-
December 2023 by Jack V.
They keep you waiting hours on end without giving you an honest estimate of when they'll get done. Figure on being dropped off and having someone take you back later in the day.
-
September 2023 by Sunnie J.
I have been going to DARCARS Lanham Kia since I purchased my vehicle in 2016. I'm sad that this is my first review. Every time I come here, they are friendly, efficient, and they resolve my issue quickly. I've had recalls performed (for free of course) that I didn't know were due. My kids broke two of my seatbelts and I was getting the one in the back replaced (for free under warranty). The front one was not replaceable for free because I had to cut it when my daughter wrapped her leg up in it and I couldn't get her out any other way. They replaced the broken one in the front by mistake and did not charge me and they still replaced the one in the back for free. All of my rentals have been free because I purchased the extended warranty. They always give me a ride to Enterprise to get my rental and get me out in time to pick up my kids from school. They have not failed me yet. I will continue to come here for purchases, maintenance and repairs. Also, look out for specials. They can save you money as well!
-
June 2023 by Gregory W.
I took my 2015 Kia Sportage EX in for a recall on june 7th 2023 initaily it was for recall to replace a fuse that might cause a engine fire. When i got there they said there were additional computer recall updates that needed to be done. I said go ahead and do all the recall computer updates . They said it will take a couple of hours. I returned at 5 that day and they said the BCM update was not successful and they needed to order a new BCM or Body Control Module le. It is now june 28th and the part is still on order and I can not drive my car. I had to rent a car for work .They said they do not give loaner cars and it would take 40 to 60 days after the car was finally repaired before I could get reimbursment for the car rental. They should provide a loaner car if it takes more than 4 weeks to repair the car. I will never go back to that Kia dealer for any kind of service. I feel they should have warned me that if the BCM update failed they would have to back order the part before I let do anything. I would have said NO do not do the update!!!!!!!!!!!!
-
May 2023 by Bob S.
The people I dealt with were nice people but they were incapable of communicating with me about the status of the diagnosis and repair of an intermittent-multiple-warning-messages problem with my Niro EV. Endless waits on the telephone to talk to a person, only to be told the the "right" person was away, but no worries, they would "certainly" call me back that day (which never happened). Trying emails of inquiry was not effective, either, The people involved were not bad people, but the system in which they are operating at their dealiership is pretty much broken, in my view. I had to resort to driving 20 minutes and showing up in person to find out the status of my car (which I did twice), and after 10 days, they still did not have a diagnosis, so I asked for my car back (since the warning lights, while concerning, were not a problem that rendered my car unusable). They were to call me once they had guidance from the Kia "Techline" in California, but I never heard from them again. In their favor, they did not try to charge me for the experience, so I was not out any money. I eventually took my car to Beyer Kia in Falls Church, whose service people were way more communicative and diagnosed the problem in about 3 hours.
-
May 2023 by Elizabeth P.
I left feeling scammed by the Kia service department. They were not up front with costs, changed costs multiple times without giving me anything in writing. I have a prepaid maintenance contact from Kia and I was charged $150 for what should have been a free oil change and tire rotation. In addition I was charged $300 to diagnose (not repair) a wiper fluid hose on my 9 month old car. I will never use them again!
-
April 2023 by Max G.
I came here having already put a deposit down on a car from another dealer at MSRP, but the wait time was a little long. I saw that Darcars Lanham Kia had a pretty similar car for sale so I called to check it out just to see if they would match the offer. I told them on the phone I wouldnt pay above MSRP. They asked if they could sell it to me at MSRP would I come buy it today. So obviously I stopped in. When I got there they told me it would be $12000(?!) above MSRP. I told the salesman I would not even be considering it and was about to walk out. They kept roping me along making me think they would be able to get rid of that absurd mark-up. Throughout the process I repeatedly told them that I wouldnt be buying the car unless that $12000+ fee was gone (I already have one on hold for MSRP after all), and despite knowing this, they still keep making me feel like we might get something done. They run a hard check on my credit. They keep me and my family waiting for over an hour and a half and finally come back and say that we aren't going to get a deal done. Not to mention that they tried to lowball me on my trade in. $3000-5000 lower than other dealers, which I have in writing. This dealership is your classic, slimy car dealer trope. Stay away.
-
January 2023 by Foued L.
Marian was so professional and efficient thank you for scheduling my service so fast I do really appreciate it.
-
September 2022 by Hugh H.
On June 6th, I dropped off my car to have the transmission looked at. When I went to pick up my car later that day, I was told that the part was on backorder and that I had to leave my car until the work can be done. It has been 13 weeks!!! 13 weeks since I dropped off my car and I have yet to receive either a courtesy email or phone call regarding my car. This has to be a worst customer service that anyone could have.
-
May 2022 by Mel C.
So one of my family members purchased a vehicle from this location and it was the worse. The salesperson was not knowledgeable about the vehicle and it was a rush process. They also did not take the time to show and explain any details about the features in the vehicle. Also, they made them buy options on the vehicle because they said they were mandatory but that was false!! Because I went to another DARCARS and they said the packages were options. Not only that! She went to pick her licenses plates for her car and they couldn't even put them on for her. So please do your research on dealerships before purchasing a vehicle. Because not only is there a shortage of vehicles and the mark ups are Outrageous!! They are not honest and will take advantage.
