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May 2023 by Margaret Dorr
My formal pharmacy had problems getting my prescriptions. CVS has obtained my prescriptions on time.
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March 2023 by J E Miles-Smith
The quality of the service at pharmacy of the Kensington location has been very poor over the past 6 years that I’ve been using it. There seems to be a huge issue with inventory and an additional problem communicating those shortages to customers before they show up to get their prescriptions. I really hate it there and have resolved to never fill another prescription at any CVS.
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January 2022 by Rodrigo Calloni
They are the slowest and very imprecise professionals. They wrote wrong instructions information in one prescription that my kid had to take to school as emergency medication. Luckily the nurse at school used the instructions from the doctor otherwise they would over medicate and maybe kill my daughter. And that is only one of the cases. They also under deliver medication quantity so be sure to check it in front of pharmacist before leaving! Totally not recommend. They should close this 24h a day.
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January 2022 by Travis Hartberger
Avoid the drive-thru. They’re disorganized and ignore customers in the drive-thru for large periods of time.
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May 2021 by Lilay S.
The worst customer service by the pharmacy. So inconsiderate of people's time. Stay away!!!
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January 2021 by Virgie B.
An incident occurred at this store, I reached out to Headquarters on December 5, 2020. I was informed someone from CVS would call me in 24-48 hours. Another customer (C-#2)was there and told me good luck, this store don't care. Sadly, she was right. I gave this CVS, 1 month to call me. I gave up waiting for this company to reach out to me, this explains why there has been 2 incidents here. The first time I witnessed a cashier being very rude to an elderly Black woman and I spoke up for her, and called him on the way he was treating her. Then this happened to me. This is what happened. I asked the cashier to please call for assistance to help me. The cashier informed the manager via intercom that customer needed assistance on aisle 5. I waited, as instructed on aisle 5. After a few minutes I walked to the end of the aisle and saw the manager with a customer. I looked at the cashier and she shrugged her shoulder and I heard her say ---------. (I later learned her name is -------.). I tried to get the attention of the manager by saying excuse me. She told me she was helping a customer (Customer #1)and would assist me after her. I tried again, and the cashier tried to let the Manager know that I was the customer who needed assistance. We were both overlooked. I was hurt and angry. This is the 2nd time I have witnessed this type of treatment towards Blacks in this store. Both the cashier and I are Black. The Customer #1 and Manager are white. The manager's excuse was that she did not know who needed help and thought it was the Customer #1. Well, Customer #1, a privileged "Karen". When I spoke to Rhonda, the Karen told me I was mistaken, it was not a race issue and because she was there the day before and needed assistance. "Karen" was at the register checking out when I requested assistance. Yet, she tried to make excuses for the Manager. I informed, the Manager, it is customer service 101, and as a Manager she should know. When arriving to give assistance, ask the cashier who is the customer that requested help. I tried twice to get her attention and to interrupt and was told the 2nd time firmly that she was helping a customer. Remember the Customer #2, who told me good luck with complaining because they don't care. She was a White lady. I was so sure that they would respond, that I said someone would do something, she said they don't care. This store has gone down. Well, the sad part is that the White customer had to tell me the Black customer that CVS on university boulevard did not care. The sad thing is, the white customer was right -they don't care. I spoke with a few people who work in retail and told what happened to me. They were surprised that the employee was a Manager and said it was racial discrimination. After one month later, and still have not heard from them. I am no longer a loyal customer. I hope that another pharmacy moves into the area and give them some healthy competition. A Walgreens would be the perfect competition. After having a white customer tell me they don't care, I now believe they don't care! Was what happened to me discrimination? I firmly believe so. I also believe Customer #2 had something happen or seen something because she knew that the store would do nothing regarding my allegation of discrimination. CVS is not standing by its name for all customers, only some. Customer Value Stores...you lost this loyal customer.
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October 2020 by S W.
To all, be warned...stay away from this pharmacy at all costs. If you happen to be a person of color, your healthcare does not matter. The Indian pharmacist (I don't have her name, but at the time of this review, she's the short pregnant one who works at night) is a devout racist. She took one look at me, as I tried to purchase insulin syringes (diabetic for over 20 years) and rejected me without reason. At this point, my blood sugar was over 300 (I inadvertently left my syringe kit at home). Per Maryland guidelines, coupled with COMAR guidelines, insulin syringes do not need a prescription, which pharmacies should adhere to when dealing with a customer upon request. After many failed attempts dealing with this racist scum, I ultimately purchased the syringes from the pharmacy tech, who brought up my profile in their database and realized I've purchased my diabetic supplies from CVS for the past 20 years. So, be warned. A tech conducting the job of a certified pharmacist is a red flag to stay the Hell away from this location.
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June 2020 by Heather C.
Kensington Pharmacy, at the other end of the plaza is fabulous. They answer their phone, they are knowledgeable and they care. CVS does not answer the phone and they don't seem to care. Maybe they are overwhelmed by the volume. Having a good pharmacist is an important part of my health care and Kensington pharmacy is a great family-owned team who know me and take good care of me and my family. Plus free delivery.
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October 2019 by Sandra R.
I would not give it no stars but I cannot bypass it but this cvs has gone down the drain!!! wow! Their customer service is just awful! Their pharmacy is thee worse now ! It's unbelievable how bad they are ! They said my prescription was going to be ready by 1pm. I go in and then said they didn't have my insurance in file.. then they said to come back at 8pm.. then they said they would need 3 days to fill it !!! This has happened to me more then 3 times ! How bad is that!? I will no longer come to this CVS ANYMORE ! i've been coming here for over 18 years! When Emmanuel Bertrand was the pharmacist things were different ! Now this CVS is pure trash! Just awful!!!
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August 2019 by Garth E.
Another trip to the CVS to fill a prescription. Another near total fail. Don't have the one prescription. Said they would fill the other one in fifteen minutes. Forty five minutes later still not filled. Plus will have to go off in search of another CVS for the first prescription. Since it's Oxy they can't tells us which other CVS does or doesn't have it. Healthcare in America. Epic fail.
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July 2019 by John Price
There is nothing good here every time I need a script they don’t have it or have to order it or are telling me to go to a different store as a pharmacy they are awful
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June 2019 by South Lynn
It takes hours for a prescription to be ready
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May 2019 by Richard C.
They never answer their phone, give you the wrong prescription, say something isn't covered when it is and generally are rude.
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March 2019 by Michelle S.
This has got to be the most disorganized, inefficiently run CVS in Montgomery County. The only reason I go here is because I don't drive and it's about a mile walk from my house. Everytime I try to pick up a prescription, it's not ready even though they have sent me a text saying it is ready. The lines here are extremely long for both the check out and the pharmacy and the store is clearly understaffed. I used to go to a different CVS and have never had these experiences. This store needs a huge overhaul/employee training (most of the staff are really rude!!)
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March 2019 by hayden SUPERSTAR wortham
Great store