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September 2024 by Karla Lee
My tire blew on the side of the road while I was taking my son to daycare. Luckily Ben Nielson's was just about a block away. As my knowledge on anything dealing with cars is subpar, I couldn't even tell them where to find my spare. They changed our tire and had us set to go in less than15 minutes. I don't usually write reviews but had to acknowledge how helpful and courteous they all were! Would recommend to anyone!
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September 2024 by Dorothy Stricker ROBINSON
Great place to bring my car. Great service and wonderful customer service.
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September 2024 by Kneily D
Brought my Jag F-Pace here for repair. It needed an oxygen sensor. Mike was terrific, as it was a process to get the part! I appreciated his commitment. It’s not like there are any Jag dealerships in Charles County! Everyone I dealt with was very courteous. They were kind enough to transport me back and forth to La Plata while they worked on it. First class service! A+
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August 2024 by Jeffrey Patterson
This time my car needed a lot less work than before, but they were just as straightforward with timeframes for what should be done going forward.
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August 2024 by Dennis Artman
The maintenance has improve our vehicle's proformance
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August 2024 by Earl White
Service was quickly and expertly done by mechanic Robert. This is the 2nd time I’ve used this shop and will be doing so from now on. Appointment was quick and my car was seen and repaired on time as promised.
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August 2024 by Marla McDowell
I got an oil change and new filters . I received great service. It was done in short order and on time. I'll take my care here again.
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August 2024 by Cheri Dunlap
My first time experience was absolutely great. Very professional and thorough. They go above and beyond to make sure everything is done top notch. I will be returning in the near future. They even send ypu home with a complementary gift bag of products. Thank you so very much.
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August 2024 by Sybil Morris
The mechanic was friendly and professional. He explained what was preformed on my vehicle and what future maintenance I may need soon. I had an oil change for a 1999 ford ranger w/ 225,000 miles for less than a $100.00. An email and text was send to me with recommended future maintenance for my record. I had a wonderful experience and will be take my 2016 Buick Encore there the next time I need service also.
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August 2024 by Michelle Aftimos
Got some “nice” but unwanted tire jewelry yesterday. In a panic, I stopped at the closest shop which happened to be Ben Nielsen’s. My interaction was seamless easy and they made a tough day easy and I was on my way in no time. Will definitely return for other needs! Thank you all!!!!
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August 2024 by Janae Garnett
Great Service!
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August 2024 by Michael V
Very satisfied with services. ?
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August 2024 by Vivian Elder
Overall, service is good. However, double check that they’re following your requests. My husband asks for a specific oil for his car, I request it when I make the appointment, remind them when I bring car in & they still used a different oil. Don’t understand it, but we’ll see what happens next time as I was told that they’d note the requested oil in his account.
Also, when I took my truck in 2 days later, I was told the sway bar had to be replaced. They had just replaced it a year ago. It was covered by warranty, but my question is why did it have to be replaced again? Are the parts they’re using quality? Was it just my bad luck to get a faulty one installed? Guess time will tell with this new part
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August 2024 by Edwin Hall
I love this place. They are very professional, prompt, and have reasonable prices. They diagnosed a problem and fixed it when mechanics at other shops couldn't. I am very grateful for that.
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July 2024 by Tonya Miller
Great friendly staff fix all my vehicle needs car running in tip top shape this company is great overall A+ service will recommend
