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October 2023 by Robert D.
Capitol Express, a Kane Group Company, is assisting Fidelity Riverside Apartments in Alexandria, VA. This is unfortunate, because the Elme Communities and the Riverside Apartments property manager have had a lackluster, erratic and uneven tenure in managing the apartment complex. In early August 2023, Riverside Apartments in Alexandria, VA, hired Planned Security Services, subsidiary of Planned Companies in NJ. Riverside fired Master Security, but continues to face high crime, car & auto parts thefts. Residents are robbed & assaulted. Riverside has had 3 security companies in 3/4 of a year. I met the new team chief. He is aware of difficulties, having mapped out "the battlefield." . Most residents believed Riverside, collaborating with Master Security, had things under control. This is not true. The property manager considers bolstering security as simply firing 1 security company after another. He told residents he has no responsibility for tenants' safety, their cars, their health or keeping them from harm. The threat posture is high. In winter, 12 car driver side windows were smashed. Criminals & teenagers stole autos (Kias, Hyundais, Hondas, Toyotas, etc.) & car parts, including tires, tire rims, air bags & catalytic converters. Teens used TicTok tutorials on stealing cars. Riverside has multiple entry points, as opposed to 1, which would be preferable, & has no guards at entry points for security checks. Perimeter security is deficient, & perimeter lacking fencing. Many gaps exist. Criminals & miscreants can enter unguarded entry points & porous perimeter. There is inadequate CCTV. Riverside pledged improved lighting, but most parking lots are ill lit. Riverside often leaves loading dock & service entrances open, allowing criminals & malefactors easy access to roam buildings, tantamount to having no security at all. Homeless people are present in buildings, parking lots, etc. Planned Security encountered a homeless person in the community center multiple times. 1 business office employee advised if a tenant did not want to get attacked he should not go out after dark. Planned Security cannot compensate for this. Personnel cannot be everywhere, now largely performing perfunctory patrols, often parked in place. They have no experience, as was the case with predecessors Master & Silbar security. They cannot overcome porous perimeters, poorly lit parking lots, inadequate CCTV, bad security at entry points & buildings. The part-time concierge oversees package delivery, not security. Planned Security likely will be fired just like Master Security. The property manager has a duty to give quarterly criminal threat assessments showing trends. He does not, though he has the data. There is no transparency, a failure to communicate. This is why I believe the Kane Group & Capitol Express should have thought twice before working for Elme Communities and Riverside Apartments.
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April 2023 by Joe Jackson
Cool place and people!
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March 2023 by Albert Walton
Quick n easy unload they do have overnight parking but it's very limited
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January 2023 by David Adams
Great place to be!
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October 2022 by ROBOP503
If anyone plans to work in this place, I do not recommend it, terrible, disorganized and the managers never know anything, drivers pass by all the time and that's why they don't last.
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October 2022 by Jonny Willis
Great people. In and out in no time.
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October 2022 by Anthony Little
Rufus,Gary & Noa is Great service ?
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October 2022 by 朱彦霖
Loading 10 minutes. Waiting for paperwork 1 hour. unacceptable !!!!!!!!
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October 2022 by Semir Jahjagic
Awesome place, i was running late a little bit they took me in right away and finished full trailer in about 15 minutes.
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October 2022 by Mike Berghorst
Great people take you early very fast unload
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October 2021 by Alfcom Enterprises
Organized Quick Checkouts.,Friendly associates.
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October 2021 by John Richardson-Allaire
In and out pretty quick
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October 2021 by Vlad Andrushko
In and out instantly
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October 2021 by Vladimir Galiano
Excellent deal very fast delivery very good
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October 2021 by Hammer Lane “D. Gibs” Duane
Wasn't told after I docked to take paperwork into another door (beside shipping/receiving door unmarked)
