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August 2023 by Ty-Rae J.
My car has been there for more than a month past the time for geico to cover my rental. Don't sign up for alerts because you will not get any. They're full of excuses. Kelly told me they couldn't reach me bc my phone couldn't receive messages??? No answer when I asked "why didn't ya'll call me then". The whole month I never received updates on my car. Kelly also left me on hold after I called to express my concerns to the manager. I don't think she ever spoke to the manager. This ordeal was beyond frustrating. Save yourself the headache.
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May 2023 by Kristopher H.
The service center is absolutely terrible. Their customer service is horrible, most of the staff is rude and unable to communicate basic information. I came in for a fuse issue and somehow they ended up damaging my AC hose. It took them months to figure out what the problem was, or even effectively communicate the solution to the AC hose, they never came up with a solution because the part was on back order. Had I not constantly followed up I don't think anything would've been communicated to me. Overtime, the same issue with the fuses happened again and when I took it elsewhere, they found that the service center at darcars put fuses in the wrong place. They seem to do more damage than fix anything. Highly suggest staying away!! If I could give them no stars I would cuz thats what they deserve.
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April 2023 by Carlton Brigham
I came in with wobbling and vibration that would normlly require tire balance. When that didn't fix the problem a front end alignment was done. Again the problem persisted. Service Advisor Joyce, who was excellent and persistent to fine the issue, personally driving the car to get a feel for the problem. After replacing the front L/R wheel axles, my car feels brand new. Thank you.Services: Tires
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April 2023 by Jae- Cee
Los mecánicos aquí te roban el dinero.Solo tenía un problema y ahora resulta cuando lo recojo tiene las luz prendida (check engine) y mi carro estaba en buenas condiciones.No sé que hicieron esa bola de gueyes pero NO recomiendo este lugar.Me arruinaron mi carro.Took my car to get fixed here at this location only one thing needed to be fixed (cause another mechanic checked it and made sure it was just that one issue it had) and I picked it up and received the car with now a check engine light...now Im told that it has another issue...What did the "Mechanic's" at Ford service do to my vehicle??Is this how they get money??Fix one thing and tamper with other things on the vehicle so you guys have more work on your hands??I do not recommend this place.Go to your trusted mechanic's.I should have done that in the first place.
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October 2022 by Tucker Biffel
After spending 4 hours here they told me they don’t have the tire I need. Why wasn’t this information relayed to me when I made the appointment 10 days ago or before I wasted half my day? This wasn’t my first horrible experience here, but it surely will be my last. They will never see a single cent of business from me ever again.
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September 2022 by Hugh H.
I bought a Ford Fiesta in 2011. Loved the car. Then I traded it in for a Ford Focus in 2017. On June 6, 2022 I dropped off my Focus for transmission repairs. When I went to pick it up I was told that they were waiting for a part that was on backorder. It has been 16 weeks and I have received one courtesy phone call (on Sept 7th). During that call I was promised to receive a bi-weekly update. Yeah, right. When I finally get my car back, maybe this year, I will never/ever take my car here for service. This is why I give this one star and that is being generous.
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October 2021 by Jose Mauricio Torres
They serve well
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January 2021 by Thomas R.
Liars!I called regarding a new vehicle. The nice lady said it was available. I told her I would be there in 45 minutes. Mind you, a 45 minute drive!When I got here, all of a sudden the truck is not available. "It is in the body shop."Save yourself the time. Look elsewhere! Liars!!
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December 2020 by J J.
Regarding the SERVICE department. I've been coming to Darcars for a very long time and over the years service has been up and down. I've always requested technician Andrew because there is no better mechanic. The issue has usually been within the service department. Well that has changed since Stephanie Crain (service advisor) began working there. Her talent for excellent customer service is exactly what I hope for from Ford and she always follows up with me when I bring my vehicle in for service. It's a winning team with the new manager Mike. I highly recommend asking for Stephanie Crain when you make an appointment and Andrew to be your technician.
