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September 2024 by Kait Vitek
One of the best shops around! I needed an emergency clutch replacement and Joppa Transmission took care of it no problem. Excellent customer service from Leo and Clay, fair prices, and got my car back faster than expected. 100% recommend and will be a return customer!
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September 2024 by Joe Johnson
Got off work break pedal touching the floor … tried to drive up the street and the break light came on … after that the low break fluid light came on.. took it to route 24 auto.. they wouldn’t help … went down Philadelphia turned on Joppa got back on 40 and seen these guys … went in at 340 got done and back on the road bout 445.. these guys are amazing
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September 2024 by Rachael Koumentis
I just took my car here for the first time. I was in need of a routine transmission fluid change based on my mileage. They were very welcoming and helpful. They had my car ready to go in less than an hour and were super nice about staying a few minutes late for me when my Uber was late picking me up. They gave me a printout of their services for future visits but they were not in anyway pushy about selling more services. I will definitely be bringing my car back here in the future.
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September 2024 by Dale Warner
Good customer service and willing to stand behind their work lee the owner and Brian the service manager are very knowledgeable and perform their responsibilities well above and beyond
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June 2024 by Ateeb A. Parray
Super nice folks.
I was just driving by with my Cat Gatsby in the car and my the AC stopped working. This shop was about to close when I requested them to look at it. Those folks not just looked into it, fixed it and did not charge any money. “It’s my job sir” thats what he said.
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June 2024 by Susan Frazier
Edit... I have to revise my review. The skid guard came loose again on my way back home. So here I am, at another repair shop, hoping to get it fixed well enough to get me home. I don't feel taken advantage of, but I'm disappointed.
I was traveling across the state, when another car hit a traffic cone, throwing it directly in my path. I had to straddle my car over the cone, and in the process it knocked loose the skid guard. I called Joppa transmission, and they told me to bring it in. They reattached the guard, and checked to make sure no other damage had occurred. They had me back on the road in next to no time. They were kind and courteous, and their waiting area was comfortable and immaculate. When you're a world weary cynical woman, you learn to be very wary of contractors and mechanics(the stories I could tell you). The folks at Joppa restored my faith in humanity. Absolutely recommend!
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April 2024 by Sean Boskind
Friendly service, done quicker than expected.
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March 2024 by Dylan Kammer
Chose them to perform a state inspection on my vehicle, they performed the service very fast and at a great cost. I would go back again for service.
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March 2024 by Gregory Walton
Honest, quick service every time! I’ve personally recommended Joppa Transmission to many people & have never heard of a less than great experience.
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March 2024 by Emanuel Drumgold
Definitely honest care about customer and take care of business. You can't get no better than this
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February 2024 by Ron G
Great communication and service
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January 2024 by Marty Krist
They were there when I needed it most
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December 2023 by Anthony J
I had one of thee BEST experiences with my vehicle here! So a few months ago my number 8 cylinder went up in my 92 Ford Bronco. A buddy of mine who's a Hartford Co. Sheriff told me about this place, so I decided to give them a shot. I'm particular about who I let touch my vehicle, after some awful experiences in my younger days! But anyways, back to the Bronco....I took it to the shop and only informed them that something was wrong with the engine, and sure enough they came back and told me the exact same thing the Ford dealership told me and what I verified myself before even taking it there....that the number 8 cylinder was blown.The owner took the time to sit with me and figure out what the best option would be, I didn't feel like they were just trying to sell me on something. We came to the conclusion that a new engine from Jasper was the best bang for the buck considering how much I've already put into the truck repairing/replacing/upgrading everything else. The Owner/Manager Brian and Shelly (at the front desk) kept me updated on the status of the engine during the entire process. Once the motor came in they had the old one out and the new one installed in no time! What I truly appreciate more than anything is the extra mile they went! What I mean by that is for example....my radiator fan shroud was cracked, instead of trying to sell me on a new one, they took the time to secure it together so that it holds me over until I can get a new one. Or how they told me about how I'll need to replace some suspension parts when I get the chance, even though they weren't working on the suspension. They even adjusted my stabilizer shocks that I didn't quite have on correctly. Its the small attention to stuff that they didn't have to do, that really sealed the deal for me! They earned a customer for life, and I highly recommend them! Thanks again Joppa!Anthony
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December 2023 by John Huemmer
Very polite and nice people.
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November 2023 by T_ Turner
After reading reviews about this company and the issues that I had with my vehicle, I thought this place would be the best options for me. Boy Was I Wrong and Extremely Disappointed!!! So, I had my vehicle towed to Joppa Trans and had it diagnosed, and they informed me that I needed a new transmission, and it would cost about 8500.00. I asked if there were any used transmissions available for my vehicle and they said not really. The year make and model was very difficult to find used. I even tried to find a used transmission on my on and it was difficult to find as well. So, I decided to hold off on ordering a new transmission due to the cost. They charged me a diagnostic fee and i had my vehicle towed back home. I did some research and really didn't know what to do. So, I wanted to get a second opinion, so I took my vehicle to this shop around the corner from my house and told them what was wrong. They actually diagnosed my vehicle and found out that the coolant lines for my transmission went bad and was leaking. So, they replaced the lines and put so transmission fluid back in the vehicle and it was good to go. Damn Shame I go to a local small shop, and they actually took the time out to perform a diagnostic on my vehicle.It just goes to show you that you can't always go by reviews. Obviously, Joppa has a good reputation, that's why I choose them to get quality service, but when you have situations like this and these people LIE to you about what's wrong with your vehicle it makes it hard for Hard working people to trust these, Mechanic's.Joppa Trans didn't even Take the time to Fully diagnosed my vehicle. Honestly, I don't believe they even performed a diagnostic on my vehicle, they just went on and told me just buy a new Transmission. If you choose to go here, I STRONGLY recommend you get a second opinion. Or find another business that will actually perform a diagnostic on your vehicle, because these guys may or may not.Good Luck Everyone
