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September 2024 by Chaprill Bostick
Experience has been really good so far
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August 2024 by Sky Tume
We have been living here for over two years and we love it a lot!
The management staff is excellent! Shea and Craig are truly awesome; I mean it! I enjoy having quick chats with them, and they are a big reason we renewed our lease here. The maintenance team is also fantastic and extremely professional. The environment itself is peaceful, clean, and well-maintained.
Room for Improvement/Cons:
The trash fee is too high, and the way we are charged seems arbitrary.
Rent is too high: I'm unsure of the algorithm or math used to determine the annual rent increase. It seems like rent will continue to increase until Jesus comes back.
The trash area is a health hazard. More can be done to improve that area.
Package theft: While it’s not the management’s fault, it is a problem with certain ghetto individuals who were not raised well and are probably used to government handovers. Management does its best to resolve these matters.
Bathroom fans: Consider installing bathroom fans for ventilation since there are no bathroom windows.
Homeless people in the building: This was an issue, but management took it seriously and made efforts to improve the situation. I haven't encountered homeless individuals in the building recently.
Pros: Everything else you can think of!
Things to Remember:
Every place you move to has its good and bad side. It doesn’t matter how much you pay; it's a part of life and existence. Learn to deal with it and be grateful.
Remember the golden rule: "Do unto others as you would have them do unto you" (Matthew 7:12). You don’t need to be a Christian to understand the importance of this rule. If you mistreat management staff and are disrespectful, you shouldn't expect them to be nice to you. Don’t come here complaining! Management staff are people with feelings. Paying high rent doesn’t give you the right to disrespect others.
Always provide constructive criticism that can help management make meaningful improvements for everyone’s benefit at Mosaic. If Craig takes an hour to get back to you, there is no reason to post negative comments. It’s unproductive and childish. Approach Craig and get your issue resolved. This is just an example!
I have read some reviews about negative experiences with Craig, but I give him grace. He is an outstanding person and an excellent listener. I appreciate his humor and smile. While I respect your individual experiences, I must say that Craig is excellent. He goes above and beyond to help and is both professional and relatable. Sometimes renters here have unreasonable expectations, and it’s important to reflect on what might not have gone well and provide constructive feedback to management, respectfully. Let’s learn to give everyone some grace.
Remember that, as much as you hold the management staff accountable for your experience here, you should also hold yourself accountable for your experience. If you don’t clean your apartment and have a factory of roaches, you should not be posting nasty comments. Obviously you have caused that problem yourself. This is an example again! LOL
If you decide to move to Mosaic, you have made the right decision! As long as you can afford the rent payments, you’re good to go. I wish you all the best and many thanks to the management staff for all your support and time! You are all amazing! Keep it going!
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August 2024 by Tymesha Savoy
Thank you Ms Shea ,She was Awesome with amazing customer service ,thank you so much for assisting me with all of my questions and concerns ,that I needed to No .?
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July 2024 by uselect2 bless
Definitely make sure to see these home away from home living experiences. Quick Metro access, mall and grocery stores right next door! The grounds and location are perfect! You have to see it to believe it. See Craig, leasing Agent who is awesome, friendly and informative. Thanks for the experience!
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July 2024 by Tasha L
Shea was so helpful and knowledgeable! Definitely hoping they have my floor plan available in September!
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July 2024 by Alison Veintimilla
The staff and property management are incredibly professional and understanding. This is the first time I've felt as if management cared about community safety and tenants above all else. Would highly recommend this place
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June 2024 by Jake Gallagher
Private equity squalor
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June 2024 by Malik Crumpley
One of the best apartment complexes to live in DMV area. Kind staff, no rodents, spacious, and the location is perfect for getting around without needing a car
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January 2024 by Kemi O
I did not end up renting from Mosaic at Metro Apartments, however the few occasions that I visited to look at units Shea, the Leasing Consultant was extremely welcoming, accommodating and helpful with the apartment rental process. Thanks Shea for your hospitality and assistance!
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November 2023 by Gregory Walker
Absolutely love this property and the convenience of the location. Shai was an absolute delight to work with!
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November 2023 by Cari Pollard
It's very quick ad easy to apply at the mosaic craig is the best very friendly ad professional the building is very clean ad the unit is beautiful it's so comfortable living here ad it's so convenient everything is around here the mall grocery stores the bank plenty of places to eat the metro everything is only step's away i love it here ??❤❤❤
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September 2023 by uselect 2bless
Definitely go see these home away from home living experience. The grounds and location are perfect! You have to see it to believe it. See Craig, leasing Agent who is awesome, friendly and informative. Thanks for the experience!
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September 2023 by Burak özkan
Abdul's maintenance service is amazing. We appreciate a lot for Abdul and Mosaic at Metro. It is a great place to live.
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September 2023 by Divya Puramsetty
Jermaine Brown came to do service in my apartment upon placing work order.He is very friendly and explained me about the issue and resolved it.
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September 2023 by joshuagamer
Abdul, as always, was quick, efficient, and kind when he came for my maintenance request.
