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October 2023 by ayman alhayali
They are really nice very helpful. All of them have been very good. Every time I visit this is my second time and they know what they’re doing as long as you provide the correct information you can get out of there quick. The only problem is getting in and out if there is a traffic it’s hard to maneuver I’m talking about a semi truck, so just know what you doing. Where are you going? Which the door get your information before you even pull into the dock or to the area it’s very hard to back in and out out of there, if you know what you’re doing is gonna be very simple but delicate because a lot of traffic in there a lot of cars parked. I have done it twice very quick and nice because I’ve been here before and I know it just keep an eye out for all they are great customer service they do have.
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August 2023 by Kelly White
Broken treadmill, damaged bed, gouges left on floor. I suspect you can find better movers in the Baltimore area.
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July 2023 by Valentino Borras
This move was one of the worst experiences I have ever endured. The movers were lazy and came unprepared, they didn’t even have a toolbox to dismantle the furniture. When the main truck arrived they realized they “miscalculated” the space required to transport my things… the first truck arrived with multiple prices of furniture destroyed. The second truck has yet to arrive after three weeks and the customer service agents are being super vague in their responses. They claim that the truck is in Florida but I don’t even know whether to believe them or not.
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July 2023 by Veronica Marina
Worst experience ever. 21 days after and we are still waiting for our things.
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July 2023 by John B.
we had a very b@d experience with vip mayflower. Diver showed up at 3pm with inadequate space to load shipment we incurred lots of damage and numerous missing boxes.save yourself stress. And avoid
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June 2023 by Google user
This move was one of the worst experiences I have ever endured. The movers were lazy and came unprepared, they didn’t even have a toolbox to dismantle the furniture. When the main truck arrived they realized they “miscalculated” the space required to transport my things… the first truck arrived with multiple prices of furniture destroyed. The second truck has yet to arrive after three weeks and the customer service agents are being super vague in their responses. They claim that the truck is in Florida but I don’t even know whether to believe them or not.
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August 2022 by Ben H.
Where to begin. Overpriced compared to other moving services. They provide a quote and say you won't pay any more than the quoted amount but since they grossly overestimate the weight and set an aggressive cap on how much they'll come down, you can be quoted for 10,000 pounds, only move 4,000 pounds, and get a 7% return of your payment. They will say it was in your contract, but the contract is 40 pages. My bad for not scrubbing through that. No solid timings provided. You'll get your stuff when you get your stuff and you better expect to wait. Again the max time is in your contract even if they quote you that it will take 7-10 days. What they mean is it theoretically take that long but since they put your stuff in the warehouse until day 11, you bet your butt it's coming on the last possible day that was "in your contract". And they'll only provide a one-day heads up. So enjoy the journey! They also might lose your stuff at some point on the journey. No worries, you're paying a ton for the insurance. They lost some of our items, including the rails needed for our bed. Since the bed was discontinued we had to buy a new one, but you're not compensated for the value of the item, you get 60 cents per pound of item they lost. They lost our duvet cover--not all that heavy but difficult to buy a new one with the two bucks they're giving us. In total, over a thousand dollars of stuff lost and they're generously compensating us 93. Glad to know that they were unable to move all the objects safely from point A to point B, literally the only thing we hired them for. Some boxes were also packed together shoddily and our box full of photos and things from trips was dumped into the bottom of a box so things were bent and folded. Unprofessional. Last, the customer service is rude. They are responsive but throughout this entire experience, any time we reached out to ask questions or clarify, or ask why furniture wasn't being reassembled, we got a rapid response of "it's in your contract (that our service is allowed to be terrible)". Great, until they then had to back step that because reassembling the furniture was in the contract. Never use this company. If a friend is thinking about using this company, slap them in the face and tell them to stop taking drugs. Only give this company's name to your mortal enemies. They are terrible and managed to move that terrible experience across the country with us better than our own stuff. If 0 stars were an option, I would choose that. Good luck on your next move with any other company!!!
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April 2020 by Patrice Harrison
Don't use this company they are scammers. Mr. Ebanks A employee that works for VIP Transport East has sold storage crate to me and 1 other person. We was scammed out of hundreds of dollars . I called the company and explained that this is the second time this has happened! They seem to not be aware of crates being sold off of the property which is hard to believe! The size is ridiculously big! Please beware of this company! SCAM SCAM SCAM
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March 2020 by Sherrie Thayer
Moves your house to a home!
