9:30AM - 9:30PM
126 Shawan Rd, Hunt Valley
Kitchen And Bath
“**Update**
Leah from Ferguson Hunt Valley contacted me and refunded the return fee, as well as coordinated with the experts to source the correct materials to finish the project.
*Original*
I purchased a bathroom vanity, Wyndham Collection WCF2929-60D-VCA-M58 with Carrara Cultured Marble Top. It only comes with one side splash but my project needs two. I didn’t want to errantly order the wrong item so I went directly to their customer service, online, and spoke to a representative. He looked at my order and provided me with a direct link to purchase the Avanity SUT22-SS in Carrara White. Upon arrival, discovered it was too dark and too thick in comparison to the Wyndham version. Called and spoke to another representative to process the return label, yet I am penalized and pay the shipping fees from their error? He also said his colleague would give me a call the following day after 2 pm to coordinate ordering the correct piece and that never occurred. Not to mention the time & cost of my contractor that was working the project, who’s now on hold until Ferguson can hold their inventory & customer service accountable.Very disappointed.”
“Everyone was pleasant to greet me to greet me, Is from Marlene at the front counter to Kelly Allison and Justin all collaborating to assist me in my purchase ! Even the manager Leah was glad that I was a customer of theirs felt very homey and gave me much inspiration for my new home!”
“I came in to purchase Christmas decorations for my company's lobby. I approached Ginna to get some decoration ideas. She was amazing! She spent over an hour with me helping me to group things and encouraging me to go with my gut. She did this between many other customers asking for her assistance, and always with great attitude and pleasure. She went above and beyond and her help was greatly appreciated. The same goes for Jenn. When I checked out she wrapped everything for me, took my 2 overflowing baskets of treasures to my car, and helped me to load it all. I’m so grateful to these ladies! Home Goods is blessed to have such hard-working, pleasant employees.”