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March 2022 by Alexia Carpenter
ZERO STARS BUT HAD TO MARK 1 OR POST BUTTON WON'T LIGHT UP.If you're referred here ask to be sent somewhere else. This facility was sent to me through QTC which sets appoints for VA Benefit purposes. My appointment was in Nov 2021 and my results have yet to be sent to the VA, reflecting as if I missed the appointment which was actually done in the facility in Landover MD. I will be letting QTC and the VA know that Rest Assured Sleep Disorder is definitely not worthy of providing any service to the Military on Activity duty or Retired/Retiring. Non Military affiliated persons need be extra cautious.
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December 2021 by Google user
Unfortunately, my experience was quite unpleasant.. I arrived at my scheduled time and called per the instructions. There was no answer. Of course, I called again and still no answer. Long story short, the tech had an emergency and the manager was unable to come to perform the study. However, She promised me a $40 gift card for my inconvenience and a return call the following day to reschedule\\nNo one called to reschedule. After numerous attempts, two weeks later, I arrived to collect the gift card and it was only $25 presented by the receptionist in a bonnet and sportswear.\\nVery unprofessional and unreliable service by this institution!
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November 2021 by TA Jointski
Absolutely terrible service, horrendous facilities, go at your risk!
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June 2021 by Al Blackwill
Unfortunately, my experience was quite unpleasant.. I arrived at my scheduled time and called per the instructions. There was no answer. Of course, I called again and still no answer. Long story short, the tech had an emergency and the manager was unable to come to perform the study. However, She promised me a $40 gift card for my inconvenience and a return call the following day to rescheduleNo one called to reschedule. After numerous attempts, two weeks later, I arrived to collect the gift card and it was only $25 presented by the receptionist in a bonnet and sportswear.Very unprofessional and unreliable service by this institution!
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January 2021 by Nicole Wright
A lot has changed apparently from all these 5 stars I'm seeing regarding this facility. The place is old and rundown. The lady (who was nice) was late. There was always some excuse as to why the machines don't work, or no tv in the room,, or no tissue paper in the bathroom.NOTHING, (including the sleep study machine) works! The building doors are left open, and there is no security. I honestly had a really hard time sleeping under these conditions. ---- Two weeks after my sleep study, I HAD TO CALL them to check on the status of my sleep study, considering my doctor's office hadn't gotten any results. Only to find out that my results came back inconclusive, because them old borrowed machines don't work!!!!!!!!!
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January 2021 by Michael Coles
Showed up after driving from Columbia Maryland at 11pm. No one was there threw rocks at the window and still no answer. Called on office and cell phone still no answer waiting 2hrs freezing in the November cold. And still no answer 11-2am freezing. Next day they called saying stuck with children, come back again then I wait and got a call saying come to the other location so I did and waited again. She arrived with a child so I contained my language. After getting probes and to sleep the machine caused me nosebleeds both nostrils. Finally sleep again after clean up and told at 4am study is completed and I have many apneas. I never stopped breathing and never choked and was told 4hrs of testing was required. We didn't do 4hrs of sleep study. But since it was a compliance issue she won. I asked another opinion at a hospital when they reopen from covid 19. But I digress being told her finding had merit. They're just pushing machines.
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January 2021 by Melissa Lynch
If i could put ZERO stars I would, my husband did sleep study through them-drove hour there and back twice to drop off and pick up. This was back in the beginning of August. They called to tell him that he needs to get the machine but literally radio silence since then, they do not pick up the phone nor respond to requests via fax. DO NOT GO HERE unless you want to waste time and money. PS I hate leaving negative reviews .
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August 2019 by Ron Quinter
Showed up for my appointment , a 3 hr drive, and no one was there. Could not get a hold of anyone. Can not use the call box on side of building because they are not listed. Worse care ever. Calling the service that arranged the appointment with them and demanding to go somewhere else. Would not recommend using a company that treats you like I was treated. Wish I could score them with negative stars
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August 2019 by zachary wilkerson
Wow!!!!! My whole experience was awesome! They got me in on the same day AND worked diligently to ensure that my timeline was kept. I needed my sleep study to be read in my a few days; while it was challenging, Ms. Jude and her team made it happen. I would recommend Rest assured to anyone who needs quick and efficient sleep disorder diagnosis and treatment.
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August 2019 by Donte Waters
The service was exceptional! The ladies they are very professional and gave me everything that I needed to maintain my CDL license. I would recommend that facility to anyone who needs the sleep study very professional and I will give them a five star.
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August 2019 by Xavier Myers
The staff is awesome very kind and courteous. They really do their best for their clients. They may have probably extended my life so to them im thankful.
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August 2019 by Michael Joyner
Rest Assured Sleep center, to me is a wonderful to get your sleep study done the staff here are wonderful &very helpful kindI would recommend anyone who need a sleep study done to come here.
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August 2019 by Nicole Martin
I was referred for a sleep study from my primary doctor went for not one but two sleep studies to be told that I did indeed have sleep apnea. Ok so I was informed at my follow up appointment that they would send a pre-authorization to my insurance for coverage,no problem I reminded them that I had two insurances. Two weeks go by no call three weeks go by no call so i called them they don't answer voice mail is full,SMH JUST HORRIBLE. So after some time i call back they informed me that one of my insurance plans applied payment to my deductible no payment they wanted me to pay them $800 for the machine, i was like so what about my secondary insurance the lady was like oh you have two insurances UMMM YES. So we'll send it to them. So i called the secondary insurance after being told they will not cover the machine to be told they never sent any claims or pre authorization to them at all. So not that they have been very unprofessional unorganized poor customer service THEY ARE LIARS AS WELL. PLEASE DO NOT GO HERE FIND ANOTHER SLEEP STUDY LOCATION. At this point I don't even really know if i have sleep apnea, once a liar to me always a liar. Headed for a second opinion.
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November 2018 by Tabanga Long
They most certainly go out of their way to help I would recommend this place to each and every one and has sleep disorder or questions they went above and beyond to help me I think that's so much many blessings
