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October 2024 by David Beddard
Specifically, Maryland, IStorage was able to understand my needs and communication between myself and iStorage was excellent. I was able to accomplish all my goals through them rather than multiple locations.
Thank you
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October 2024 by David Johnson
Initial interaction with will was an absolute pleasure. He was very knowledgeable of all processes and procedures. Knows the property very well.
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October 2024 by Audra Bishop
The customer service was exceptional. Will was knowledgeable, accommodating, thorough, kind, patient, and friendly. The process was easy and timely. Highly recommend this facility for all of your storage needs.
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October 2024 by Jayce DeMarr
Great customer service!
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October 2024 by Sharon Elder
I have been a customer at this location for the past 5 years. It was great when Darlene was there but since she left the customer service had gone down. I went there this morning to pay my bill and no one was at the office because they had to help out at another store. They desperately need an assistant mgr so when the manager can’t be there someone is there. I had a lot of things to do this morning and because I could not get in there to pay my bill it threw off my whole day and caused me to become extremely stressed. I did get a hold of the mgr that said he could come to the office and meet me but, I had already left the location and did not have time to come back and wait for him because I had other obligations. I decided to get a money order to pay my bill but because I was so stressed and in a hurry to make my other obligations I overpaid my bill. When I brought this to their attention they wanted me to come back and get the money order. The money order was made out to them so I would not be able to return it to get my monies back. The only option that left me was to let them apply it to next months bill which another one of my bills will have to go unpaid. There is no reason that they shouldn’t have been able to apply the ant to this months bill and return the over payment amount to me. I am very upset about this situation and it has caused me a huge amount of stress.
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October 2024 by William Kersch
William was a pleasure to work with. Excellent customer service
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October 2024 by AZHIGHWAYZ
Great customer service. Very friendly and knowledgeable. Showed me the ropes of the site. Great storage site.
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August 2024 by Amélie Laure Dayries
William was so personable & professional!
Moving is already a terrible thing it's nice to feel assured.
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August 2024 by Ethan Murnan
William was very kind, dedicated, and knowledgeable. This was my first time storing anything, and he made it a pleasurable experience. He helped me through the process of acquiring a lock and showing me to my unit, as well as ending the rental when I no longer needed storage. William and Tom made everything very smooth, and I’d especially recommend them to anyone who hasn’t rented a storage unit before. 5 stars for customer service!
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August 2024 by Tanelle Cole
William made our experience smooth and easy! He was helpful and helped my fiancée and myself understand the process to the T! Thank you William!
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August 2024 by Erin Peters
William was great and so informative! He let us know everything up front and showed us the available units to make sure it would be a great size before we booked. He is awesome!
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August 2024 by Nik Mathias
William was incredible throughout the entire rental process! Definitely the type of person who is deserving of being the face of the business!
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August 2024 by Ronald Young
William did a excellent job with me very pleasant and productive
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August 2024 by Raegan Alvey
william was very helpful (:
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August 2024 by Tyler Lydon
Fast. Easy. Very nice to work with.
