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June 2024 by Patricia Smith
I was able to find, everything I needed. The store was nice and clean. Made my day!
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June 2024 by Joey Valdez
had to make a quick return. african man with glasses asks “what do you want?” rude, and zero customer service
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June 2024 by Marty Mueller
I can only deduce that all those many one-star caught CVS's corporate's eye and they had a management shake-up at the Sargent Road CVS Pharmacy, I have been there twice in the last eight days with 3 Rx's and had exceptional service - and super fast! Different pharmacists each time but the same pharmacy technician who is wonderfully efficient. Her name is Nellie and if you luck out and she is working when you are there you are blessed! She deserves a raise! Now, I have to say with regard to all the complaints, many times the fault is the client! While I was there, the woman in front of me was trying to untwist some sort of complicated issue with her insurance carrier, non-matching phone numbers, trying to get a Rx refilled too soon, etc., etc. In other words, she was trying to get the pharmacist to do something her own doctor's office should be sorting out. Also, many try to do their Rx business directly on the phone taking the staff away from their main job of refilling Rx's. CVS gas an excellent App and everyone should have that on their phone as so much can be done that way, including auto-fill of Rx's and alerts when the Rx is ready.
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April 2024 by Michael Grooms
Never a Issue & Staff around whenever you need help
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February 2024 by Antonio Williams
This is the worst cvs I’ve ever been to and the workers are very rude. They need a new team, the manager is rude and the employees are no better. Who can I get in contact with because this made me stressful.
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January 2024 by Jamila Lewis
If u don't like customer service jobs, DON'T do it at all!!!!!
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January 2024 by Nya
I’d rather this CVS just close this pharmacy for good and conduct an investigation on this particular pharmacy. I have always had issues with ONLY this one. Each time I go I see other people have issues as well. Pharmacy staff are all monotone and relatively unfriendly. I started using another CVS pharmacy because this one is always a HOT MESS. I finally had to come back to this one because it’s 4 minutes away from my home, but it’s been a week of me trying to pick up my prescriptions and there’s ALWAYS an issue.
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December 2023 by Darlene Crawford
I miss Floyd morris the best pharmacist they ever had the store is not well kept a lot of hippa violations pharmacy line is always long not enough staff will be transferring all future scripts to giant
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November 2023 by Elizabeth P
Horrible customer service. No type of mannerisms or anything. HR should hire some friendly people for once.
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November 2023 by Megan Hubbard
This is by far the wor
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November 2023 by Cindy Jimenez
Honestly worst service ever please DO NOT BOTHER COMING HERE! Go to queens chapel CVS! It’s always a living hell to get any medicine here
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November 2023 by R J
I have been calling for 3 days. Once on the phone for over an hour and they hung up. Then after 15 times on the ridiculous automated system it hangs up on me while waiting on the phone. And the stupid app tells me I have to call the pharmacy for my prescription so explain to me what I’m supposed to do.
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October 2023 by Renewed Hope
Sometimes you find better pharmacist that care about their job and the people with health issues that come in but NJUALEM NWELATON, the African guy is the worst pharmacist on earth!!!! If you’ve been to this location you know who he is!!!! His picture is in another review. He does not need work in the pharmacy field!!!! He is RUDE, has an ATTITUDE, and avoids doing his job. I’m surprised that CVS corporate office has not looked into this guy. I literally hate interacting with him because I know he has a total lack of empathy for anybody and does not have great customer service!!!! He told me that they did not have a prescription in stock and would not check to see if it can be ordered or even if another pharmacy had it in stock. He was just being rude for no reason. He was just saying, “we don’t get this.” Instead, check to see if any pharmacy has it in stock or see if it can be ordered. I ended up going to the CVS pharmacy down the street to get the prescription filled. But hit the “LIKE” icon if you know the rude African pharmacist at the Sargent Road location. His name is NJUALEM NWELATON. His picture is behind the counter and even in one of the one star reviews.
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September 2023 by Tilahun
The pharmacy section is always under staff, always when I come here for prescription pickup ….long line waiting almost an hour. I decided to change my pharmacy to Walmart/giant.
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July 2023 by Dope “Tribe” DC
If I could give negative stars I would.
The pharmacy here is unprofessional, disorganized and always hectic.
Njualem Nwelatow, the pharmacy manager is a joke. Horrible customer service everytime. I avoided this pharmacy like the plague.