-
May 2022 by Ben C.
Shady business that takes advantage of the consumer. This place tries to bait you in by hiding the prices of there new vehicles online... making you jump through a million hoops where they try as hard as they can to not tell you how much they are charging. They had a base model ford maverick eco boost listed on there website with (call for pricing and availability) so I called and I talked to a salesman who told me yes it's available and asked me to come in for a test drive. When I asked about the price he told me it was being sold for MSRP with your typical fees. When I inquired about these "typical" fees he told me it had a $8400 market adjustment fee. Imagine telling someone who lives an hour away that you are selling the car for MSRP and asking them to come in... only to hide the fact that it's marked up by $8400 and hiding that behind a "typical" fee. I will never do business with this dealer and I suggest you don't either.
-
April 2022 by Mike M.
Its the worst place to get your car checked. They have the worst customer service . I called 30times and no one answered They answered after 30 call and put me on hold for 25 minutes. Don't go there its the worst place I have been. They told me my car going to be ready the next day. Its been day 2 and they told me that they haven't check my car yet.
-
November 2021 by Sharon S.
Service department extremely helpful in finding the recall issue i was referring to not when other dealers were not able to and didn't try oversell or invent problems that weren't there. Otis and Carlos kept me informed and updated on progress could not have had a better experience free car wash at end was great bonus
-
May 2021 by Lawrence H.
Executive Summary: As nice as the people are, they're way short on thinking...and follow-through. I had to walk, walk, 5 miles to get my car back. Routine Check/Maintenance. I had an appointment. Other people were at the desk complaining. I should have paid attention. One guy stayed, after cutting loose of a manager. Another woman essentially said Foxtrot Tango November and left. They only have one, ONE, shuttle for both the Ford and KIA sides. When the driver took me home, he kept getting calls. They needed him back for more pick ups and drop-offs. Bad sign. They know, or should have an idea how many appointments they have. Figuring out, in advance, the travel requirements of customers should not be difficult. Changing oil/rotating tires/Cash Wash. It always takes them 2+ hours. What with COVID and the variants, sticking around was stupid. I figured they should be done by noon. So I call them at 2pm. My "Service Manager" was away from his desk. Was told I'd get a call back. You know I didn't. I call back at 3:30 pm. I get my Service Manager. Wonderful! He tells me the car "...[H]as been ready." News to me, but where is my pick up, I ask? "Oh, we don't have a driver available right now." And he had no clue when the driver would return. I jest I said, "Should I start walking now?" "Well, you know..." The joke was on my. 1 Hour, 30 minute walk. DARCARS, do better. Way better. At each step, when I left the service area, in the shuttle, each time I called, I was asked did I need a lift back. Each and every time I said yes. DARCARS, you should be embarrassed. DC Metro, buy your car and your service somewhere else.
-
April 2021 by Daniela E.
Our experience with DARCARS Kia of Lanham was extremely disappointing. Do not expect them to figure out anything that is wrong with your car because they will not go the extra effort. We arrived there at 2:00PM for a multi-point inspection and also told the Service Consultant we wanted the car checked out because we were having several issues. We received a call and the Service Consultant told us that the only thing wrong with our car was that the car needed an oil change, we stated that we were having issues with the battery and she stated that the battery was "medium" and said it was ok even though we had stated that the battery did not hold a charge for longer than a few hours and then needed to be jumped. While, on the phone with her we told her that we knew we needed new tires, the car was shifting to the right side and the steering wheel was loose. She said she would talk to the technician. We arrived back to DARCARS, and this time her male counterpart helped us in which he read a post-it note on the documentation (which his coworker had put there from our phone call) and told us that "the car was shifting to the right, the steering wheel was loose and the battery needed to be replaced" when we told him that is everything we told his co-worker on the phone he then proceeded to say that for those issues we would need to request a diagnostic, there was nothing they could do with those issues without the diagnostic and that it would be around $250. At this point, we had already been waiting for 2.5 hours with nothing at all getting done to our car but a multipoint inspection which we know from previous encounters at other dealerships does not take longer than 30-45 minutes. He went through the multi-point inspection and on the sheet the oil change portion stated that we did not need an oil change although he had just told us that the oil was "dirty". We spent over 3 hours here just to have an inaccurate multipoint inspection, after stating that we had real issues with our vehicle. This was a complete waste of time for us with no results being produced. While we were there we also observed multiple employees sitting around, talking on their cell phones and not being professional at all.
-
December 2020 by Jeff E.
Buyer Beware. It started out as a test drive of a K5. The car had no gas and the fuel light was on. So the test drive was very short. Getting back to the dealership they gave me a quote that I would not even consider. I started to leave and they asked if they could give me an estimate on my car. Even though I wasn't trading it in I was curious. When they came back with the quote I asked for my keys. They told me they had forgotten them next door. It all went down hill from there. I waited 35 mins. Then they walked up not with my keys but with another quote. I told them no. I waited 45 more mins and walked up and asked for my keys. He said he knew where they were. Then started on all the sales pitches. Finally after 20 mins of that, I agreed. They gave me a paper to check credit I filled it out slow getting up multiple times. Let me get to the chase, After 3 1/2 and signing the papers they gave me my keys back, without asking for them. The next day I took the car back and they told me "They did nothing wrong I should have called the cops to get my keys back. HUUUUMMM.
