnight on a holiday weekend on 495.They met us at the car with a new battery and installed it. After running a test with his meter, he realized our alternator was bad. He arranged for a tow truck and gave me a card to reach him in the morning.On Sunday morning, he had a mechanic meet us at their shop and install the new alternator for us.Incredible service, fair pricing, and they went above and beyond to make sure we got back on the road safely. They even called later to make sure our drive was going okay.We couldn't be more grateful for the help these guys gave us.Five star!
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September 2023 by Briana Holloway
If I could give 0 stars, I would. I called and inquired about getting my car towed to a repair shop, and was told that it would take about 45 minutes to get to me. After an hour passed by, I called to follow up and was told they were stuck in traffic. After ANOTHER hour and a half passed by, I called again, several times, and no one answered or called me back. I would advise you to take your time and money to a business that communicates effectively, because the dishonesty and horrible customer service that I just experienced with Double J Towing & Transport is infuriating.
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July 2023 by Ariel Abellano
Jonathan was very skilled and helpful. He had to pull it out off a small garage. Great job ?? I recommend Double J Towing to everyone if you need towing services. 5 stars ⭐️Service: Special vehicle towing
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July 2023 by Dragana Petrovic
Jesus and his dad were extremely helpful when my car broke on the 4th of July afternoon 35 miles away from home. They were able to accommodate the four of us including a toddler and give us a safe ride home before the fireworks traffic. I am very grateful and sorry for not being able to tip more as I appreciate a lot hardworking and fair family run small businesses who genuinely strive to help people in trouble. Thanks a lot!
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July 2023 by Howard Choi
I would give ZERO stars if possible. The owner of this company, "J", employs dishonest business practices and I will be reporting him to the BBB.J originally quoted me $225 to have my disabled car towed to a local repair shop. I told him that I preferred to wait until morning so that I could speak to my insurance company about coverage. He stressed that as long as I had coverage, my insurance would "cover everything". So against my better judgement, I agreed to let him tow my car to his lot. What I didn't realize was that J was roping me into paying for two tows, one to his lot and then another from his lot to the repair shop. Then to boot, because he was out of the country for a few days, we couldn't get the details worked out with my insurance company and the car wasn't towed to the repair shop for 3 days. Long story short, I get a bill for $650. He was charging me for 2 tows @ $225 each, along with 4 days of storage @ $50/day.After paying the bill (what choice did I have?), I submitted the receipt to my insurance company who promptly rejected the claim stating that they only cover a single tow and don't cover any storage fees. This meant that they would only be reimbursing me for $225. So much for J's claim that my insurance company would "cover everything". When I called J back to discuss, he gave me nothing but attitude stating that I was being rude to him. I mean, what did he expect after blatantly lying to me and tricking me into paying for 2 tows?I will say this about J. While my experience with him was terrible, my couple of phone calls with his son, J Jr. were nothing but pleasant. J Jr. was respectful and polite and apologized several times on behalf of his father. I think pops should take some pointers from his son on how run a business IMHO.
