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December 2023 by shoebacher
FIRST RATE SERVICE all the way! I am very happy with my service today . Service was exceptional today! Mrs. Sherri listened to my enquires and patiently explained products/ services with concise clarity.. it is without hesitation that I recommend this branch to everyone! The branch managers, as well as Antoinette were friendly and helpful too . Thanks Sherri!
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September 2023 by CORNELL LANGFORD
I have been a long standing member of AFCU and always received outstanding service. Today, your staffer Sheri went over and beyond providing me and another member with superb service. My colleagues is in the early stages if dementia. Sheri was very understanding in providing the financial assistance we needed to manage our bank accounts. This is the main reason why I come here. A huge salute to Sheri for a job well done!
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September 2023 by Terry Ferguson
I came in to resolve my mom's accounts upon her passing, and was blessed to have Sherri Buck-Sanders guide and inform me through the process. She went above and beyond my expectations. I feel a weight lifted, as part of this process. Thank you so much Sherri, and God bless you.
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September 2023 by Monalisa CCRN
Andrews Federal Credit union located in AFB is such an amazing branch with the most productive staff. I was assisted by a lovely team member Sherri whom continuously helped me and answered all of the questions/concerns I have. Without any reservations, I highly recommend this an amazing credit union.
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September 2023 by Will Whittington
I had a very good experience with Mrs. Sherri Sanders as always, I feels she goes out of her way to help you, and give you that personal attention that customers are looking for and in need of. I wish I could experience that with every business that I encounter. She needs to be recognized and appreciated with whatever bonus you all could provide for her.
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September 2023 by margaret dorsey-jones
Today I was assisted by Razhon. During an earlier visit he explained the benefits of placing money from my savings account into a money market acct.I am always pleased with the proficient customer service I receive at Joint Base Andrew...Bldg D.
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September 2023 by w m
I TAKE PLEASURE IN DOING A REVIEW FOR THE ONES I WOULD CALL THE FASTASTIC SEVEN. THIS GROUP OF PEOPLE HAVE HELP ME OPEN UP 2CD, VACATION CLUB,CHRISTMAS CLUB, ACCOUNT'S THEY HAVE BEEN HELPFUL PROFESSIONAL AND CHEERFUL WHILE SERVING ME AS A CUSTOMER THANK YOU ALL FOR YOUR GREAT SERVICE.Mrs porter-queen
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September 2023 by bryan green
Mrs Vita helped me today and Ms Lee helped me on Thursday. This Andrew's AFB office is the greatest. Always makes me feel like family in here.
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August 2023 by Kelly Dickerson
I enjoy coming in person at my branch. The staff is always courteous and happy when I walk in. It’s never much of a wait when I go thru the teller line either. Ms Sherri is who usually assist me on the side where you sit down at. She’s always professional, nice and helpful with my needs and questions. I’ve been a member for quite awhile and I’m still happy with my service at JB Andrews.
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August 2023 by Prettyboy Floyd
I have the best experience each and every time I visit the Joint Base Andrew’s branch by financial representative Sherri Sanders. Sherri is always professional and knowledgeable and warm welcoming. Outstanding service each visit
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August 2023 by Maria Estela Mendoza
We received stellar service from Miss Sherri & Miss Tanya—both ladies helped us with obtaining a car loan for our Toyota 4Runner that we bought to start a family. Andrews FCU’s interest rate was the most competitive after inquiring multiple banks, and the ladies ensured that our process was smooth! Thank you Andrews FCU for helping us with securing our future family car.
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March 2023 by Cynthia H.
I opened my account on January 20th and closed it on April 1. This bank is the WORST! I wish I saw these reviews before I opened my business accounts at Andrews. Every thing about this bank leaves a bad taste in my mouth. The staff are the least competent and most disrespectful people I have ever encountered at a bank. From the moment I first step foot in the door I should have turned around. First, I was told they offered Zelle for business. I later learned they did not. Second, the Alabama Ave branch was incapable of opening a business account because they were not familiar with DC business documentation. I had to go to the Georgia Ave branch. Third, I tried to transfer funds between my two AFCU accounts and could not. When I went to the branch to inquire I was told that I needed to fill out paperwork to be able to transfer funds between my accounts. Fourth, the Alabama branch is unable to process a business check provided by PNC bank, yet I could deposit it via mobile banking. However, mobile banking takes 5 business days to clear while in person deposits clear in 2 days. This bank is the biggest time suck.
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August 2022 by Stony Tark
Called customer service to ask about getting a document notarized. Was told as a non-member (I'm active-duty and don't have an account at any local banks, but this bank is a partner of my credit union), I would have to pay between $5-10. Fine, whatever. I go inside today only to be told if I'm not a member they will not help me, even after explaining I had already called and was told I could just pay the fee. That's fine, I'll get it elsewhere and I definitely won't be becoming a member.
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June 2022 by Matt Penrose
I asked for change they said they didn't have any. I asked why they told me go somewhere else. Rude as could be
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April 2022 by Charles Nelson
I have been trying to get into my dads account I am told something different and they loose information. My lawyer has been trying to call them to get everything sorted out but they refuse to talk to him either. This is the worst experience I’ve ever had. Whatever you do don’t get a mortgage, heloc, anything! It’s a waste of time! Oh and they will threaten to foreclose on you but refuse to take your money! What a huge scam!!!!
