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“Angel went out of her way to help me, she was so nice. It was late and I’m pretty sure she was ready to go but she never displayed it and made calls just to help me out at closing time. It’s very refreshing to see good customer service. Keep it up Angel. I will come back to this location again.”
“I needed an eSIM for monthly internet traffic, I went to the T-Mobile store in Washington at 726 7th St, met James, who helped me set up the e-sim and was very professional and kind. I really appreciated it. Thanks”
“I have been in the T-Mobile store located on Market Street in Northeast DC for years, either to try to purchase a phone or because there was some glitch. In my cell phone I just have to make a special mention about. One of your employees Greg Julián, who on several occasions has gone above and beyond in assisting me with whatever issues I have with my phone. I appreciate his knowledge, his professionalism his patience and his overall wonderful attitude is just great.
Kudos to Greg!! Thank you.”
“Excellent customers service. Not a long wait time. Was in and out in under 15 mins. Needed a new Sim card for my new phone. Everything was set up in the store. Excellent pricing.”
“Mr. Joe is the man, he gave good deal on new number case, unlimited plan new phone for $100. They are very nice, I love to my business with them. Best store in my neighborhood.”
10:30AM - 7PM
3720 Georgia Ave NW, Washington
Internet Service Providers
“Excellent Costumer service. Yeni thanks for you help,you make a great job in this place you are very friendly and help like 3 people the same time. Last week I transfer my service from metro to boost mobile and she give me a very good deal . I recommend 100%..”
“Had a wonderful experience at T-mobile on 14th. Chance (hope i spelled right) was very knowledgeable about T-mobile services and was extremely helpful and patient solving our issue. Had to switch to other provider for now, but will definitely coming back to T-mobile soon because of ur amazing customer experience!”
“Maria crushed it! She helped my mother port her number over to T Mobile after her previous carrier was doing a disservice to her. Maria was patient, poised and extremely helpful. Thank you!”
“This was my 1st time at this location. I received excellent customer service from the time I walked in the door. Everyone was very friendly, helpful, and professional. I went to get a new box, and the representative even went over my bill with me, and I was able to save money on my bill. I left a happy customer.”
“This review is for the store and not Comcast and no I'm not dissatisfied with Comcast but my experience at the store was above and beyond considering the amount of misinformation I received from Comcast over the phone. The young lady was not only knowledgeable about what I needed she probably should have been the first person I contacted as it would have saved me an entire day of being misinformed. I don't even live in this area so I may not have reason to return but I may find an excuse simply because of the excellent service.”
“Came in due to an issue with my phone, and with Mercedes' help I was able to get a sweet deal on a new phone and watch! Great atmosphere in this store and alot of team work. You don't see much of that at other locations. I will be returning to this store for future needs!”
“Hey , came to T-Mobile for questions and Amari went out her way to help me understand the additional features like Apple TV and next flex . I ended up getting home internet and I am really happy . The manager Kristin was great too helping me with my account . Best T-Mobile ?”
“I know, it's a Verizon store, so if you're coming here it's probably because you have some phone or account issues to deal with...I had to come because my phone fell in a pool and I needed to get a new one and try to trade in the old (pool) one. I thought it would be a meh experience and that I would probably get nothing for the old phone, but an employee named Gavin walked me through everything, got me set up with a new iPhone, and even got me trade-in credit for the old phone! Thanks Gavin for helping me out and making my experience a good one.”
“Came in for a billing issue, and the manager was very understanding. Emmy took care of fixing my account and hooked me up with a free tablet. silver spring T-Mobile is where it’s at! Definitely coming back.”
“Ross is amazing! Was very impressed with his customer service today when I went in to get my phone replaced. He went above and beyond to ensure I got the best deal.”
“Today I switched my phone carrier to T-Mobile. I decided to go to this location since it’s close. I got there as soon as it opened and there was already a line. Two employees, Wilson (store manager) and Tyron helped me. I was in a time crunch but these two gentleman were willing to help me. What impressed me most about Tyrone was his diligence and willingness to go the extra mile when porting one of my numbers had an issue. He was determined to get it done so I wouldn’t have to come back. Eventually, I did have to come back because the issue could not be resolved before I had to leave.
While waiting, this store got extremely packed. Both Wilson and Tyrone made sure to greet each customer and get them signed in all while making sure the customers in front of them were serviced. Even though people were getting frustrated they continued to work diligently to help each customer. Since I had to leave, Wilson insured me that he would be there when I came back.
I returned and was helped by Jason since both were on lunch. Jason gave exceptional service. When Wilson returned, he remembered and brought Jason up to speed. Jason made sure our last number was ported. He even made sure to put the screen protectors on our phones and deal with another service provider with patience.
To be helped by 3 individuals and watch how all of the employees cared about their customers made me feel that our decision to switch to T-Mobile was a great one ??.
To watch Wilson navigate between Spanish speaking customers, English speaking customers, older people and younger people and his employees with fluidity was remarkable. He had the ability to relate to each subgroup. It was obvious he cared about his customers and his people. I could write more but I’ll end with this: customer service today was on point.”
“Went in for an upgrade and dealt with DJ. He is a very knowledgeable employee who made the whole process very quick & seamless. I was in & out and back on my way very quickly!”
“✨ I have been with Verizon for over 25+ years. All I needed is always at this store. I have had no problems. I'm about to see them today. Have a Safe and Blessed day ?”
“Today my husband and I had the pleasure to work with Cory. He was very professional and patient. He was very knowledgeable when i asked questions regarding my upgrade. I will definitely visit this location again to work with him. Kudos to you Cory, keep up the good work.”
“I have just been sent to this company and so far everything is fine but especially the attention of the cabañero Alberto, he is very kind and professional in his work, excellent blesser and kind to his clients.”
8:00 AM - 7:00 PM
9609 Annapolis Rd, Lanham
Internet Service Providers
“My Comcast tech today was the best Comcast tech that has ever done work for me. Mr. Arthur S. I have never had a tech take his time and show and explain to me the equipment and product like he did. Mr Arthur was very detail and extremely friendly. He did an installation at my house today. He took his time doing the work, didn’t rush and made everything he did look neat. He even went above and beyond. I have a wasp and bee problem on my house and he took the time to spray the wasp and seal the holes they created. If I could give more stars on this review I would. This definitely proves that there are people that still give excellent customer service along with their work. Thank you Mr. Arthur S for a job well done. Comcast is lucky to have an amazing employee like you.”
“My phone stopped working today so I walked over to this store. They upgraded me to an eSIM and had me back out the door in only 15 minutes - super fast and friendly service!! Thanks, Christian”
“(Translated by Google) Thanks for your attention because it has gotten me out of a worry now I can be more calm.(Original)Gracias por la atención porque me ha sacado de una preocupación ahora podre estar más tranquilo.”
“A pretty helpful store with very friendly associate assistance. Sometimes lines can be long but credit it to the convenience and work that is really done so that you walk out a happy customer!”
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“My fiancé and I moved to the United States recently and we had to setup our phones from scratch but Jen who helped us was incredibly patient and helpful and made the whole experience great!”