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December 2023 by Reba “BE”
I've been trying to contact my brother for a week. I have not spoke to him since he has been there. The phone in his room is always busy, I believe it's broken. No one there seems to care enough to go check his phone. I need help in contacting my brother.
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December 2023 by Emanuel Marlow
My experience here has been terrible they are putting profit before care,never any diapers,,wipes towels sheets, the food is cold and unhealthy if a person can not do for they self they will lay in they pee for 3 to 4 hours I have had two roommates pass away and knowbody came to check on them if you thinking about putting your loves in here be ready for a call saying your love one has passed away
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October 2023 by Crystal Mcabee
DO NOT send your loved ones here!!!! My dad suffers from a stroke. He transferred here because we were told the physical therapy was great. That's the only thing they have going for them. My dad has been abused and neglected. One of the aids were moving him in the bed and pulled on his affected hand and actually broke it!!!!! The staff then lied to me about it being broken and it wasn't until we had him sent to the hospital we found out it was actually broken. I can never get a call back for anything. My dad needed go to the hospital and they refused to let him go. The staff is rude and neglect the patients. I'm currently working on getting him outta this place!!!
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August 2023 by Tarik Bayu
I can't say enough positive things about this healthcare nursing home. From the moment we walked in, we were greeted with warmth and professionalism. The staff here are incredibly caring, attentive, and knowledgeable. It's clear they prioritize the well-being of their residents.
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August 2023 by ahmed kheiry
From the nursing staff to the maintenance and everything in between all grade A quality. You can tell the staff truly cares for the residents and take pride in making sure it’s a comfortable temporary home. I’m kept up to date with my loved one.
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August 2023 by Naomi Eyob
The staff and admin were particularly helpful!! I inquired about sending a family member there temporarily and they were more than accommodating to us and our needs. Highly recommend reaching out for any questions or concerns.
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August 2023 by Veronica Cogshell
Great facility to bring your love one. The staff is great and love the residents.
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April 2023 by Margaret K.
My brother is (expired) and was extremely hard to place as his behavior was difficult. Colby and staff did the best they could amid COVID 19 and staffing shortages. Franklin suffered from psychiatric episodes, manic and schizophrenia and also Chronic health problems, kidney issues, stomach problems, such as chronic chrons. He became aggressive and agitated and had worn out his welcome in Montgomery county. Kensington gave him a chance and Colby cared about him and went out of his way to keep Marian and myself abreast of what was going on. The nurses cared and showed it. Charles was calling me and letting me know what was going on. I thank the nurse that found my brother deceased and hospice for the extreme caring and help. My sister Marian is to be commended for unwavering tenacity and dedication to Franklin for years. She went the extra mile. My brother died and was not eating much and I thank Kensington for the help they gave Franklin Edward Kensic.
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March 2023 by Christina Leiva
This place needs to be shut down immediately!!!!!!!!!!Uncle is a great guy. He has autism and was trying to heal wounds on his legs and unfortunately family couldn’t help him get better. Since September he has been staying here at this facility and it has been a NIGHTMARE. He is now in the ICU. He has lost weight, his wounds are worse, and he is severely dehydrated. The staff never pick up the phone then tell you the day of that he is going to the emergency room. DO NOT SEND YOUR LOVED ONES HERE.
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February 2023 by Lisa Q.
This Nursing home has the worst staff you can imagine and tge worst social worker. Be aware of Colby James a goung Social Worker who lies to insurance companies. Is all around ghetto and unprofessionAl. They kerp changing administrators and the new one is bad. Terrible Nurses save one or two.
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August 2022 by LaLa Moore
I called Kensington Healthcare Center, to inquire about admission requirements. I spoke with the receptionist Betty, who was very professional and warm over the phone.Betty transferred me to Sally and Jamal in the Admissions Department, and they worked together as a team to provide me with the required information. Thank you for your kindness and support. I am considering this facility for my loved one! First impressions say a lot!
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July 2022 by Victoria Duggan
We chose to move a family member into Kensington Nursing Home in spring 2022. The experience has been exceptional, warm and friendly staff that are responsive and timely in all matters for admission and care arrangements. The onsite team there quickly gained our confidence and trust. Our visits have confirmed that our family member is well cared for and having needs met. The setting for the home is surrounded by shady trees and green lawns, as well as a gaggle of geese on the pond. We are very grateful to have our loved one cared for at Kensington Nursing Home and appreciate the quality of care and support services.
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July 2022 by Francis Deumaga
Aplace you would not wish on your worst enemy;staff is very un professionnal; management is manipulative and on ly care about their money;Staff has no knowledge othe basics of rehan and medecine and 1 star is only be cause i couldn't give less stars
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May 2022 by Diane Heiderman
The Therapy Team at Kensington is Absolutely Amazing!!! They work so well together to accomplish the goals of the residents. I have seen first hand how they take people that cannot do anything for themselves to being completely independent and able to care for themselves. They treat the residents as they would their own family and really add a personal touch!! They perform miracles!!!
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April 2022 by vl HAVOCxNoob LZz
Before you bring anyone you care about here. Please know that this place is not well taken care of. First time here, the lady at the front did not greet me nor told me I have to sign in while talking to a coworker behind the counter while both on the phone. I’ll let the pictures do the talking here taken 04/07/22. It’s a very small room with no fridge and if you need assistance, it it takes a very long time until someone shows up. The AC does not work at all, and the guy that came to check said to leave it for the night to see if it works and it’s already been like that for 2 days. The patience can’t stay in hot room due to the heart problem. They don’t show sympathy.The bathroom hasn’t been clean, mold it’s growing and the smell is awful.
