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September 2024 by Kristi Duncan-Arnold
Absolutely the worst experience ever! Purchased matress and never showed up on delivery day. I called store and was told it was on backorder. Nobody bothered to let us know. Manager took it upon herself to send another matress that was cheaper than one we ordered. Nobody will answer phone at store or general manager at corporate. We were told if we paid $125 they would exchange. They said we received a upgraded matress but I have receipts to show that prove otherwise. It's been 2 months and had to contact Better Business Bureau. Where did my money go for the difference? I feel like I was robbed. Beware shopping here.
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August 2024 by jahida helwani
The lady who helped us in the place was very friendly and very helpful. i highly recommend it
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May 2024 by Austin Marks
I was lied to. I was told I got approved for 0% for 24 months. Got the statement in the mail it’s 28.99% interest. Will do or say anything to make a sale, would not have bought from them if I new this was the case
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March 2024 by K Witkowski
My husband and I were visiting family out of town and decided to check out some mattresses. After finding one we liked, we were told that the mattress, box spring, and pillows could be shipped to us for only $150.We thought about it for a day or so, then called back to make our purchase. The purchase had to be completed by a manager, who was supposed to call us back.We never got a call, so I called the store and completed the purchase. I asked for a breakdown of the total amount, which was incorrect. We were told pillows were buy one get one free, so that was corrected. I asked for an emailed receipt and was told we would be contacted about delivery within 2-3 days. Never got an emailed receipt.I hadn't heard anything about delivery (well after the timeframe) and still hadn't gotten a receipt, so I called the store. The manager said the bed frame couldn't be shipped and asked if we had a location closer to us. I tried to Google it while on the phone with her (the nearest location was permanently closed-also not sure why I'm the one having to fix this). She said she would call me back that day with a solution but never did.The next time I called, she said she didn't call because the bedframe couldn't be shipped. I asked again for a receipt and gave my email for the third time. Finally got a receipt; she had sent it to an incorrect email previously. We gave up on the bedframe and got a refund for that.One pillow was delivered so I called to correct that and have been waiting on the second one.When the mattress was delivered, the instructions weren't followed that I left for the delivery team. They didn't call my husband or use the gate code. They drove in behind another vehicle causing the gate to hit their truck.I gave it a month for the second pillow to be delivered and called the store. The manager said she assumed I had the pillow and that it was out of her hands, that it ships from their main warehouse. I called customer service at the warehouse and they said there was some type of hold from the store. They gave me the district managers number and I haven't heard from them either.Terrible customer service. I understand mistakes happen but all I'm asking for is someone's word and some basic communication. I haven't been contacted a single time by this location, every part of the process has had an error, and I still don't know what's going on.
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February 2024 by Jenny
Excellent, and knowledgeable service! Cat answered all of my questions. This was a big purchase for me and she was able to put me at ease. She is very professional and very easy to work with!
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October 2023 by Leighton Storey
Thanks Thomas. Great place.
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October 2023 by M Storey
Thomas was super friendly and helpful. Awesome experience. Thanks. Highly recommended.
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October 2023 by Archimedes Stories
Thomas was exceptional. Great experience I highly recommend this store to anyone in need of a bed.
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October 2023 by Ben Michael
Couldn’t have asked for a more professional and courteous experience from Thomas and Cat.
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October 2023 by Johnna McGee
If you need a good mattress set go see Thomas over at mattress warehouse, made the process easy and comfortable:)
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October 2023 by david dyer
Couldn't have asked for better customer service and knowledge of products. As a small business owner, Thomas and Cat should be considered "valued" employees.
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October 2023 by Lynette Mcfarland
Thomas was a pleasure and a delight to work with very informative and educational.
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October 2023 by Ellen Farrell
Thomas was great!
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October 2023 by Jennifer Crosco
Bought a bed 5 years ago with protection plan and now I'm just trying to replace a remote that is lost. No one will help me. Everyone passes the buck to another person and a month and a half later still no remote and no idea how to get one. This is totally unprofessional and poor costumer service.
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July 2023 by Jordan Permenter
Quick and easy