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August 2023 by christina garibaldi
Packages reflect on USPS site that they are arriving at the Indian Head post office but are not being delivered to my address. Post office gives excuses on why the packages are not being delivered. They said it was scanned incorrectly or Carrier made a mistake however this has happened several times. I've attempted to go in to the Indian Head post office and get my packages and they claim they don't have them even though the USPS office shows packages are scanned in at their location. It seems to always be our Amazon packages that go missing.
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August 2023 by el p
They seem to ignore incomming calls: they don't answer the phone at all! The customer service at the counter is very bad too. In addition, to say that they are nasty and vindictive it is a gross understatement... I can continue in the same vein for the next 10 pages. The bottom line: the worst post office I even dealt with in my life and I am 70+!
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July 2023 by Bidi Travels
Anytime we receive an Amazon package from this post office, the package has been tampered with. The package always arrives already opened and the seal opened. This must stop. It's appalling.
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April 2023 by Gail Lyon
Amazon package was delivered to the wrong mailbox. I called the number listed for IHPO and NO ONE ANSWERED THE PHONE THE WHOLE DAY! I sent someone to the PO to inquire about the misplaced package and was assured the mail carrier would look into this mistake...never got any response....Customer service is non-existent.
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March 2023 by James Lenox
Great service. I've been going here for 12 years and like everyone I have had issues but businesses are people too. Imagine if you were reviewed by the public for the job you do everyday. Shalanda is amazing and usually not her fault there alone, but always friendly and helpful. Be friendly and maybe they will be friendly in return. Like everyone in life. Mistaiare made admit them apologize, fix them and get better.
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March 2023 by Freida Petty
Thanks Ms. Kathy, Sheila & Shalonda for verifying mail that came for my daughter,you ladies are awesome, job well done &much appreciated keep up the good work!
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January 2023 by Kiara Redd
I’ve lived in Indian Head for a month and have already had mail delivered opened, my package meticulously opened and gifts stolen out of it, and mail undelivered. I’d rather send my mail to a UPS mailbox or PO Box smh and make this post office pay for it because why should I have to do that!!
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August 2022 by coyan Williams
If the regular girl/ female not on duty.!!!!!!!!!!!!! We can forget it about our mail. One month behind!!!!! Really
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January 2022 by brice desouza
I've been using this post office for 2 nearly 2 years without issue. Service is slow if you're ever in line. Usually One clerk works the front desk.
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January 2022 by dominique hogan
Horrible customer service, you close at 5pm but why is the door unlocked for customers to still walk in poor customer service.. if you close at 5pm you should’ve had the door locked..
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December 2021 by Cruuzier Gar
The incompetence of this post office is astounding to be frank. I am an Informed Delivery customers so I see all of the mail scheduled to be delivered to our home everyday. We have been waiting for a check that needs to go to a business that did repair work to our home. On Monday I see that a copy of the mail we've been waiting for was scanned for delivery that day but somehow every other piece of mail was delivered but that. We decided to give it until today and it sill wasn't in today's mail. It is infuriating and of course they do not answer the phone over there. Truly the worst post office I've ever encountered
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June 2021 by Shanae Jackson
I have not received my mail in 3 months they lost my kids social security cards and my bank cards and have no explanation for it ! This is outrageous and will be reported !! I don’t know where my sensitive information is it could be in the hands of a scammer…
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October 2020 by Angie Boyd
I have not been getting my mail. I get all my neighbors mail. I know that I have mail I been getting mail than the new guy started and I have not been getting it at all.
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June 2019 by Kim Owens
This is the most incompetent post office I've ever come across in my life!!! It never fails. They're always losing packages or putting them in a neighbor's mailbox. This is ridiculous. I'm definitely submitting a complaint on this location. If I could give zero stars I would! This has got to be complete laziness on their part if this is repeatedly occurring.
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November 2018 by Ron Brown
Horrible service. I put in a hold mail slip and they only held some items. Employees give you the run around. When you ask for a supervisor they won't get one
