-
December 2023 by Annabelle Schultz
To put it simply I'm extremely disappointed with this dealership. My family had purchased several vehicles in the past from here. Larry (the owner) has always been willing to negotiate with the prices on all of his vehicles in the lot. Well, I went in and found a car that I really liked. However, the price he was asking was very Steep and much more than the car was worth so we negotiated and he OFFERED to drop the price by $2,000. This being said he said there would be no warranty included with the purchase. which I had verified previously that there was nothing wrong with the car and the warranty wouldn't be an issue. 5 days after I drove it off the lot the engine light came on. When I took it back to them they replaced the tire sensors and said that no engine light was on…( must have cleared the code). It's now a couple weeks later the engine light is back on again and it's having some safety issues. I brought my concerns up to Larry and said it's the same issue as before. Can we get it checked out? so I took it over to the shop that he is associated with as he told me I should and they tried to charge me 98$ to do absolutely nothing. When they told me the total price and what was wrong with the car I just had a feeling that it wasn't accurate and I wanted to take it to a different shop that I had used previously. Well when I took it to that shop I was told that there's a completely different issue with it..( a much cheaper issue) and that They weren't sure how Churchville Automotive had come to the conclusion of the issue they stated in the first place. I explained I was going to communicate with Larry and see if he would cover the cost to fix the vehicle since the issue occurred less than 7 days after I left a lot. Larry was not willing to cover the cost to get the vehicle fixed and said that it was out of his hands since he discounted the price. Never Should I ever have to sit here and pay out of pocket to fix an issue with the vehicle that happened less than 7 days after I drove it off the lot. I just don't believe that all of a sudden it had issues the second I signed my name on the paper? doesn't make any sense. They never informed me up front about the price that I would have to pay for a diagnosis and then they tried to lie and say that they told me about the price when I dropped my car off (didn't happen). Then a couple days later they told me the price to fix it which I felt was so steep and only then when I asked for an itemized list of all of the services, was the first time I heard about this “diagnostic fee”, which I declined and explained that I wasn't interested in having them move forward with fixing it or coming to an official diagnosis due to the cost of the diagnosis alone. There was no communication, they will “fix” whatever your concern about the car was so they don't have to do any real work to figure out what's actually wrong with the car. I was trying to express my concerns as well as ask some questions that I had to the front desk woman at the Churchville Diagnostic Center. She started raising her voice at me, interrupting me, and wouldn't let me speak, and was just overall nasty. She threw my keys on the counter and told me to leave her shop. I felt very disrespected. I am very disappointed and will never be a returning customer.
-
October 2023 by Ronna
The Most pleasant Experience in my Car purchasing journey! Small Town, Courtesy and Kindness, Mixed with professionalism and dedication! I couldn’t of asked for better! Thank you Jackson and Mr Day for making My sons first Car purchase one of the easiest and most rewarding Experiences for him-and mama! We will never Forget you! They allowed us to take the vehicle to our personal mechanic for inspection and everything but a few fixes needed to be done and they will make good on them. However everything they said about the Vehicle was fact, Very honest dealer, 100% would return here and recommend This business.
-
February 2022 by Steven W.
Larry and Bob are very attentive and will give you great advice when selecting a used vehicle. I have tested and driven quite a few of their used vehicles and I have bought two used vehicles here.
-
November 2016 by Germaine Battle
I didnt like my experience here, at first I did, then come to find out the stuff I paid for wasn't taken care of when I needed to use it, like the warranty I paid for, so the check engine light came on and it's a simple fix but hadn't I not call to see if it was covered I wouldn't have know that $960 dollars I paid for the warranty was never sent to the GWC, so I called Day auto and told him I want my money back since it was never sent in and he told me that he would get back to me on Monday and that it's only two people working here now, this isn't the first misunderstanding here but this is the biggest one and I wish I had went else where because my money just went in there pockets and I want it back now since they failed to take care of me the customer and I am getting put off until Monday, I thought the customer was number one, but I guess I don't matter until Monday, so they can try to fix this mess up and act like it was a mistake, when it was just not taking care of a transaction and setting up what I paid for, I mean damn I could have done this myself but I trusted people to much, never again. I purchased the vehicle in May 2016 and it is October 2016, does it take that long to set up a warranty? Or does it sound like so BS to me? I want my money back don't worry about fixing it now it's been six months, if you want to satisfy me give me my money back because I was good for it and I paid up front in full.
-
November 2016 by Joseph Hill
On our way from ny to nc and the front wheel bearing on my 03 ram with my harley in the back blew on me Days auto took me right in and got me back on the road as fast as he could never have I had such a awful situation turn out so positive Sam and his entire crew was absolutely amazing if I ever break down again I can only hope to be treated half as good as Days auto treated us very highly recommend this repair shop thanks again guys
