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October 2023 by Brant Cox
Damage assessment, 1/5 stars.Shontere Restoration was contracted by the DoD to come assess some damages I was claiming against the moving company that moved my goods. Dale came out and did the assessment and was warm, kind, professional. Thanks for your visit Dale!I had some follow-up questions for Dale and called a couple times. I received a call-back and I explained my situation and asked for some general information to help me make decisions about my claim. The man on the other end (not Dale) cut me off mid-sentence and told me there was nothing that could be done to help me and to go someplace else. I guess this is the way Shontere handles customers. I assume they saw “Government Contract” on my profile and assumed that I was not a person that has earned courtesy and respect. I also suppose they believe that I would be out of their market location in a couple years for a new assignment; what does it matter to them if they treat me right? What Shontere failed to realize is that I’m going to be in this area for decades to come and they will have none of my business, nor will I recommend them to ANYONE I know. You blew it Shontere!
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April 2023 by P H.
Had to use Shontere to fix 3 items damaged with our move across states. Things started off well with them but quickly turned into a bad experience due to poor customer service and unreliability we were quoted 2 weeks for the repair. After 4 weeks we had to call and beg for our items to be returned. Each time they had a different excuse why they weren't ready. We finally received our 3 items after 6 weeks. The items were poorly "restored " and one item now looks different and wasn't restored but covered with spray paint that went all over the place. Don't recommend.
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March 2022 by Kyle Comley
Dale was very professional and timely. Would highly recommend Shontere Restoration.
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March 2022 by YeonJung Darling
Dale is a professional! My antique table looks better than before! Four dining chairs are about to repaired. Look forward to it! Highly recommend Dale for antique restoration!
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July 2021 by Robert L.
After the moving company damaged our bedroom and dining room furniture, our insurance company recommended Shontere. They did a beautiful job on everything! We could not be more pleased. Highly recommended!
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July 2018 by Heather L.
Shontere Restoration connected with me to help assess some items that were damaged due to a cross county move. Dave was so professional, honest, kind, and explained the process every step of the way. He fixed some scratches in our bedroom furniture and looks just as good as the first day we got the furniture! He also was able to repair a file drawer that the little wheel had pulled out and caused some wood damage. His eye for perfection is commendable- you couldn't even tell where the damage occurred! I would use Shontere Restoration again for future furniture needs!
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June 2018 by Our F.
This is an amazing group of people. I know sometimes reviews are shaded because others have had bad experiences with where they started in the process. If I have a bad taste in my mouth from the moving company, anyone that attempts to help me with them underneath them that they hire, I will also feel the same about them. But these folks changed my mind. Their techs are intelligent, respectful and on time. And the office staff amazing, worked with me on my appointments and helped get my claim done quickly. Definitely a huge recommendation from me.
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May 2018 by Mary C.
This company was hired to assess moving damages, and unfortunately is not honest. My claim is now under dispute as a result of their lack of professionalism. Avoid.
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August 2016 by Yvonne W.
Dave Hodges is knowledgeable, talented, efficient and kind. He generously shared his knowledge of items he wasn't even in my home to repair. This experience exceeded my expectations. Highly recommend!
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June 2014 by Joshua H.
these guys went above and beyond. very knowledgeable and will treat you well. i had a couple pieces of furniture that i hand built that broke with a moving company and now they are better than new. you can't even tell they were broke. without question, feel confident in using Shontere Restoration.
