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December 2023 by Ana Treminio
I came to the bank this morning with my mother terrible customer service the teller Fatima was rude and very unpatien not professional at all to help my mother she was rushing her out.
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November 2023 by Brian Pedroza
I deposited $60, the machine told me some of the bills could not be processed and only returned $40 to me. I had to ask the security guard to get a bank employee and she told me to come inside. I was told that they had been having trouble with that machine. They knew about the problem, had tried to have it fixed multiple times, and did not attempt to put a sign up warning people about the problem. I was also told me that the ATM was not something that they could do anything about.
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May 2023 by Zahira Gbazié
Employee really nice and attentive to my needs.
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January 2023 by Arindam Bose
I've got a great service here. Yes, the queue runs slow, but that is because they listen to you patiently. The teller lady was very helpful and sympathetic. If you want to talk to any of the tellers here about any special needs, better get an appointment. There's no public restroom though.
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November 2022 by Portal Idemrestart1
Worst branch ever always long lines floor staff are very slow out side ATMs are broken most of the times.
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November 2022 by Diane Hines
Don't use it but, will use the one inside the bank. It is fine.
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March 2022 by Charles McDonell
Easy to swing through most times.
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September 2021 by BEST TRADERS
BOA is the worst bank relating to the customer services in the US. You would find long lines of customers waiting for a teller to get help. Teller would tell you off for not adding address and date on deposit slip. A long delay to get an appointment with a banker. Last Saturday, I was in a line of 30 people standing at outside Hyattsville branch. No one opened the door for customer and the door did not even have a sign that branch would remain closed. Such a disgrace from a bank, never seen before in my life. I am not sure why small business or regular individual should keep an account in this bank. I have switched.
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July 2021 by Keilante Taylor
Great as usual. Not sure why there are so many 1 star reviews
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June 2021 by Daisy A
Ehh, it's alright.....
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April 2021 by Marklyn Louis
This branch is the worst! They always claim to be open from 9am-4pm during the week but they are always “temporarily closed” for at least an hour after 9am. It also has some of the worst wait times in the area — probably because there’s always 1-2 tellers working at a time! Do not go here if you’re pressed for time and trying to be in and out!!!
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February 2021 by Joseph
2018 Worst bank of America. Terrible customer service and amazingly slow. Went to the one on Baltimore ave and its surprising to see the difference. Actual customer service and treats you well.2021 Update: customer service is a lot better, but still needs more tellers. Have no choice but to go here since other bank of americas are all closed. Waited an hour to get to a teller.
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August 2019 by Nilsonmadridx
very nice staff, helped me create my bank account and made everything nice and easy
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July 2019 by Kailyn Daniels
Terrible and no one never answers the phone when u try to call to speak to someone..worst Bank of America ever
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January 2019 by Kristen Howard
They are not well staffed and extremely inefficient. Please be prepared to stay 20 plus minutes for simple transactions.
