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March 2024 by Joe Mason
Work completed on time and staff are personable. This was my second time using shop. They do quality work.
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March 2024 by leon parker
Great JOB ! The body work and paint were excellent ! The staff went above and beyond to make sure my overall experience was fantastic ! The customer service was very professional and knowledgeable. I highly recommend.
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March 2024 by Folawole Olulana
Perfect service, good ambience, exceptional customer service personnel !!!
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March 2024 by RICHARD Busan
Maaco Jessup was awesome to deal with they have done 4 cars for me and great results. They took great care of me
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March 2024 by Pedro Chavarria
Impressive, beautiful work of art, a point job
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February 2024 by Nekkisha M
MAACO has the best staff and customer service makes the easy of getting your vehicle fixed at ease thank you Heidi you made this experience less stressful. Definitely recommend the Jessup shop
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December 2023 by Kevin Suffecool
My 2011 Mazda Miata MX-5 was looking a bit shabby, so I hired this MAACO shop to perform some minor body work and give her a new paint job. The estimate they gave me was very reasonable and they finished the job in less than a week. When I picked up my car, it looked like it had just rolled off the assembly line! They matched the original paint perfectly and it looked just like when I had bought it eleven years ago. I can definitely recommend this paint and body shop!
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December 2023 by YBW
Wonderful experience and great team to work with! Full-car paint job, final was within estimate, paint job and dents removed perfectly!! Highly recommend!
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November 2023 by Nibby28
I took my 2022 Honda CRV there for an estimate. There was a small ding that was less than an inch in diameter. Aside from the fact that they wanted $600 and spent less than 2 seconds looking at the ding, the young lady who conducted the estimate was like - “Yeah yeah we have to replace the entire roof and repaint.” I laughed.I scheduled my estimate for 10:00am. I walked in around 9:45am and I could barely get in the door because the main office was littered with boxes and car parts. The gentleman who greeted me said the young lady who does the estimates was on her way. About 10:15am I saw an SUV speeding into the parking lot and she got out, walked right past me and sat down at the front desk.I kindly waited for her to finish several phone calls, while rolling her eyes after she got off the phone with the customers. She made remarks out-loud like, “that was a stupid question.”So after another 20 mins of waiting, she finally said how can I help you? I said hi, I scheduled an appointment for an estimate online. She said “um okay.” After she followed me to my car, she literally spent 2 secs looking at the ding and said “oh no” the whole roof needs to be replaced.I followed her back in and she asked for my vehicle info. The tone of her voice was so nasty and rude, I was embarrassed for her coworker and felt very uncomfortable. I kindly took the estimate paper copy and left.This young lady is clearly not cut out for customer service. I will make it my mission to warn everyone I know not to conduct business there. I would think a well known franchise like Maaco would hire quality employees. Very disappointing.Cornelius HarrisonUS Army, Retired.
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November 2023 by Heidy Chavarria
Base on my knowledge when I see a dent I know automatically the hours for that dent. The gentleman NIBBY28 I specifically said we can repair it but we will need to paint the roof completely, you laughed about it I didn't tell you a joke but it's fine. Now for the wait time I got to the shop at 10:02 seconds I did open the door and I said how can I help you? You came outside we saw the damage and went inside the shop I did the estimate and gave it to you, took me 5 five minutes to do the estimate(10:08am) once again you laughed about it and the price for the estimate was $566 I give a 15%off. We have cameras inside shop and outside the shop. I don't know why the bad reviews since I didn't do anything wrong we open at 10am I got there 10:02 right on time you came early and I apologize for that. And I did review our cameras to check the exact time and see if I did something wrong. I know that we can not please everyone. But to have the time to write a bad review at least write the exact time and what really happened. (We have lot of part in the waiting area but we need those parts. Also we don't have a place to keep them)
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October 2023 by Patrick Keller
Old man finds excellent bargain all over paint job for his old car. Once upon a time he painted a station wagon with his brothers. Knows what it feels like to prep and paint an automobile. Ignore how the office is organized or what seems like disarray in the shop. The folks running the business are friendly, courteous, serious-minded about their work, communicative about what has to be done and why, how long it will take and cost and when to expect to get the work done and when to expect to pick up the vehicle. They performed exactly as promised for the quoted price - no extra charges. Their follow-up service to replace expected collaterally damaged plastic roof rack parts was spot-on. Visited and solicited bids from three competing comparably sized shops for $5,000.00, $3,500.00 and $2,100.00. Accepted Maaco Jessup's low bid price as most reasonable for the cost of materials and labor required to do a decent job. It is not, nor was it expected to be, a new car showroom finish but it certainly exceeds the quality of workmanship done by any other collision or auto body repair shop used in the past. Thinking about asking for quote to fix all the paint chips and paint scratches on my wife's car rather than attempting to do-it-myself with Toyota Touch-Up paint. They're hard-working people doing a great job - give'em a shot!Service: Painting
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October 2023 by Modupe B
The lady at the front desk has a horrible attitude moreover the quality of their work is well below average. This has to be the worst Maaco in the country. Their first step towards improvement is replacing the lady at the front with someone who has good customer service skills, someone polite. The current lady there should be at the back office, not dealing with customers. She's extremely rude. She does not have the personality for that job.
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September 2023 by Al Washington
Although the place may look a little haphazard and cluttered, they did do a great job for me. My car is nearly 20 years old and they made it look nearly new again. The color match was great; will see in a few years how well the new paint holds up, but looks great now. Not even any overspray. Will be returning for a final buff and polish when the paint is better cured so it should look even better.Service: Painting
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September 2023 by Gee O
Their website and a call in showed the close at 5pm. I got there 4:20 and the lady at the front desk said it would take her 10 minutes to complete an estimate and she did not have the time. I was shocked but took that as a good sign that I may have been lucky not to work with them. She did not care about the time it took me to get to them. I am glad to be taking you car elsewhere. She even had the guts to tell me to return tomorrow. How ignorant?
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August 2023 by Scott Lee
Outstanding Work - I am so pleased with friendly staff - workmanship - delivery time! Could not ask for better service!Service: Painting
