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March 2024 by Ian C.
Do not get your appliances at Home Depot. They send out appliances that have been packed damaged and do not want to exchange them or help you out. I received a dishwasher that had no damage to the outside box or the packaging and the door and inside were bent and they insisted I had to go through GE the manufacturer. GE service inspected it and found it had been damaged inside and the whole unit needs to be replaced. I'll never shop at Home Depot again. You pay good money and they don't want to do the right thing.
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March 2024 by Liming Z.
never trust the Home Depot. my dryer fall down and broken after just a week. also buy so called protection plan. Home Depot will not cover it when they install it wrong. and the protection plan does not cover it too. They just want to get money out of you pocket. it is a piece of shit, Homedepot
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February 2024 by Zimbaba G.
I went there yesterday to shop for a washer and a lady by the name of Celeste had such great customer service that I had to come and write a good review in yelp. She was knowledgeable, patient and kind to us as we decided on a washer, and she answer all of our questions. I appreciate her and Home Depot for the great service.
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January 2024 by Katrina M.
Very Poor Service with installation of washer & dryer and I'm sure any other appliance. Please don't pay HD to install any thing for you find you a good plumber or Appliance services technician to conduct your installs. It will save you a lot of time,frustration and anger within the process. My installation has taken three attempts on the third attempt. I had to pay a plumber to come out and do my installation and ask them to refund me my installation cost and just drop off the appliance.
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December 2023 by Jaime H.
What is the point of even offering curbside pick up when they allow people to just park there and go into the store?? It also took about 30 mins for them to bring out my order.
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September 2023 by Myia J.
costumer service is absolutely atrocious, from people on the floor to the managers i never had a good experience here. the drive futher is always worth it
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May 2023 by Gary L.
If Home Depot's motto is 'A totally different Experience' they are exactly right. Loneliness in a store of abundance is the experience I have had. Yesterday I received a call to come to the store because our window measurements were in. When I arrived I waited for more than thirty minutes for a representative. No one came. It must of been 5-10 orange vests who called on their cellphones and/or PA system. No result; echoes in the ether of loneliness. Today I got a call that a representative would be available (but wasn't taking appointments). I came back and got the exact same experience. If you are looking for a lonely place to shop, Home Depot Hyattsville is your spot. It's a different experience. If you need service and quality, I'd highly advise looking elsewhere.
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February 2023 by Denise Phelps
Wish I could give this store better ratings. Asked 3 employees to send someone to the cutting t center to assist and stood at the back waiting for over 30 mi it’s and no one showed up. Went and asked again and they tried paging someone and said the one person qualified to make cuts went home. Should not be charging for boards by the foot if you don’t have anyone around who can make cuts. Ridiculous!
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June 2022 by Naomi C.
I usually go to Aspen Hill or DC even though this location is slightly closer. They have 1,000 people in their little vests and it doesn't matter who you ask, they don't know. Don't place an order for curbside!!! No ma'am, what were YOU thinking?!??? Minimum 3 hours to fill and half an hour wait in the parking lot and they are ALWAYS out of something. This location is always packed so these reviews mean nothing, but just know that you get what you pay for. I gotta go back to Ace: the helpful hardware place. Smh.
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June 2022 by Annie Paschal
Found what I needed w/o any issues. Store aisle was neat & clean.
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January 2022 by Levin L.
Jonathan who works at customer service desk, he put service in customer service!!! He is so helpful that's why I only at the Hyattsville Location!!!!!
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November 2021 by Carlton M.
Trash. This is the first time I've been at a Home Depot and the staff was not helpful or accommodating at all. I could barely even find people that worked there. And when I did they were cold and dismissive and not that helpful. I am not an expert at house keep up and house projects and I'm sure a decent portion of their customers aren't. I feel like I couldn't ask a question or if I did I had to get every question out quickly before the person walked off. I wouldn't recommend this Home Depot if you are an average citizen looking for assistance on what to and not to buy. If you already know what you're doing and don't want help I'm sure you can shop here. This wasn't for me. Would not recommend for the average person.
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November 2021 by Meredith M.
My name is Meredith and I visited the Home Depot store in Hyattsville, MD to purchase some light bulbs and air filters. Lucia greeted me with a friendly smile, professionalism and extremely prompt amazing service! Her dedication to excellent customer service is second to none. My overall rating undoubtedly is 5 stars for without hesitating. Lucia deserves a very tangible big raise and the biggest recognition for her amazing friendly service and professionalism. Thanks Home Depot for hiring this jewel of an employee to represent your magnificent business!! :o)
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September 2021 by Rider N.
PLEASE VOID THIS LOCATION MOST OF THE EMPLOYEES ARE VERY RUDE they talk to the customers as if customers are their employees They also never have everything you're looking for, The management need to get on that, the other day I was looking for a bath soap corner shelf because I'm doing a new bathroom The employee who takes care of that area said, oh we had one but it got cracked? One????? WTF this is a Home Depot not a convenient store I had to go all the way up to Calverton to get what I need which is 7 miles away and Thanks be to God they had at least 25 pieces available Home Depot on 410 lacks of everything TODAY I went there with the contractor and he grab a cart that was sitting empty and there was an "lady" employee who yelled at him "Hey that's my cart" if you need one go outside and get iT PLEASE AVOID IT
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May 2021 by Jose R.
Terrible! Ordered curbside pick up and I wanted and wasted my entire day and the order was never prepared, I even called and spoke with multiple people which one of them told me she had taken care of it and that they will contact me in 30 min. In 30 min they only took their time to adjust the order and point out what was out of stock and never finished the rest of the order. How pathetic.