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November 2019 by Denise Smith
Wonderful company, cant say enough great thinks about the staff, drivers and crews... very professional.
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October 2019 by Toni H.
If you are ever in need of a moving company, don't look any further. From start to finish, everyone involved was spot on. They came out and went through every room and gave me an estimate. In doing my research, I found that most places wanted me to tell them what I had and then gave me a price which was way below the price of VIP. I found out why, these companies give you one price and when they get to the destination, they hold your furniture hostage until you pay more money. Not VIP, they came out, looked at everything and gave me a quote. My move was expensive but it was worth every dime. I honestly felt like a VIP with them. It is an honor to finally have a company I truly feel good about. This company is amazing!!
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January 2019 by Charles S.
I had a move organized by Julia from DC to Seattle, with storage in their Maryland storage facility for about a year in between. Julia was great and responsive, but this review is solely about the move and a number of items that were damaged, and how the insurance I paid for is trying to get out of the damage. 1) ~$2k glass coffee table top arrived shattered. I asked if I needed to hold onto the 40 pounds of broken glass in my living room, instead they arranged to haul it away. Insurance is now claiming because it was removed it could not be inspected and so they are not responsible. I still have the base so they could confirm the item but I guess that doesn't matter. Removal of glass as a courtesy or liability is one thing, but removing evidence intentionally could be criminal. 2) I did not put my high end audio equipment on the high value list, so they can only give me $100/pound instead of actual replacement value. That would be close, although they are saying its weight is 73% less than it actually weighs. The claimed weight is closer to what it would weigh on the moon. 3) Tv has some edge bleeding and a thumb print permanently embedded into the LCD. They claim it was packed by me, when it was packed by movers. So zero insurance coverage there. Lies are fun. 4) Parts box lost, which included the tv remotes, TV stand, and bed parts. So the bed assembly took a few days to get the right parts and I tried sleeping on the couch. Those parts ordered by me was not on the settlement. 5) My mattress arrived unsealed, with the mattress cover ripped. Also they clearly stored it incorrectly and is visibly warped and saggy on that side. Insurance said it's fine... Getting an actual mattress inspector is difficult. 6) scratches on every sofa and bed frame 7) Every floor lamp broken 8) Stainless steel Simply Human trash cans heavenly dented. 8) Door damage from the removal of the glass not covered or repaired. 9) Wall damage not covered or repaired. Upon delivery the Seattle delivery guys could not believe the unsealed mattress, packaging of the coffee table and TV, missing parts box, shape of my clothes wardrobes and turntable box... I don't know if that's due to some CYA on the Seattle end or shoddy work on the pickup side in DC. The settlement letter came about 2 months after submission. With my appeal it's back on some stack somewhere. If I don't agree with their decision there it goes to a "3rd party" arbitrator at no expense to the customer. If the arbitrator always gets paid by Mayflower and not the client, guess how I feel this will go. If you're moving locally, try a couple college kids and save some money. If across the country, trust yourself and a u-haul or go with someone else. If you must go with mayflower, set up some nanny cam and video tape the movers packing everything.
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November 2018 by Lloyd McCollum
Professional office staff. With well trained movers
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July 2018 by Elizabeth S.
I was moving from Virginia to Kansas, and I contacted Mayflower, I remembered they had done a lot of my parent's military moves. They sent out Gary who was great! He was very attentive to me, and when i texted him to tell him I was not going to be taking as much as I originally thought, they lowered my payment. Dara from VIP was also great, the mover's had somehow lost my parts box with screws for my bed. The day after my furniture was delivered they had a handyman at my apartment measuring, to see if it could be repaired. Tomorrow a week and a half after I moved my claim will be resolved. I was a novice at this because I was young when we moved or not really involved. And other than maybe the packers, who literally packed everything! And some extra items. My move was less stressful.
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July 2018 by Anthony Z.
In my opinion, you should absolutely NOT use this company. They have been one disappointment after another. Our furniture delivery was supposed to be last Friday. The "window" extended ot today. No chance of delivery today. My wife and I exhausted 10 days of vacation waiting for our delivery. The tractor allegedly broke down in Richmond. Why our furniture is in Richmond is beyond me. Richmond is NOT on the route between Baltimore and Florence, AL. So, in the entire network of VIP and United Van Lines, they have not been able to find another tractor for a WEEK!! I call B.S. In my opinion, not reputable and not worth your time !!
