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February 2024 by Russel Greene
Yeah , kind of unhelpful on the phone.thanks for nothing.
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December 2023 by Collina Afriyie
Thorough, friendly and professional. I recommend.
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August 2023 by Yagoub Almohsin
The service provided by Ms Thia Mandal was great and very professional. I highly recommend this branch.
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August 2023 by Justin Sachon
Terribly managed, Understaffed, and inconvenient hours.
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May 2023 by Ryan McCoy
Always closed not even open 8 hours a day what a joke get a real job
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April 2023 by Dina Ambroci
I got to the place cause I was in need to notarize some papers. They were very helpful and attentive to details. I would just recommend them to be little faster, but i got what i needed and i am happy about it.
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August 2022 by Animals To Go
Every time I go there to make a payment on my credit line, I am waiting at least 15 minutes for a teller. I would not suggest this bank to any one (business or family). Once my credit line is paid off, I will never be giving them my business. Go to Wells Fargo, PNC or Truist. All in the area and much better.
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May 2022 by Rick Poloway
Beautiful bank and staff !
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February 2021 by Travis Hook
HAS BEEN CLOSED FOR MONTHS. NO HELP. DRIVE UP ATM ALWAYS HAS ISSUES AND THE ONE INSIDE YOU CAN NEVER EVER GET INSIDE BECAUSE THE CARD READER AlWAYS HAS ISSUES.
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June 2020 by Janna Mustafina
This bank is closed for Covid almost 2 months now, and never available over the phone. The customer service is very poor. Why can’t they place glass dividers and still serve like all others banks? Or why can’t they at least work over the phone for their community. Even before Covid - I was never happy with this branch. They can’t even notarize your docs, deposit the checks. They like to reject customer’s requests. Why are they even having this branch in Urbana?
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April 2020 by kimberly kafka
Why is this bank closed ? Is it because of the virus ? I was just here a couple of days ago and their is a sign that says closed now ,there is no explanation ??? I’ve banked here for 30!years and. It’s time for a new bank!!!!!
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October 2019 by Crystal Mitchell
Worst location I have ever been to, and I've been to many in various states. Appointments are NEVER seen on time and it is so frustrating as a mom who has to plan childcare around appointments. If I wanted to walk into a bank and sit for a half an hour, I wouldn't make an appointment!!
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October 2019 by joseano alemão
Very nice service Matheu Agada was very polite and attentive with my issues,Thank you
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July 2019 by Meagan Moriarty
The only good experience I've had here is with the older woman. Unfortunately, I've only had her as my teller once. The other times I've had to go to the younger woman. Needless to say, she's a b****. And that's being nice. She sits and does not do her job while she waits for me to fill out the deposit slip, doesn't matter if I come in with the little ones or not and am juggling multiple things. She sits and watches while waiting for me to fill it out. Do YOUR job. I've never been forced to fill out the deposit slip no matter what it doing on. Every teller does it for you. And she's extremely rude about it. Now I go 15 mins out of my way just so I don't have to go to this location. Worst service ever.
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January 2019 by AWB
I don't know if it's turnover or what, but the people I saw in this branch the last time I went were the WORST. I don't even think there's ever an actual manager on site! If there is, all they do is hide out.
