Cell Phone Stores in La Vale, MD

“I just had the most pleasant experience ever. Our Service Representative was Bailey. If there is an award for Employee of the Year she should get it.
She took her time with me to answer all of my questions and explained everything to me in a way that I understood and felt good about. She not only listened, she listened with the intent to understand and then make sure I was satisfied with my new service.
I wish there were more than 5 stars to give because of Bailey’s outstanding customer service.”

“They fixed my PC for me! They don't really advertise but they do work on custom builds and they replaced my CPU and motherboard for me. They even managed my cables, I didn't even do that the first time I built it! I was very anxious and impatient waiting for it back but it was less than 2 working days for them to get it all put together for me. I had my PC back mid day the day after dropping it off. They're also very nice here AND cheaper than micro center which is also a 2 hour drive. I hope I never have to come back but if I do I know my tech is in good hands!”

“Great service! I was in the store on Wednesday and was helped by Noah. He was very pleasant to work with despite being very busy and helping 3 customers at once. I am happy to share my experience and recommend this location and especially Noah!”

“I seriously can not say enough good things about the store manager Kate! We have been T-Mobile customers for two years now for the 5G home internet. We was having issues with our gateway being out of date. I contacted care team on the phone and they instructed me to go to the nearest T-Mobile store to swap my Gateway. I first went to the Cumberland Maryland store and they was trying to charge me a 45 dollar shipping fee to return the gateway to T-Mobile. Even the customer care online said no fees. I contacted LaVale T-Mobile and Kate ensured me that no fees would be charged to swap out the gateway modem. I quickly left the Cumberland Store and went to LaVale. Kate was outstanding and one of the best customer service employees I have ever experienced. She is personable, friendly, and gets things done! She is an excellent store manager. I will never visit the Cumberland store again. They not only tried to charge me a fee but they activated lines on my account for multiple home Gateways without my permission. Avoid the Cumberland MD T-mobile at all cost! LaVale is definitely the best! Kate Rocks!!”

“Knowledgeable staff who are polite and always willing to help. One associate listened to my particular problem and immediately found a solution that saved me time, money, and got me through with a win/win resolution.”

“Kierston was very personable and professional. I needed to exchange 4 phones and change wireless providers. I expected this to be an all day event. She was proficient and timely, which helped us get in and out of the store without wasting a lot of time. Thank you Kierston for your time and all of your help!”