Car Rental in Hyattsville, MD

“The staff at this Enterprise location were excellent and easy to work with. Lisna and Cavella, two top-notch staff members in June 2024, were helpful throughout my three-week rental. They guided me and even applied a weekly lower rental rate that I was given for a small SUV for the first week to the minivan rental I had for the remaining two weeks. If needed, I will be back.”

“Not the fanciest location from which Ive rented a vehicle, but ABSOLUTELY THE BEST SERVICE I have ever experienced BY FAR... And I have probably rented from BUDGET, UHAUL et al over 25 times in my life.

At first glance, the location looks rough. But 5 minutes with Chris will have you thinking otherwise in short order.

As it turned out, Chris (owner) and Mike (#2) were nothing short of exceptional both times I have needed them this past year. In fact, the first time I rented, the original Budget location where I (thought) I 'reserved' a truck online didnt have it and didnt contact me...I only found out when I called the location where I was scheduled to pick up my reservation.

I then just went by Chris' place (Reed St.) on a lark as it was close to me. Sure enough, Chris welcomed me in his trailer, got on the phone, juggled a bunch of stuff and put me in a truck within .5 hour. He even let me use his phone charger when I didnt have mine with me.

The second time was similar but an even worse time... I needed a truck on a moment's notice and just walked in on a Saturday around noon... (The line at the Uhaul place nearby was out the door and people were waiting for HOURS....WITH RESERVATIONS.)

Of course, there were no trucks available but Chris asked for my cell and told me he would text me if something came in. After about an hour, I went by again desperate and hoping to get lucky. Nothing had come in.

That notwithstanding, Chris then chatted with Mike about a truck that was being serviced at another location and before I knew it Chris and Mike hopped in his Chris' personal truck and 20 minutes later he came back with a 16-footer for me.

What's more, he only charged me for a 12-footer.

I ended up keeping the truck for SEVERAL days longer than I anticipated and returned it 2 hours after the return time. Nevertheless, Chris did not charge me a late fee, didnt charge a cleaning fee even though I returned it a bit messy and EVEN REDUCED MY FEE with his personal discount because it was a long rental... ALL WITHOUT ME EVEN ASKING.

He and Mike were there for me TWICE when I needed them, went out of their way to help, and then not only DIDNT nickle and dime me, but he even reduced slightly my bill because of how long I had the truck.

Its also worth noting that you can return the truck anytime and drop a key, including Sunday, and they will honor your stated return time.

Im reading some of these reviews and MANY of them are BUDGET CORPORATE/WEBSITE related. I agree with some of their issues. Budget's reservation and online system lacks. But in my experience its not much better anywhere else. Also, many of these posts are old. Now its just Chris and Mike and they are all business... The location looks a bit rough but is otherwise just fine.

In terms of professionalism, consideration and price, there is NO ONE BETTER...not even close really, and I have considerable experience with them all.

Thanks very much guys, really. Youre all class and kind to boot.

Your customer for life,

Michael A. DeMino, Esq.
710 Q St. NW

PS: If you ever need legal assistance with anything, even just a question or advice (gratis), please dont hesitate to call...you'll have my undivided attention and effort as I did yours.”