Comcast

Most Recent Comments

• July 2024 by Cierra Harris
  Relocated. Do not come to this location
• November 2023 by Couchman Sports
  I returned a old cable box and in 2 minutes I was done.
• October 2023 by Brian Freeman
  Wow worst customer service experience ever. And I’m using the word service to give you an idea of what I was expecting. The geniuses at comcast thought that it might be a good idea to eliminate all customer service calls. And have you test or direct message every concern. Well what about when you have an issue that’s difficult to explain. Well here’s a tip tell them you want to cancel service you’ll be speaking to the president of the company if necessary
• July 2023 by Luke Lucas
  My Comcast tech today was the best Comcast tech that has ever done work for me. Mr. Arthur S. I have never had a tech take his time and show and explain to me the equipment and product like he did. Mr Arthur was very detail and extremely friendly. He did an installation at my house today. He took his time doing the work, didn’t rush and made everything he did look neat. He even went above and beyond. I have a wasp and bee problem on my house and he took the time to spray the wasp and seal the holes they created. If I could give more stars on this review I would. This definitely proves that there are people that still give excellent customer service along with their work. Thank you Mr. Arthur S for a job well done. Comcast is lucky to have an amazing employee like you.
• August 2017 by DeAndre L.
  I was a loyal customer of Comcast for over 3 years. The service itself was alright, but their customer service is terrible. Whenever I would need to speak with a representative about anything i would spend at least a hour on the phone. They are the worst at solving problems, after my contract was over I was told i would receive a refund check in the mail. its been almost 6 months and i have yet to receive my money, I will never use their service again and i wouldn't recommend it to anyone.
• June 2017 by J Mac M.
  Worst internet service ever. Randomly goes down for hours a time with no explanation. Service center rarely answers their phone.
• June 2017 by Juanita H.
  I've been calling Comcast since last week trying to cancel a new installation and was given the runaround to call different phone numbers. I've called customer service and was told that I went through a third party so if I want to cancel it (the install) would not go through. I'm assuming that was a lie as they've already inquired about my credit (I get alerts). For two days I've called every phone number given and even though I had a confirmation number and install date everyone claimed they had no record. I've called the install department, customer service and the initial Comcast Residential number and have gotten the same response each and every time.
• January 2017 by Dan C.
  Worst costumer service! One guy tell you one thing - the other says "no its cannot be". The employees are rude and not nice! Verizon here I come! This company not gonna get my business and I will do all in my power to transfer my friends and family from this S*** company
• October 2016 by Sherah I.
  I had the worst experience ever with Comcast/Xfinity and I DIDN'T EVEN HAVE SERVICE YET!!!! Please go with another internet service provider, if not, you will experience incompetent customer service representatives. I signed up for internet online with the self installation so I wouldn't have to wait on a technician to come. On Friday Oct. 28th I get to the comcast customers service center to pick up my modem and self installation kit and I advised the rep that I needed to change my address. You would think changing the address would be a simple task but apparently not. So the representative had to cancel the order, in order to select my new apartment number, in the same apartment complex. So after the order was cancelled she couldn't locate my apartment number, after finally finding my address in the system, I am informed that I can not get the same rate I had on my first order because that was an internet special. But the rep also advised to call customer service or get online to place the order again to get the same rate. So I get back online and chat with a representative but the rep can't find my address yet again!!! So I call customer service and they can't locate my apartment. Once they finally find my apartment and we are about to place the order, I am told that I have to wait up to 24 hours for a call back to discuss if I want self installation or a tech to come out. I again advise the rep that I am at the store and I can pick up the modem so there is no need for a call! But again I am told I have to wait for a callback....... so instead of waiting I go back into the store and just sign up for Internet at a higher rate so I can do my own installation. Of course I get home and the modem isn't working, I call customer service and they say it must be the outside line so they will have to to send A TECH! !!! The earliest appointment they have is 11/4 Thursday which is too late for me, I needed the Internet that same day so I advised the rep to cancel my order and I will go with another provider but miraculous there happens to be a tech that can come out Monday 10/31.... so I ask if the tech can come around 7:00pm since I will be home. I am told the tech can come between 5:00-7:00 but that a note to come at 7:00 was put in the system. On Sunday Oct. 30, I get an automated reminder call that my appointment will be between 3:00pm-5:00pm.... yes you read that correctly the message said 3:00-5:00 NOT 5:00-7:00PM!!!!!! So I work from home Monday so that I don't miss the appointment but I wanted to see if the tech could come earlier. So I chat with Comcast and I got transferred 4 DIFFERENT TIMES only to be told my appointment time was locked in and could not be changed! At this point I am boiling hot, like really heated. So around 3:45, I get a call from a 1866 number and I answer but the line is hung up on the other end. At 4:45, I call to see where the tech is and the rep tells me the tech tried calling me to reschedule.... Really!!!! REALLY!!!!!!!! So I am beyond pissed and I tell the rep I want to cancel my order and close my account so she transfers me to the customer solutions team to close the account and the rep attempts to be sarcastic when I am telling him all of the issues I had been having with customer service from comcast but I shut the sarcasm down real quick! Definitely a sign that I should never get services through comcast. Their customer service is outrageous and I take it as a blessing that I didn't get my internet service set up! And I DO NOT GIVE ANY STARS but zero stars was not an option.
• May 2016 by K M.
  LATRICIA AND ADRIAN BROWNE were the best...they handled all of needs quickly and professionally...very good customer service
• February 2016 by paula T.
  No line. Returned equipment. Some difficulty finding the information because it was a work account. Very helpful. Took about 10 mins.
• January 2016 by Nikki B.
  Adrian at the Comcast Service Center in Lanham was awesome!!!!!! First off, he let me in after they had locked the doors for the evening when our lovely Blizzard 2016 was beginning to hit. I just moved into my new apartment the day before and came to pick up my install kit that Friday after work. How awful would it have been to be snowed in without service! Secondly, he provided great customer service! I was in and out of there in what felt like 5minutes or less. Thanks for making sure I had entertainment while begin snowed in!
• October 2015 by Jairo P.
  So I move two weeks ago and I was having direct tv and for some reason they couldn't install it at my new place , I call Comcast like a week ago and they haven't show up so I call and wait on the phone like for 10 minutes and after all that a fucking bitch answer the phone and hang up on me , this company don't care about customer service so if any one read this please stay away of this company and about me all I have to say is you can take ur service and stick right in your butt assholes !!!
• September 2015 by Chasity B.
  DO NOT SIGN UP FOR THIS SERVICE.. THEIR CUSTOMER SERVICE IS HORRIBLE!!!! I have now been out of service for 2 weeks and they have not once tried to accommodate their lack of production. I have had this service for over a year now and I have not had 1 good encounter.
• September 2014 by Mona H.
  Hour and a half wait just to return equipment for a horrid service. Save your time and just return it via mail. Decided to try out Xfinity because our Fios contract was up and the contract price was up as well and we couldn't get any deals. Ended up canceling Xfinity within two weeks and immediately hooked Fios back up. If it comes down to picking Comcast over Verizon due to costs, I strongly urge you to cut back on other areas instead because Comcast is impressively infuriating and will cause your blood to boil in ways you didn't think possible.