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February 2024 by Antonio Williams
This is the worst cvs I’ve ever been to and the workers are very rude. They need a new team, the manager is rude and the employees are no better. Who can I get in contact with because this made me stressful.
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January 2024 by Jamila Lewis
If u don't like customer service jobs, DON'T do it at all!!!!!
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January 2024 by Nya
I’d rather this CVS just close this pharmacy for good and conduct an investigation on this particular pharmacy. I have always had issues with ONLY this one. Each time I go I see other people have issues as well. Pharmacy staff are all monotone and relatively unfriendly. I started using another CVS pharmacy because this one is always a HOT MESS. I finally had to come back to this one because it’s 4 minutes away from my home, but it’s been a week of me trying to pick up my prescriptions and there’s ALWAYS an issue.
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December 2023 by Darlene Crawford
I miss Floyd morris the best pharmacist they ever had the store is not well kept a lot of hippa violations pharmacy line is always long not enough staff will be transferring all future scripts to giant
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November 2023 by R J
I have been calling for 3 days. Once on the phone for over an hour and they hung up. Then after 15 times on the ridiculous automated system it hangs up on me while waiting on the phone. And the stupid app tells me I have to call the pharmacy for my prescription so explain to me what I’m supposed to do.
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October 2023 by Renewed Hope
Sometimes you find better pharmacist that care about their job and the people with health issues that come in but NJUALEM NWELATON, the African guy is the worst pharmacist on earth!!!! If you’ve been to this location you know who he is!!!! His picture is in another review. He does not need work in the pharmacy field!!!! He is RUDE, has an ATTITUDE, and avoids doing his job. I’m surprised that CVS corporate office has not looked into this guy. I literally hate interacting with him because I know he has a total lack of empathy for anybody and does not have great customer service!!!! He told me that they did not have a prescription in stock and would not check to see if it can be ordered or even if another pharmacy had it in stock. He was just being rude for no reason. He was just saying, “we don’t get this.” Instead, check to see if any pharmacy has it in stock or see if it can be ordered. I ended up going to the CVS pharmacy down the street to get the prescription filled. But hit the “LIKE” icon if you know the rude African pharmacist at the Sargent Road location. His name is NJUALEM NWELATON. His picture is behind the counter and even in one of the one star reviews.
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September 2023 by Tilahun
The pharmacy section is always under staff, always when I come here for prescription pickup ….long line waiting almost an hour. I decided to change my pharmacy to Walmart/giant.
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May 2023 by jean alvarenga
I went to pick up medicine for my wife, she had a surgery and went for pain medicine, and the manager Njualem Nwelaton make me wait for 15 minutes, I was the only one at the beginning but after that time 2 more ladies came to the pharmacy to make a line...He was just looking at me but never stops to being doing whatever he was doing... He's the "MANAGER" that's ridiculous....The young lady came to help me because she saw me standing there, and the other ladies behind me,..This kind of things shouldn't be happening at any pharmacy, if someone is there is not just for candies...
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May 2023 by daniel isijola
This is the worst pharmacy I have ever experienced. I walked in to get prescription for pain after an accident, immediately the manager and another staff started lurking and counting all the items around me. They started labeling all the items which implies that because I am black I would steal, then the Pharmacy staff on the other side of the counter made mockery of me referring to me as a chuwawa with muscles. I almost pressed charges, but was too much in pain to continue. Close this racist store down.
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February 2023 by KA Lizama
ZERO STARS! This is by far the WORST CVS PHARMACY i’ve ever been to! Customer service is horrible, very rude and unprofessional. The pharmacist seems miserable. He needs to get fired or should retire! This pharmacy could use new management and new staffing. Please take your prescription somewhere else. Good luck!
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February 2023 by Janet Sidique
This evening, my daughter called me and told me that my son was vomiting; so ran to the Sergeant CVS; just 3 minutes drive. I got there 10:47pm, and the store closes at 11pm. I begged the young man that was standing at door; he told me to wait outside until his manager will allowed me to enter the store, but that man manager said no, and walked away. I told God almighty to punish that man, and his generation. I cried because my son is sick, and was vomiting seriously ? , and the funny thing is; the man is an African like me; so it pained me too much that's the reason why I cried ? this evening.
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December 2022 by Pam Tucker
The service here sucks! They call your home a million times but somehow the prescription is never ready. They are disrespectful and rude. Everybody should move their prescription to a different location
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November 2022 by Erica Friday
Worst CVS Pharmacy Ever! Extremely rude, unprofessional and disorganized. Everytime I've came in to pick up a medication (that they left a message saying was ready) is never ready or some other issue. They've been understaffed since forever. STORE PHARMACIST, Njualem Nwelatow is severely lacking in leadership skills, professionalism and tact.I really hope they find better leadership to run this pharmacy.Side Note: the store staff is friendly and helpful. It's a Shane to have to be associated with this pharmacy location.
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November 2022 by Dope DC
If I could give negative stars I would.The pharmacy here is unprofessional, disorganized and always hectic.Njualem Nwelatow, the pharmacy manager is a joke. Horrible customer service everytime. I avoided this pharmacy like the plague.
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October 2022 by Abere S. Alemu
The gentleman there has no willingness to serve his customers. He let me stay in line for 20 minutes and later told me to make an appointment. I have to go home without getting any help from this man and his attitude was bad. He should serve his customers better who mostly are patients, or let others sever them. His coworker, Rebecca, was trying to help customers who have complained. Rebecca deserves a better coworker than this gentleman.If there is any management team reviewing this comment, the date and time was: October, 7th 2022 at 12:45 PM.Thank you!
