Avis Car Rental in Lanham is part of a well-known and trusted global brand recognized for customer loyalty. Customers often find the staff to be very friendly, professional, and pleasant, making the rental process smooth and enjoyable. Many reviews highlight the positive attitude and helpfulness of employees, with some mentioning specific staff members who provide exceptional customer service. The location is praised for clean, ready-to-go cars and quick, efficient service, often taking only 10-15 minutes for pickup and drop-off. The staff's professionalism and friendliness contribute to a positive experience. However, some concerns are raised about the condition of the cars, which are sometimes not properly maintained, with windows and mirrors often dirty, affecting visibility. There are occasional staffing shortages, leading to delays, as the same person handles both customer service and car cleaning. Overall, customers appreciate the affordability and high-quality service, especially from dedicated staff members, and express willingness to rent again from this location.
The staff was friendly and the customer service was impeccable
July 2024
I had the pleasure of picking up my rental with Mrs. Fransiel. She was absolutely amazing. Her professional mannerisms and helpfulness alone makes me want to return. Drop off experience with the other young lady took excellent care of me as well. Complete satisfaction!
November 2023
Very professional and kind staff. Thank you so much for the top notch customer service!
