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August 2024 by Ben Wang
This is the most inefficiently run businesses I’ve ever been too. I was here to pick up a router and modem. I was told to wait 20 mins and in reality it took 2 hours. Best of luck to the next customer
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July 2024 by Olivia Spector
Went to the store today because Xfinity main call line was useless when trying to get my new modem hooked up. We went to this Xfinity location and spoke with Henry who immediately let us know our router was not compatible with our upgraded wifi which no one on the main line let us know. We then went on to get an Xfinity router and Henry worked diligently and happily helped us set this up even once the store closed. I absolutely appreciate everyone at this Xfinity especially Henry who solved my problem in 5 minutes that Xfinity 's main line couldn't solve in 6 phone calls. Thank you Henry!!!
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July 2024 by Naomy R.
Devon was soo helpful from beginning to end. He answered all my questions and gave me some solid advice with getting a new phone with Xfinity Mobile. He even put on Luca in the waiting area for my children. Highly recommend this location!!
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July 2024 by lakisha mack
If I could leave a 0 rating I absolutely would. This whole experience has been a nightmare I don’t even know where to start with this “Xfinity experience”.
All I wanted to do was pay my bill and transfer service to my new address. But the amount of live agent chats (which there’s no way these people I’m chatting with are “LIVE” agents) to countless calls and trying to get a live agent on the phone, I still have not successfully paid my bill or restored my service. Every time I do get a rep on the phone I have to repeat the same problem over again with no resolve. I’ve been dropped back into the IVR system or cold transferred to a new rep to repeat the info over again with no resolve. Of course there is no immediate supervisor to complain to or get help from.
Why wouldn’t you want to help an account holder simply trying to pay my bill and continue service is beyond me, I guess you want e to take my business elsewhere. This whole experience has been horrible.
Even with this they have the nerve to send a survey in regards to my experience, THE AUDACITY!!!!
WOULD NOT AND WILL NOT RECOMMEND!!!
*** And NO I still don’t have service ***
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June 2024 by sandra wise
Continued from a month ago when we were just trying to add cable from just having internet for a year now. Our internet was disconnected it took 2 days to reconnect some of our devices. Because we couldn’t connect all we decided to cancel as we thought.
1. They still billed us
2. Once they fixed the bill, so they said. We paid more for internet then before ( 3 days prior).
3. We were not told once we add something we can’t go back paying the same amount.
4. We added and never used it. We could not get cable to connect. Just reconnecting our devices to internet was enough inconvenience.
5. The manager stated it was on the signed agreement. My husband was never texted an agreement. They gave him a tablet that ONLY displayed a line for him to sign. “You’re signing that you are accepting cable” no further explanation was given. It is the staffs job to give information. Lack of, sounds like tricks to me.
We are dissatisfied and looking for other means of internet.
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June 2024 by Ms. Diana
Good customer service ??
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May 2024 by Stephanie Velky
After spending an hr trying to set up my account on the phone with a rep, the equipment was not linked to my new account when i arrive to pick it up at the store. Then, this store provided me with a modem that was still connected to a previous account and after 3 hrs wasted trying to connect it at my new place and on phone with tech support, ill have to return to the store in person
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May 2024 by Paul Lee
Fast service, professional people
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May 2024 by Mikal Muhammad
Very quick service and the staff was excellent
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May 2024 by Glenn Jones
Google said 9:00 am the store sign is marked 11:00 am
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April 2024 by Mariah Lodise
Angie (I believe was her name) was unhelpful, rude, and not understanding of my situation. I came in last week to terminate two services, and she had me chat with an online agent even though I was in store. It seemed like she was blowing me off. Kayla was the one who actually helped me, she listened to my concerns and helped resolve any issues I had.
Today, I was with Angie again. I didn't remember her informing me that I would only be partially refunded- my mistake. She rudely responded that she had in fact informed me of the partial refund. I felt embarrassed and blown off once again. I am going through a difficult- please be kind and have compassion. I was not there to attack or accuse anyone of misinforming me.
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April 2024 by Otto Christian Beyer
UPDATE: They are reducing my "bill" and say the credit ding will be removed when it's paid. Not completely happy, by far, but it's better than nothing.
DO NOT CANCEL YOUR SERVICE ONLINE - IT DOESN'T WORK.
I was a loyal customer of Comcast for maybe 30 years but I decided to switch services last April. I went to their website and there is a button (hard to find) that allows you to terminate service. I should have realized there would be problems when no confirmation email was sent.
In the summer I got a bill for $257, no itemization. I emailed them and requested clarification. I also wrote a letter.
Eventually I got an email saying that they were sorry to see me go and included a few incentives to return. Case closed, or so I thought.
Last month I started getting texts and calls from a collection agency. I spoke with one of their representatives and explained my situation. He said he would research this and someone would be getting back with me.
Today I get notified that the collection agency (Sunrise) dinged my credit report (which is in the 800s) for this delinquent amount.
In the past I stayed loyal to Comcast because I felt that they were honest operators (unlike my experiences with ATT and Verizon).
Oh, and their advertised High Speed Internet is nowhere near as fast as they claim.
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April 2024 by lela “Latincandy” lopez
I came here on 3/12/24 to pick up a new cable box for my dad. When I walked in, I was greeted by staff immediately and a lady by the name of Monet started assisting me. I had to take care of something in my app and meanwhile she started helping the next customer while I finished updating somethings. The customer was a bit frustrated and started getting a bit loud with Monet. But she never broke character as he got louder and louder. She kept a soft but serious tone, with a concerned facial expression and calmly explained to the customer what she can do for him. He calmed down immediately and was now even giggling a little. Monet is so awesome!! I am constantly running errands for my elderly parents ,so I come across a lot a customer service reps and not all of them are built for servicing all customers. But Monet is great at what she does! Great job!
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April 2024 by Angela R.
Stopped by the store as I had switched from Verizon and they saw me right away and answered all my questions and concerns. Very happy
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March 2024 by David Greene
Friendly customer service z the process for signing in and then waiting for a representative to help could be easier when just turning in a piece of equipment - suggest it could be completed at the first step.
