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September 2024 by Joseph Ockiya
inabilty of the store to coordinate with the insurance company to determine the current status of the vehicle.I dont understand why it could take a month to repair a front bumper .
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August 2024 by Stephanie Bovell
If I could leave zero stars I would. This shop was unprofessional, did not communicate with me as the consumer and lacked integrity. I would not recommend anyone using this repair shop.
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July 2024 by Gonzalo Pitpit
Great customer service! Shout out to Joyce and Yuri! Thank you!
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July 2024 by Iris Hazzard
I am a 67 year old Black Senior woman who was mistreated and violated by Darcar Collision. And I believe I would have been treated differently had I been a man My experience with DarCar Collisions was horrible. I don’t want to give them one star to be honest. The Rep did not keep me informed and I had to keep calling him only for him to laugh and say I thought I called you. Your paperwork just crossed my desk. I told him Hertz was calling me to charge my Debit Card because Geico rental was up. He then called and said my car was ready and getting detailed. I could come that day. Later someone called and said my engine light was on and need to be repaired and I said there’s nothing wrong with my car no engine light was on. I went and picked up my car and they stole my phone hanger and leather gear shift cover and my cover out of back of trunk. They are Crooks!!! Please do not use DarCar Collision in Lanham Maryland if Black Lives Matters!!! I feel violated every time I get into my car and it’s a horrible feeling.
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June 2024 by Patricia Durning
The service here is first rate. The receptionist is warm, professional and patient. If you want personal service, do here.
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June 2024 by Jesse Jackson
Easily the best service I've ever had from a car repair shop
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May 2024 by Yolonda Skerrett
KUDOS/Shout Out to GEICO Auto Express and Team!!
You ALL have been Awesome.
Top notch service for start to finish. Ms. Joyce was such a pleasure to work with and a sweetheart! To the Adjuster and ALL the Auto Body Technicians you guys are Fantastic experts! Job Well Done!
Happy Customer!!
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April 2024 by Mazdak and Dina Merrikh
I hate having to go but glad I have them to go to
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January 2024 by Infamous48
They took something out of my vehicle
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December 2023 by Jae Dee
I accidentally hit my side mirror while backing out. Every other part of my car was fine except for the side mirror. I was referred to this body shop by Geico. At first, I was impressed by them, but during the wait for my vehicle repair, I was disappointed. Every time they told me my car would be ready to go, it wasn’t. I waited two weeks for my side mirror to be delivered and they provided me with no voluntary updates. Every time I got an update on my vehicle, I was the one calling them. I felt like a bother. They claim they were texting me with updates , but I received nothing from them. This place needs better communication. Also when I finally got the chance to pick up my vehicle after the repair, they told me they were “closed”. It was 5:20 and they close at 6 pm according to Google. Although they still brought me my car, I didn’t appreciate the attitude of the staff. The woman at the front desk is nice, (joyce) . However, some people need to check their attitude.
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October 2023 by Renee McCracken
Ms. Joyce and Miranda my claims adjuster are excellent. I appreciate them for being so nice and helpful to me when I dropped my car off to be repaired. Ms. Joyce is the absolute sweetest when assisting customers.Services: Tires
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September 2023 by Lola Onibiyo
LESSON LEARNED. DO NOT TAKE YOUR CARS FOR REPAIRS THERE!!No communication whatsoever from DarCars about progress of my repair. Cosmetic repair was estimated to take 2 weeks and I’m 5 weeks in still no car. I completely understand delays could occur but it’s the bad customer service for me.With my insurance company only covering my rental for a month (4 weeks). I have no car or rental to use during this time and DarCars don’t seem to care nor find a temporary solution for me.My car is fully drivable and repair was purely cosmetic. A suitable solution is if DarCars could not give me a loaner post insurance rental car coverage, they can at least put my car together while they wait on new parts they kept ordering in batches. Clearly they don’t want to incur any cost for themselves.Any update I got was from me calling them. Their employees are so non-chalant on the phone, do not care about customers, and have an attitude of “your car will be ready whenever it is ready”.Moral of the story is so not to take your vehicles to Geico acclaimed independent repair shop especially if you drive a luxury car. Go to your dealer cos Land Rover will never leave me hanging with no car while my car is getting fixed.
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August 2023 by Ty-Rae Jackson
My car has been there for more than a month past the time for geico to cover my rental. Don’t sign up for alerts because you will not get any. They’re full of excuses. Kelly told me they couldn’t reach me bc my phone couldn’t receive messages??? No answer when I asked “why didn’t ya’ll call me then”. The whole month I never received updates on my car. Kelly also left me on hold after I called to express my concerns to the manager. I don’t think she ever spoke to the manager. This ordeal was beyond frustrating. Save yourself the headache.Services: Tires
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July 2023 by viajante
This center ordered wrong part and never let you know about that. It was like my car is stolen by them. It took over 2 months to fix the car. Do not come here. Worst experience I ever had.Service: Body & Trim
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April 2023 by Jason Scofi
Everyone in here was so great and pleasant to work with! Their communication was also great and professional. Prices were competitive. I will definitely return
