Martin's Pharmacy is a business that receives mixed but detailed reviews from its long-term customers. Many describe the staff as friendly, courteous, patient, professional, and willing to go the extra mile, with specific mention of a helpful night manager and a sweet, knowledgeable service desk employee. The pharmacists are noted for being helpful and keeping customers informed about medication orders, which is appreciated compared to less communicative alternatives. The store itself is nearly always impeccably clean and well-stocked, with particular praise for its great produce, the best and biggest selection of produce and specialized diet foods in the area, a great seafood department, a fresh salad bar, and a great meat department. It is also noted for having lots of parking. However, there are consistent criticisms. Some employees are described as brazenly rude, nasty, and rude for no reason, with one individual's behavior singled out as straight harassment. Operational issues include frequently long lines that are difficult for disabled customers, a need for a backup register, and the store nearly always being out of a large majority of ice cream, popsicles, and fudgecicles. A specific product disappointment is the discontinuation of the Martin's brand regular yogurt and lite yogurt. Despite these flaws, many customers remain loyal due to the positive attributes and the presence of extremely friendly and helpful staff who provide a pleasant surprise.
