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“Relentlessly helpful and plain spoken, I've asked a few things that they weren't sure how to answer, not many but a few. I know they weren't certain because they told me, I am not sure about that and don't want to give you bad advice. Go. Go again. They want to make your life easier and they succeed.”
“Great store! Just had class there this past Saturday and the teacher Henry Bockman is very skilled and knowledgeable and willing to help others learn! And wanting them to succeed ! I am very grateful for the opportunity to be able to get supplies from the store, and taking the class there!”
“My experience with Ace Hardware is solely from where I grew up in CT. This is a lot different, in a better way (I guess that’s a subjective thought). I was “used to” an unorganized place full of actual hardware from a-z as well as a lot of indoor/outdoor paint and a paint mixer. In short, I was used to Ace hardware being targeted at real handymen in the midst of a project and in need or something very specific.This store is like “a little of everything” for every part of your apartment. It’s walkable from a lot of apartments around here, and it sells all sorts of things you might need in your apartment (you don’t need to be a handyman or hardcore DIY-er to find a bunch of useful things). A huge variety of things you might need in a pinch. Granted, most are really overpriced, but I wouldn’t complain because it’s all about convenience and location. If you complain about the prices, go ahead and drive into Virginia, lose an hour of your day and walk up and down a huge store. Overall, the convenience and variety in this store is worth slightly higher prices. Nice people, as well.”
“I feel lucky to have such a nice hardware store in the neighborhood. The staff are friendly, so knowledgeable, and it feels like they’re really invested in my issue/experience. In bigger stores, I’m often walking around for ages trying to find someone to help me. And when I do find someone in the bigger stores, they don’t have much experience with the products so I end up trying to navigate many options with no guidance. I feel confident in my selections and the value of the products I’m purchasing after visiting McLean Hardware.”
“Edit: credit where due, they went out of their way to reach out and try to figure out a return option after this happened. It is much appreciated!It’s a typical Ace. Half the people who work here act so bothered that you’re interrupting them at the cash register to check out. Been bugged a few times but writing a bad review because they wouldn’t let me return a $75 product because the cardboard box it came it was partially ripped on the top flap (“unsellable”).”
“Great store. The workers are always very helpful and knowledgeable. Good selection, great prices. There is a hardware store closer to my house but I drive a bit further just for this one. Excellent service.”
“Ayers has things that are very hard to find. It’s a general store that has gardening, sewing, cooking, plumbing, painting, decorating, school supplies, and more. I have shopped at Ayers since the 1950s.”
“The level of customer service here is excellent. I have a retrofitted grooming van with all kinds of custom hoses and fittings. One of them broke and I had a major leak. I explained my problem to Mike and he was able to retrofit a toilet supply line, a hose barb, and clamps to create what I needed. He cut and fitted everything on the spot. I will be coming here for all my hardware needs in the future.”
“Prices are a little high, but convenience and location make it worth while. Couldn't find the right size metric screw. Had to get some special metric screws today and they had them! Metric nuts had a high price tag.”
“This is a small neighborhood hardware store but they keep an impressive array of hardware, tools, paint, garden, and "lifestyle" items for most DIY projects. Where the big box stores are geared to accommodate contractors, Annie's aims for the individual and their residence. Staff is always friendly, the store is well staffed for their size so there's always someone available for questions or assistance. I really appreciate a hardware store that can still operate in the neighborhood without leveling 15 acres. Factoring in my time and general frustration with large box stores, the prices for a quick trip down the street are competitive with other options.”
“My favorite thing about this place is they are kind to hardware dummies. No condescending tone no matter how clueless the customer. Plus someone always on deck to help you find something as soon as you walk in. Shelves always fully stocked -- and don't be fooled by the seemingly small size of the storefront. Plenty more supplies in back, next door in the paint store and upstairs in housewares.”
“The staff is very nice and helpful. I always see very attractive men in here the few times I've been. As a single woman thats always an incentive to come back!”
“10/10 Store I would say the best hardware I ever been at, They have nice and knowledgeable employees, they got literally everything you need even if the store seems small, I’ll begin coming here more often definitely worth the drive!!!”
“Long story short here . I needed to retrieve a key from a defunct lockbox for one of my listings . Make no mistake those things are built not to be broken open . It took two guys 30 Mins to pry it open for me using bars and wrenches . And they did it all with a great attitude. This place and team are the absolute best .”
“Skip the mega stores and come here for everything you need. You'll actually get friendly service and yes, there is a mulch pickup section. Love this place!”
“I have come to this store for a while now to get the fittings and hoses that we need for our WMATA facilities and Mr. Gabe has always come thru in getting what we need. Very knowledgeable and quick to respond. Recommend this store for any fittings or hoses.”
