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February 2024 by mary rodgers
I love this location because of its efficiency and how the manager is so very very very nice and her team follows her lead.
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February 2024 by Shelley Gilbert
I shared a review earlier and mistakenly only gave one star. That was a terrible mistake, and I apologize.Mike and Antoinette deserve all 5 stars, absolutely!! They're both dedicated to serving others. Mike exceeded my expectations, and I'm sure, assisted me with getting my full refund. He caught a BIG mistake with my number of barcodes.He took the time to intervene on my behalf and talk to Amazon for me to ensure that I receive ALL of my barcodes.He "did the right thing when no one was looking"!!!! So let me clarify 5 stars!!Antoinette is all about providing excellent customer service!! She maintains a proper flow of customer care.
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December 2023 by A. Romo
Drove to La Plata store for the first time. I usually receive great service from other nearby UPS stores, but this one was different. The lady with black glasses and piercing was very rude and did not allow me to speak. Customer service is very lacking and I felt attacked. If you can please go to another store. Do not recommend this spot if you are a minority.
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December 2023 by Naomi Young
I was just there trying to return a package, idk if this is just her personality but the sales associate spoke very fast and it was extremely hard to understand her. She was also very condescending & rolled her eyes as I inquired about the rule regarding the package I wanted to return. I’m not sure of the employees name but she has several piercings in her face and mouth which make it difficult to understand. Maybe you all should look into that and suggest she take them out when working to provide better customer service.
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December 2023 by Bam Bam
Antoinette was a delight and helped us in a pinch with her notary services. Very professional and great customer service.
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December 2023 by Sunny Days
If you are treated as if your money and choice to uplift a particular business has no realworth, make a concerted effort to go somewhereelse.
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November 2023 by Yarelis Otero
Antoinette is the best! I needed a notary and she went above and beyond to make sure everything was done correctly. Her customer service skills are top notch. Best notary I’ve been to!
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August 2023 by Jeanne H.
Always super busy! Always super accommodating! Very efficient and friendly staff! They may need a larger space for even better service! Thank you, UPS folks :)
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May 2023 by Walter Wesley III
Update 5/26/2023: after speaking with Antoinette, the store manager, not only did we come to a resolution, but I also had a great experience. I plan on speaking with Mr. Singh next week and speaking about our last encounter. Thank you Antoinette for taking the time to hear me and help me with my situation.I've never in life had an issue with anyone at UPS. Today is 5/26/2023, at approximately 9:25am. The gentleman, working at the desk, was in a yelling match with a customer while he was trying to explain the customer needed to call Amazon. She left and I proceeded to move up in line. I'm carrying two boxes and watching my son. I'm giving my son directions when I realize this gentleman is now yelling at me to come around. He proceeds to walk over to the end of the desk (where I'm standing) and ask me, "do you not understand what I'm saying?" To which I explained no I didn't hear him and he proceeded to roll his eyes. I told my son that we were leaving and to get the door for me. I informed him (the gentleman) I was leaving and he said, "yeah." The store was full of people. I have my 4yr old son with me and we speak about controlling our anger. This was a real life example. I know this hasn't always been the experience, he may have still harbored some type of feelings about the lady he just encountered, but that had nothing to do with me. I will be back and I'm sure my review will be updated.
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March 2023 by James Lenox
They Have treated me very WELL. Great service, speed, communication and they honor Veterans, AAA, AARP and maybe other discounts. You can do one handed cartwheels while helping people that ask you to and some will say it wasn't good enough. Not me, they are GREAT and I highly recommend using them.
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January 2023 by Maggie M.
This is the only UPS Store in the area of La Plata so it's often very crowded. Notwithstanding that the staff are always polite and efficient. Sometimes you go in there and you see a long line but it really moves quickly. I've been doing Amazon returns and mailing of packages frequently and I have never had a bad experience. One time a gentleman who worked there came out and helped me lift a heavy box from my car. I definitely recommend this store
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December 2022 by Trisa Richardson
The sales associate that I encountered here was very rude, dismissive and a overall bad representation for UPS. I had a form signed by said clerk - a notary public for Charles County. I submitted the document to the state only to have it marked as invalid and returned because the clerk filled it in incorrectly which I’m positive was done intentionally based off of his attitude and negative interaction during the process. I now have to have the document signed by another notary of the public, re-submit, and wait another 60-90 days to have the document processed due to this. A major inconvenience.
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August 2022 by Pamela Reid (Jafragirl)
AWESOME Store for shipping, faxing and scanning. Associates are friendly, courteous and very professional. Thank You!
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July 2022 by K T (Indian Head)
One of the Best UPS Stores I've frequented. 1st Point to know is they've in a great location in-between a Pizza place and the local Safeway grocer's (smiley face) so it's a bet that they're always Super-duper busy. And pretty much you can look for there always to be a line - because it's a small store - but the line moves fast. Mr. Singh and the staff keeps things moving, always gives Good Svc and keeps a clean and organized store!! Thnx !!
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June 2022 by Dee Dee Shifflett
I have been coming to this store for about 8 years. The owner and the staff are amazing. Always smiling faces and nice conversations. I’m in and out in a timely manner always.