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March 2024 by Advanced Automotive Machine
Disappointed in shipping time. I ordered some parts Wed April 28th, hoping I would have them by the weekend. They did not ship until Monday Mar 4 and I received them on the 5th. I could have ordered the same part from Amazon and had free shipping and had the parts the same time frame.I have dealt with Jacks in the past and always had good service but the last few times the wait for shipping has been unacceptable. They are only an hours drive from me so I would expect to get things fast.One more experience like this and they will probably lose a customer :(
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February 2024 by jamie clark
Fast shipping great quality
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February 2024 by Lee Jackson
Ordered a Mini Split through Amazon and this was the 3rd party seller. Item arrived, boxes were together with packing straps, and the boxer looked great. After the addition was complete the boxes were opened and I found missing parts and a damaged unit. Called Jacks, was told to contact Amazon. Jacks reply was it was over 30 days, its not their issue. This unit was ordered by someone else and returned. How do I know, the paperwork was left in the box. This unit was not looked at prior to shipping out to my residence, the packing on the inside the box was half gone and the rest was just busted up. There was no quality control at all. Very poor way to run a business, customer care is out the window with this company. I have many photographs to prove my point. I never wanted a refund, all I wanted was it to be replaced. Now I am out almost a thousand dollars and needing to purchase another unit. VERY POOR QUALITY CONTROL AND WHEN DID THE CUSTOMER BECOME LAST.......Greed is what has happened to this Country.......
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January 2024 by Stephen C.
Loved my experience with these guys. Always extremely polite and willing to help. The prices are consistent and they can find you any part you need.
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January 2024 by Thomas G.
Jacks has a large variety of top end lawn equipment from commercial lines to the resident who needs something other than the big box stores. See Ms. Brenda, she knows just about everything and was quick to help me with my Gravely needs.
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December 2023 by Emilio Viera
Do not buy from these people; they might scam you by using deceiving business practices.They seem not to take responsibility for selling used products and charge for them as if they were new ones.My story:They had a microwave transformer I needed. I wanted to make sure it was new, so I asked first, and only then did I buy it.First problem: they said it was out of stock, they had to wait for their order arrival from the manufacturer. I swallowed it and decided to wait.Second and most important: they sent me an old, used, and damaged transformer, even when they charged me for a new one.When the technician I hired to repair the microwave came to install the transformer, he opened the box and immediately noticed it was used and damaged, but I decided to install it anyway so that I did not have to pay him for an additional visit.When I complain to the company, they told me “Our only option would be to return and refund or return and replace.” It means I would have to pay the technician twice as much to uninstall and install it again.They finally decided to refund me with $30, so I ended up paying $102.97 taxes included, for a used transformer I could have bought for $49.99 plus taxes in ebay.They told me this: "This part came directly from the manufacturer as is. Once you noticed it wasnt to your liking you should have called us before installing it" to what I say that if it was true, they, as the buyers from the manufacturer should have checked that the product was really new.
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December 2023 by Barbara J.
Great service and communication. Reasonable pricing and fast shipping. Lawnmower part is a perfect match! Very pleased...will use again!
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December 2023 by Wayne Stadler
Don’t buy anything from these people. I spent over $1400 on a “new” Honda generator and today it arrived. No original box, just a floor model thrown in an oversized flimsy cardboard box with no padding or protection at all. Of course it arrived battered and cracked. Never again. These people have no business selling anything, let alone on Amazon.
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November 2023 by Tim R.
Part Number: 532436739 Initial order date: 10/3/2023 Order status: 10/15/2023, on order from vendor, expected 11/12/2023 Order status: 10/25/2023, on order from vendor, expected 11/13/2023 Order status: 11/4/2023, on order from vendor, expected 11/12/2023 Since the order was not received on 11/12/2023, I called Jack's Small Engines on 11/13/2023 and was told that the part was back ordered for one month. Furthermore, quoting from an order status email: "Please be advised out of stock items are generally shipped within 2-10 business days." The repair shop that I use is closing its doors for good at the end of this month (November 2023). I resented the false expected delivery date, which has severely compromised the chances of getting the mower serviced this month, and canceled my order.
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November 2023 by Mike D.
Went there to buy a mower and a leaf blower for the new farm. Walked around the show room for 15 minutes. The woman behind the counter asked if I needed anything. I said I wanted to have someone explained the pricing and difference between the products. She grunted. Who am I to waste her time. Went a mile south to an Ace Hardware and spent ny money. Worst service ever.
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November 2023 by Bill Weaver
I have ordered parts and whole engines from Jacks in the past but this time it was different. I ordered a chain saw part and I got a part that will not install on this chain saw. Easy call right - just return it!That’s how it used to be, now, not so much.First I used their email link, included pictures of their invoice and pictures of the old part and the one they sent me. I did that twice over two weeks and still have never received a response.Then I called and spoke to a man who seemed as if I was bothering him. He said he had no idea what “..they were doing with e-mail, calling is a better idea!” He then asked for a part number and we agreed I would call back when I had that number. I only had the part number not the number for the chainsaw itself.Today I called again and I got a woman who from the get go seemed irritated I had called. I ignored that and gave her the information from the shipping document they sent me. She said none of those numbers were correct and then told me I verbally gave her the wrong numbers. Could be true so I ignored the attitude again. Then she asked for a part number and I read it off the sticker on the chain saw. She told me that is not a part number so she could not help me. I gave her the part number from the part and she told me that was wrong and that part numbers were not put on the parts themselves. She could not find the parts schematic unless I got the engine part number. Then she said I could ship it back, pay for the shipping, and when I got a part number she could use I could reorder.I agreed, and I will ship it back, I just will not order from them again.At one point I told her there seemed to be an attitude at Jacks that had not been there before. She elected to argue with me and say it was not attitude, it was the delay in the phone.I have trained a lot of phone and sales people and I speak to service people on the phone every day - Jack’s phone people, men and women, must be very unhappy because they display a definite attitude and it’s not the phone.
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November 2023 by Hanniere Faria
I wouldn't buy online from them. Bought a gearbox more than a month ago because the website said it had it on stock. Left email with no response, so I had to call and wait 30 minutes to hear that the order was lost on the supplier side and it would take another 2 weeks to get it shipped.They didn't offer any discount or anything so I cancelled the order. Won't be doing business with them going forward.
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November 2023 by Daniel Taylor
Bought some parts from them online, one of the parts ended up on backorder from the manufacturer. I contacted them via email and asked if they would ship what they had. They quickly responded and shipped what they had to me. Additionally they are the only company that I could find that had all of the parts I needed in their system. Thanks a bunch y'all.
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November 2023 by Frederick Krueger
I ordered a replacement belt for my snow thrower from Amazon. All information indicated that it was an exact fit....WRONG! I then did what I should have done first; ordered the exact Ariens part from Jacks. This was a perfect fit, plus FAST shipping. Thank you; lesson learned!
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October 2023 by Claire W.
So far not very happy. ordered an item 10/16 and then got email notification they are waiting on delivery from vendor and expected delivery is December 5th!. At no time did I receive notification that the item was not in stock, or would be delayed, or would be back ordered or anything. I've requested a refund and cancellation of my order but willk not ever buy from this company again. Buyer bewsare.