“I called to confirm an online order I had placed with Ace and reached Jonathan who was the super helpful in coordinating delivery of an assembled Weber grill to my daughter’s home on the occasion of my son-in-law’s birthday. It was all rather short notice and Jonathan took the time to confirm all the details necessary for a quick delivery in time for the big day, and actually got it there ahead of schedule! Jonathan was most helpful, professional and personable. Highly recommend”
“Another satisfied customer Reasonable priced $. Fixed my grandmother's vacuum I got from her. Cleaned it up. ? ? you're in good hands here ?very kind on my budget.”
“This Tenley store which is tucked under the Target has become my ‘local’ Ace. Sadly we lost our Ace in Woodley Park. The staff are helpful & friendly. On recent trips Juan & May both helped me find what I was Looking for in the store’s tight aisles. The store is is only a bus or train ride away, and is dog friendly!”
“I've ordered a lot of welding supplies through the Airgas Hyattsville location for my welding class at University of Maryland, and they are the absolute easiest to work with. Bernie is not only a top notch employee, but also a great all around guy. He has always been able to help me with any questions I have and I'm so thankful for his service.”
“Strange review here, but I am a 20 year old female and my headlights both went out at the same time traveling at night. I live about 3 hours away and I stopped here for help. I arrived 25 minutes before close and every worker came out to help me with my car. They spent about 45 minutes checking my fuse boxes and headlights as well as charging my phone. The workers here are more than kind and extremely willing to help a stranger in need. I recommend Glen Echo Hardware store for all of your needs.”
“Gregory was the best. I am a former 100% mystery shopper recipient at Logan circle, so I know what it takes for great customer service. And he had it. He had dreads and glasses handsome black man I hope that's his name?”
“Amazing -- knowledgeable & friendly with offer of help the moment you walk in. True customer service -- Will spend as much time as necessary with you to solve your particular problem -- whether for a twenty-five cent screw or a complicated home project. They stock ANYTHING & EVERYTHING you might need in 10000+ situations. And while their prices are sometimes a bit more than ordering on Amazon or from big box store -- they are a crucial and special resource in our neighborhood.Support Local!”
“The most challenging aspect of making that quick 'special tool' run to Harbor Freight Tools (HFT) is finding yourself standing in the middle ofaffordable disposable tool heaven.
How are you getting on the web to find a new 14 inch chainsaw blade for that the Chicago 14-in electric chainsaw you bought from there flight 45 dollars on sale or whatever to find out that the dang thing has been recalled because the power switch tends to stay on. I'm considering yourself pretty pretty skillful that you still got all your digits. Call up harbor freight Central to find out what to do with a recall and they tell you to take it to your local store and they'll deal with it and if you want to that chainsaw blade you're going to have to get it from another local hardware store they're pretty common but they don't stock them there.”
“Wow! I am just so pleased with my store experience today. A little cutie patootie named Max helped me out so much today! I came into the store today in search of soil for my gardening pots but I needed help as I did not know which I needed for my pots. I went up to a young man named max who seemed to be seemed to be busy but dropped everything and started helping. He was a huuuuuge help. He taught me all of the nooks and crannies of soil and showed me everything I needed to know and which to buy. Also at checkout he was being a great helper as I was having trouble with my coupons, these gizmos these days are killing me. But he did what he should and called his manager over who later helped me, it was a life saver. He was such a polite young man too and even carried my bags of soil out to my car. Oh boy do I wish I was young again and could carry my stuff! This boy is a rockstar as most kids his age are too lazy to even do a job. When I was a kid everyone had jobs! 5 stars!!!!”
10AM - 2PM 4 - 5PM
416 N Stonestreet Ave Unit 10, Rockville
Hardware Stores
“They are now my go to small equipment repair team, especially by Exmark Lazer CT mower. Have been using them for several years. Very professional and reasonably priced.”
“Brought in a snowblower recently and it was repaired in a timely manner right before snow hit. When picking up my snow blower, i bought a ton of parts to stock up for my crew. Great service, knowledgeable employees, great products. This is my new go to place. Will definitely be bringing in more equipment to get ready for the spring.”
“Always helpful staff, free parking, they have everything for indoor and outdoor DIYers. Next to Target, Whole Foods, and Container Store so you can all your errands together!”
“The staff is very nice and helpful. I always see very attractive men in here the few times I've been. As a single woman thats always an incentive to come back!”
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“They had the plants I wanted! I got some great plants, albeit a bit pricier than a nursery. All were healthy, well cared for, and beautiful. I'm glad I stopped. They are the only nursery that had the exact plants I wanted.”