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April 2024 by Rick Tadle
Just want to say that your technician TJ came to service my Heating and A/C units and did a great job! He was very professional and very thorough in his work and how he conducted himself. We were very pleased and would have him back again next year.
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April 2024 by Chirs Edwards
Working for this company has been a blessing
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April 2024 by Felipe Gonzalez
Your technician, Brent White, has been marvelous and a pleasure to have come out and work on the house. He has had to come out to do work multiple times, and gotten the job done in a quick and through manner each and every time. He has been courteous, professional and knowledgeable about what he's working on. Thank you again, would recommend SMO for getting the job done. And thank you again Brent, and I apologize about "Cujo," and appreciate all the work you did to get the furnace running.
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April 2024 by matthew torres
Kyree was an exceptional technician. He was very knowledgeable, professional, polite, and encouraged questions. Very pleased by the work he performed. Last company that came out to service our oil furnace, incorrectly re-built the nozzle assembly which led to line leaking at least a half gallon of oil on the floor. I had to ask them to clean it, which they did a very poor job at and the smell lingered for a week. Glad I signed up for the contract with SMO.
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April 2024 by joe bokser
I recently had SMO Energy technician Jeff D. come to our home for a scheduled tune up of our Navien Tankless Boiler, and I must say, it was an exceptional experience. Jeff was not only very professional, experienced, and knowledgeable, but he was also remarkably quick and exacting in his work. What truly stood out was his charismatic and friendly demeanor, which made the entire service call a delight. I highly commend Jeff D. and SMO Energy for their outstanding service and skilled technician.
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April 2024 by MissGilly G
I highly recommend SMO Energy! They provided great customer service and their workmen are always professional, especially Kyree.
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April 2024 by Game Potential
Excellent service
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April 2024 by Jeff
Lina Skarwecki helped me with updating my AutoPay information. She was courteous and a real pro. Thanks again for the excellent customer care service!
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March 2024 by Travis Reep
Chamar Noble addressed our heating issue and provided me with my next step.
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March 2024 by Julie Mills
T.J. was an excellent technician. He arrived early, was respectful of my home and worked professionally and meticulously to get the job done in a timely manner.
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March 2024 by Rich Bailey
Highly recommend SMO Home Heating oil for your home oil heating needs. All around great experience from the delivery, service to billing. In particular I like to extend my thanks and appreciation to Ms. Sharon Ransom for her professional customer service. She went above and beyond in helping reconcile account status. Can't thank her enough for her attention to detail.
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March 2024 by jose acosta
We had our annual AC service completed this morning. Kylee was amazing and efficient. Was prompt and polite as well as knowledgeable in his work. SMO should be proud to have him as one of their technicians
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March 2024 by Robert Pimentel
Kyree came to my home and cleanly and efficiently serviced the furnace. He represented himself and your company in an excellent manner.
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March 2024 by Kenneth Smith
I would like to take this time to recognize Sharon Ransom for job well done spoke to her this morning very professional help me with all needs that I had she provided me without standing service and she needs to be commended for a job well done just like talking to my sister and that means a lot this day and time. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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March 2024 by Andrew Grimaldi
SMO purchased Besche, who installed my unit about 14 years ago. I've been with the company ever since. I've had the service agreement for nearly all of those years. They have some customer service areas where they need to improve. First, they do not follow up on their service visits... you have to call in to see how it went and what they are recommend. I'm not sure why this occurred several times recently. Second, when you do call in, you speak with a phone operator and its a process to talk with a technical person. In fact, they won't even let you talk to a sales person. While the phone operators are very nice and try to be helpful, the company needs to have a better process so that you can talk to the technical team and the sales team. Finally, I recently called in multiple times to try to talk to a tech and was told I'd receive a call back but never did. And then they charged me $280 for going out to my house despite having a service agreement and billing my account without my authorization. I ended up selecting another firm to replace my 14-year old unit that stopped working and won't be renewing my service agreement with SMO because its not worth it.
