-
October 2023 by Albert Williams
I'm writing this review to express my immense disappointment with this car wash service. I believe it is important for potential customers to be aware of the issues I've encountered, as I don't want others to have the same negative experience.Firstly, I paid for a service that wasn't properly delivered. I specifically requested for my mats to be cleaned, but to my surprise, they were left untouched. This not only reflects a lack of attention to detail but also a disregard for customer requests and satisfaction.Secondly, I noticed that the cleaning crew seemed to prioritize customers who had paid for the tire cleaning service. This left me feeling neglected and undervalued. Everyone should receive equal attention and service, regardless of what they've paid for.Moreover, the place lacks effective management, which was evident when a vehicle accident happened on the premises. The management failed to take responsibility or handle the situation appropriately, which further demonstrates their lack of professionalism and accountability.The organization of the facility is chaotic. The logistics of exiting are poorly planned and confusing, which not only causes inconvenience but could potentially lead to accidents, as experienced by others today.I decided to give this place a second chance, hoping my initial negative experience was an outlier. However, the same issues persisted, leaving me no choice but to not return. I believe that a business should value its customers and deliver the services it promises. Unfortunately, this car wash fails on both counts.
-
October 2023 by Sisi Toyin
If I could give it zero stars i would. I paid $47 for exterior and interior cleaning only to see a not so clean car. I had to remind the ladies to clean obviously dirty spots and she did it so reluctantly and angrily, and when the car was ready, she just gave me a rude response "Ready". I'm obviously not coming back here again.
-
September 2023 by Oscar C
Not the best could be better . First time at the car wash and I noticed several other customers complaining while I waited. Mostly about the cars sitting in the sun and drying off before anyone wiped them down.
-
August 2023 by Ann Farrow
Windows left with streaks and cloudiness, inside of car smelt like the rags they used, musty. Outside the car still had dirty spots. Around the license plate dirty. And when I asked the lady to clean it, her her own way, said it was done. I called the office and the guy hung up. I called back and they never answered. Never again!!!!!
-
August 2023 by Jenny Ramirez
I wasted $40 for a not so cleaned car today 7.28.23. My interior was still pretty dirty. Don’t waste your money.Services: Auto detailing
-
June 2023 by Tracie Moore
We pay a monthly fee. Most time the service is fast and we are pretty satisfied. however the last few times here the women rushed and didn’t clean my windows at all.Please take your time and give good service. Also they need to pick up the trash in the area, it’s not a good look for the business. How you in business of cleaning cars and your business outside is not kept.
-
June 2023 by Sonal arsh
Very poor service.1. Spent $40 on so called ultimate wash, forget about interior even exterior was not cleaned properly.2. When asked them to clean, the answer was we don’t do rubber or plastic parts of the car.3. They said they will wax the exterior but there was no wax application at all.4. Won’t clean the dashboard and wheels properly.Their car wash equipments are outdated and employees don’t have any intention to listen/satisfy the customers.
-
May 2023 by Jonathan Bell
For a wash and detailing service for a car that definitely needed a good clean, I'm really happy with the service I got! Well worth the price I paid.I will note if you're looking for a premium detailing, you may want to consider a different location, as I still had small spots and places where the cleaning could have been a bit more thorough. However, I paid a bargain price and got a great clean!Would love to see some seating added outdoors, given how much business comes through here.
-
April 2023 by Debbie Davey
Been using this place for years. Good service and a very clean car!I always like to have the dashboard and inside windshield cleaned.Worth the extra few dollars
-
April 2023 by Richard Mahaffey
Wow!! I've been going to this location for a detailed car wash for over 20yrs.they do good work if you pay a Lil extra. It depends on individual who's getting their car done I like my inside done very well they do okay for just the regular amount u pay but if you pay more or tip well you'll be satisfied... p.s mind you be very observant to the workers and you'll notice them around certain cars high tippers get all of the attention to there vehicle. And regular folks that can't afford to give a tip don't even get their vehicle dried off ?
-
March 2023 by David Fritsche
One of the worse car wash. 36$ for an ultimate wash. I don’t mind paying that money but guys common. Carpets are still dirty even after they “vacuumed “ they didn’t remove the carpets so no wonder why. Side panels, rims, nothing is properly clean. A grave rain storm washes cars better than this place.Services: Vacuuming
-
March 2023 by kriste Ortega
Took my car to wash today Friday, 17.2023. Paid $40 to get it washed and it seemed like no one had clean it. Very bad!! Definitely would not recommend going here. Better pricing in other places and well washed. Very disappointed to this place!!!Services: Auto detailing
-
February 2023 by Flor Wornum
I have been coming to this car wash for years but apparently they are slacking now. Everything is rushed now and they aren’t taking the time to properly clean the vehicles. Very disappointed with my car wash yesterday!Services: Vacuuming
-
February 2023 by Peppered N.
I arrived at Dr.CarWash today, February 8, 2023, at 5:25pm and the employee said that it had just close. Then proceeded to slide to close sign at the entrance. I had just checked the web site at 5:00pm and it said it closes at 6:00pm. I took off in rush hour traffic to made it at there 5:25pm to learn it was close.That's was a big waste of my time and gas.The web site needs to be updated add the true time that Landover Hills location really closes.
-
January 2023 by Jessica caballero
If you go on a weekend your car will get a quick service because of the over load of cars. But during the week they will take their time to detail a little more.