Tire Dealers in Jessup, MD

“Yesterday, my husband and I were on the second day of a drive from Maine to North Carolina and we heard a sudden screeching noise like something was dragging under the car. We pulled off the highway randomly in Hanover, Maryland. After stopping at the gas station nearest the highway, we looked under the car and saw nothing. We called the closest auto repair shop, not even looking at Google reviews or anything. We were on hold for a while so we decided to hang up to get some gas and then try to call back. Eric called us back immediately! We had no connection to this shop and were completely stressed , and already it was a mark in the “win” column that they cared enough about the person who had called in to call them back when the hold time went on for a little while (we mentioned that to him later, and he told us that he considered it a sign of disrespect to not respect the customer who is on hold and call them back immediately!)… anyhow, we drove the 3/4 of a mile down the street with the sound coming once and then disappearing. Eric got us up on a lift right away and said that he was stumped because there was nothing dragging under the car. So he took it for a drive and he heard the noise, brought it back, Put it back up on the lift-nothing! But Eric was so persistent, he and his colleagues checked the car all over, drove it a couple more times and finally were able to diagnose something that we had never seen before (and they had seen so rarely that it wasn’t on their immediate radar)-which was an emergency break that was in several metal pieces around the right rear wheel. They checked the other emergency brake and determined it was safely still connected to itself and connected to the car, then disconnected and put the remains of our other emergency break into a box for us to bring back to Maine. This really felt like a Car Talk stumper, and Eric was SO amazing, and kind and friendly! We got back on the road and arrived in NC with a great story. 100% the BEST repair experience!”

“On 8 July (Friday), current assessment 5 stars; I requested an appointment for an RV front-end alignment over the phone. I was told that they could do the job as a first come first serve base and if I could get the RV in the booth the male voice on the other end was friendly and attentive. I dropped by the shop to verify the fitment of the RV in the booth the gentleman at the front desk was very helpful and attentive actually showing me the path the RV had to negotiate into the booth. The engagement went very well communication and understanding were very helpful. I may request the replacement of my rear shocks (Koni are new in the box) also.

(Monday) 0715, current assessment 5 stars; I went to the front desk reminded the gentleman of the Friday conversation, and added the rear shock replacement. The gentleman said that will be 24 hours for the shocks I said that's fine we did the admin paperwork and he took the keys nothing of note very standard interaction.

(Tuesday) 0845, Current assessment 5 stars. I received a phone call that the RV shocks were installed but the RV needs new kingpins to do the alignment. I will pick up the RV and bring it to the normal mechanic (B&G services) due to the Kingpins being replaced in April of last year (with maybe 4000 miles on them) for inspection and replacement then back for alignment. The staff at the facility were very helpful of note they advised me that the kingpin must be greased all the time (pretty adamant about this?). (Update to follow)”

“(Translated by Google) Good attention, qualified, honest and guaranteed work. I liked it.(Original)Buena atención, trabajo calificado,honesto y garantizado me gusto.”